Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel
16330 Snow Road, Brook Park, OH 44142-2821
Lowest prices for your stay
US$175
US$161
Free cancellation until 26/03/23
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Room & Suite (33)
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About
#2 of 4 hotels in Brook Park
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Hindi
Location
Contact
16330 Snow Road, Brook Park, OH 44142-2821
Getting there
Car HireSee all Brook Park car hire
223Reviews4Q+A43Room tips
Reviews
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Jacob T wrote a review Jan 2023
I purchased this hotel the night before not knowing it wasn’t downtown upon finding out I quickly canceled it expecting there to be no problems. We’ll that was not the case they supposedly have a 24 hour cancellation policy where if you purchase the hotel within 24 hours of when your going to be staying then there is no refund. They failed to mention this at all and it said nowhere that this was the case if I would have been informed of this I never would have canceled the hotel and would have stayed here. Very disappointed in customer service I typically stay through this company and have always been pleased but I don’t understand how they could have this policy and just not inform you in anyway.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very friendy & helpful staff! Building is "older" (1970's?) but has been well maintained & decroated in bright, cheerful colours. Bed was firm, but very comfortable. Breakfast was OK; there's a plesant Bob Evans next door (discount with your room key), & a local family owned restaurant across the street, but it was closed for vacation during my visit. I hear it is good also. Hotel was competitively priced. I have paid more & got less elsewhere
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Date of stay: August 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Nice place to stay. Near the airport. Very friendly, helpful staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Worst stay ever at an holiday Inn express beds were uncomfortable staff was uncooperative and promised things that they could not bring in would not even allow an extra pillow or blanket very loud cleaning service pool was not warm breakfast was horrible stale food overcooked will not stay ever again and I have stayed at so many IHG hotels for work and never felt so Disappointed in service especially seems how everywhere you look there are signs that say how can we make your state better but they will not even look at you when you ask for something
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Raj Desai, Owner at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel
Responded 15 Mar 2022
Thank you for being an IHG Rewards Club Member and we appreciate your review. As you know we are just about to be at the end of pandemic and most of the factories and deliveries have not returned to the 2019 productions. We had to make due with what we had and what we are able to as a replace to provide extra items as requested. The comfort of the bed is a surprise to us, most of the people actually enjoy it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the worst stay ever at an IGH property! I’m not sure where to start but the desk crew was rude and down right nasty! From a botched check in, keys that never worked, no room cleaning, vending machines that were empty to an errant call that woke me on a Sunday morning at 8:00 to check if I was the room that needed towels!!! No I wasn’t and then not allowing a noon check out to a platinum member. The rooms have been splashed with some white primer, no artwork, painting or anything and the doors, showers and tile are falling apart!!! Stay anywhere else but this property!!!
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Wanted to give a 5 Star…but… Very friendly team, room on ground floor was quiet, clean and comfortable…breakfast buffet very plentiful and tasty. Responsive, safe shuttle to CLE, just a few minutes way. Really found this Holiday InnExpress to be a good place to stay….but, unable to get hot shower. Advised desk and at check out was advised that rooms on ground floor used to have jet tubs and you have to adjust shower water to near center, advised entire hotel will be renovated. No courtesy water bottles. Expectations as an InterContinental Ambassador were high….they came close.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great one night heading to airport hotel. I would not stay multiple days unless this was a hub location. The location is great. Rooms are a bit small, but clean and comfortable. Water pressure left something to be desired. Did not notice any airport noise. Have to order a grab and go breakfast and pick up in morning. Choices are good and we ate in our room. Rooms have fridge, microwave and Keurig. I would stay here again if heading to airport or on a day trip.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The location of this property is just off the highway and conveniently close to restaurants. The room was clean and comfortable. Was a bit disappointed by the torn and raggedy edge of the carpet that greeted us. The staff was great and we enjoyed a late checkout. Appropriate measures were taken for dealing with the virus.
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If I could give a 0 rating I would. Was not informed of 200.00 deposit that takes a week to be refunded when I booked. Not on their website either. Desk clerk ( blonde female) was horribly rude and not helpful. We were on an anniversary trip and the way we were treated was disheartening. The beds left us both in severe back pain and the rude desk clerk neglected to tell us that in order to participate in the breakfast you have to have an order placed the night before. I will NEVER in a million years recommend this hotel to anyone and I will be calling their cooperate offices. Also took pics of the room before departure in case they try to keep our 200.00.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel was as expected: nothing great, but nothing really bad. Many of the amenities were not available because of COVID restrictions. Breakfast was available for pick-up at the front desk: pastries and a prewrapped breakfast sandwich from Bob Evans which could be heated in the in-room microwave--not bad. Our greeting on check-in was rather brusque, but they were very helpful when I forgot a charger cable in the room and they found it and had it ready for me to pick up. Room was reasonably clean and quiet and beds were comfortable.
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Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel
Responded 1 Aug 2020
Hello Donna M, We truly appreciate your stay with us and for leaving your honest remarks. I am glad to see that you were able to sleep well during your stay with us and regarded our staff friendly and helpful. I'm sorry that the lack of amenities fell below your expectations. Many of our hotels are operating with a reduced workforce and services. This is in line with the guidelines enforced by the local and health authorities to ensure prevention. These changes are temporary, and we're in the hope that everything will be back to normal in the nearest future. I have shared your comments with the hotel management as a reference for the necessary improvements. We appreciate you for joining us with this journey towards enhancement. I hope you give us another try to make your next stay the best that it can be! Many thanks, Dianne L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t ever use this hotel. Dirty. Staff very rude. Unfriendly. Manager not on site. And staff refused to connect with manager. Very dirty place. In general there are much better places to stay at Cleveland airport than this hotel. Not worth single penny
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel
Responded 14 Mar 2020
Hello Spide202, Thank you for your review and for staying with us. I am sorry to learn you were not so pleased with the servuce you received from our staff and the poor uokeep of your room. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. I look forward to your response and being of further assistance. Sincerely, Dianne L Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$140 - US$169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express brookpark - cleveland airport hotel brook park, holiday inn brook park, brook park holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Brookpark - Cleveland Airport
LOCATION
United StatesOhioBrook Park
NUMBER OF ROOMS
89
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Claim Your ListingHOLIDAY INN EXPRESS CLEVELAND AIRPORT - BROOK PARK, AN IHG HOTEL: UPDATED 2023 Motel Reviews, Price Comparison and 61 Photos (OH) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel
What are some of the property amenities at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Conveniently located restaurants include Goody's Restaurant, Bob Evans, and Kicker's Pizza & More.
Are there opportunities to exercise at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Cleveland Airport - Brook Park, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.