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Holiday Inn Express Cleveland Airport - Brook Park

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Holiday Inn Express Cleveland Airport - Brook Park
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158 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Airport - Brook Park
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Showing 154: English reviews
Reviewed 10 November 2015 via mobile

We love holiday inn express brook park! You can park your car there , spend the night,and they will take you to the airport for your early flight! They will pick you up when you arrive back a week later as well. Good continental breakfast, friendly staff, clean soft towels and bedding. Everywhere I go I stay at holiday inn...

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Helpful?
Thank Mary Ellen B
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Mary Ellen B- Thank you for staying at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff continues to strive in excellence with service and quality. Hope you see back again soon. Cheers, Management.

Milwaukee, Wisconsin
Reviewed 16 October 2015

This hotel was perfectly adequate for our stay. There were no bells and whistles or anything that set them apart from any other hotel we've stayed at. Our room was clean and quiet; the breakfast was warm and tasty; the location is in a safe neighborhood close to the airport. The plus was that we were close to the airport,...

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Helpful?
Thank Patti D
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Patti D Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff continues to strive in excellence in quality and service. Thank you again and hope to see you back again soon. Cheers, Management

Bellevue, Ohio
Reviewed 12 October 2015

We stayed here the night before our 7:00 am flight to Cancun. We went down for breakfast at 4:30 and expected cold cereal and fruit but were pleasantly surprised to see a full breakfast, sausage gravy, eggs, sausage, ... This was totally unexpected but thoroughly enjoyed!! Thank you.

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Helpful?
Thank bisonf
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear friendly guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as our staff continues to provide excellence in service and quality. Thank you again and hope to see you back soon. Cheers, Management.

Lakewood
Reviewed 10 October 2015 via mobile

I came with a friend to visit family. Let me tell you the staff are rude and snippy. When I talked to the manager he to had a bad attitude problem. What happened to taking care of the guests needs. A friend who used to work there Toni said it was a fabulous property with good amenities. I don't know...

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Helpful?
Thank Justine L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We apologize for the inconvenience you experienced at our property. Thank you. Management

Gurnee, Illinois
Reviewed 10 October 2015

I truly enjoyed my stay at this Holiday Inn Express. Super nice staff, very welcoming. My room was super clean and very well maintained. Everything worked great. I had zero issues. It was a pleasant stay for the 4 days I was in the Cleveland area. If I was to go back to Cleveland I would definitely stay there again....

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Helpful?
Thank Michael G
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear valued guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We thank you again and hope to see you back again soon. Cheers, Management

Canton, Ohio
Reviewed 6 October 2015

We chose to spend the night in Cleveland rather than getting up in the middle of the night to catch an early morning flight and would definitely do this again. The hotel is minutes away from the airports private parking lots and the airport and both are easy to get to. Getting out of the parking lot was easy as...

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Helpful?
Thank whart38
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear valued guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We thank you again and hope to see you back again soon. Cheers, Management

Meadville, Pennsylvania, United States
Reviewed 5 October 2015

Very nice front desk staff who were so friendly at check in during the evening. The morning staff could use some training they seemed unhappy to be there. I found the room to need updating and the cleanliness was not up to Holiday Inn Express Standards. Just little things like the corners in the room, Molding in the bathroom, and...

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Helpful?
Thank Bob L
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Valued Guest- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words as we strive to provide excellence in quality and service. We apologize for the inconvenience and have taken the necessary actions to retrain staff members. We thank you again and hope to see you back again soon....

Hillsboro, Ohio
Reviewed 12 September 2015 via mobile

This was by far the worst Holiday inn Express I have ever stayed in the staff was friendly but the room wasny very clean the breakfast was good but don't ask them about directions they were very rude about that

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1Thank Harrison G
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We apologize for the inconvenience you experienced at our hotel. We have taken the necessary steps to retrain staff members on how to handle service and quality related situations like this one. Again, we apologize and can ensure that it will not happen...

Buffalo, New York
Reviewed 11 September 2015

We stayed here in August overnight for a combination baseball game/Rock and Roll Hall of Fame get away. The staff at this hotel is fantastic! The hotel was about a 17 minute drive to downtown Cleveland. The hotel was clean, the beds were comfortable, and the bed linens were clean (and white!) Though totally non smoking now, I thought I...

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Helpful?
1Thank LXJ228
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management

Orlando, Florida
Reviewed 6 September 2015

Pros: Nice linens, great staff, close to airport, great staff, free shuttle. Cons: None that we found. From a room perspective, the hotel is typical Holiday Inn Express - good linens, nice desk area, plenty of outlets and plus, and a mini-refrigerator. Comfortable, spacious, and perfect for a short stay. From a location perspective, it's an airport hotel with a...

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2Thank William H
Amit P, Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you so much for the kind words. Our staff strives to provide excellence quality and service. Hope you see back again soon. Thank you, Management

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Region: United States > Ohio > Brook Park
Price Range: $156 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Airport - Brook Park staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cleveland Airport - Brook Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent subway RTA access and airport”
 of 5 bubbles GM99_Atlanta, 12 Feb 2017 | Read review
“2nd or 3rd floor.”
 of 5 bubbles stephensV1608UI, 1 Nov 2016 | Read review
“Rooms on the 1st floor are at street level so make sure to close your curtains to avoid headlights!”
 of 5 bubbles 914grantm, 5 Aug 2016 | Read review
“really near the airport, but NO NOISE”
 of 5 bubbles amandawT3710DQ, 23 May 2016 | Read review
“Ask for upgrades upon arrival”
 of 5 bubbles paulenich, 19 Dec 2015 | Read review
5 of 5