Best Western Airport Inn & Suites Cleveland
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About
#1 of 4 hotels in Brook Park
Location
Cleanliness
Service
Value
Located in Cleveland,OH, the Best Western Airport Inn & Suites Cleveland is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Baggage storage
Paid public parking on-site
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
Shared kitchen
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Coffee / tea maker
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Location
Contact
16501 Snow Rd, Brook Park, OH 44142
Getting there
Car HireSee all Brook Park car hire
736Reviews9Q+A50Room tips
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Don’t stay here. The room was dirty. It seemed like there had been a party in that room and they did a horrible job cleaning. Sheets didn’t feel fresh. There were streamers and tape on the walls and ceiling. We found some under the bed as well. One of our beds was broken and felt unstable. We had to be careful walking around because metal bars were sticking out. Decor was outdated and lighting was bad. Halls smelled like urine and smoke.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 1 week ago
Hi Discover295807, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, sheets, beds and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Stayed at the hotel because had a early flight out it not to fair from rental yard. Lobby is in the middle of the hotel and parking on both ends kind of a pain. The rooms seemed nice and clean. Had a few places to eat a short drives away. Would stay again.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel is quite clean and staff are friendly. I arrived late but the clerk was super friendly and efficient. Hotel is very accommodating for pet owners as it has a nicely marked pet walking area. Edna's the breakfast manager is a gracious staff person who keeps the dining area impeccably clean.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 2 weeks ago
Dear Adrianewithrotties, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff, especially Edna. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a nights stay before and after our trip. Both rooms were clean and tidy and comfortable. When we returned our car battery was dead and the staff helped us get that taken care of without hesitation!! Thank you and we will be back!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 3 weeks ago
Hi 372christiea, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Diamond member...Family stayed in 2 rooms. Both were filthy. Stains on carpet. Smelly. Outlets didn't work, room windows frosted, so no sunshine. Garbage behind drapes, under chairs. Embarrassing to bring my family. They promised compensation, for 8 night total night stay, then stiffed me. Corporate was way more helpful and gave me $200 back. Owner doesn't know how to run hotel. You can feel they are trying to squeeze pennies from running properly. My daughter said it best...Dad we know how to stay at Motel 6, and Super 8, but this was the worst! Sadly, I called in advance and asked about all the bad reviews and was assured special accomodations. They didnt lift a finger. Lazy.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 22 Jan 2023
Dear 276bobh, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. I hope you will accept our sincerest apologies for the condition of the hotel, cleanliness, carpets and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed 2 times within a week out of necessity of canceled flight and because I wanted to give them a 2nd chance. (The park and fly is convenient.) I wrote to the owner after my second night to explain the uncleanness of the room. I took a picture of the moldy toilet rim and "stained" bath liner and the red stain on the carpet. I was sent back a lengthy email which in my mind put the blame of the situation back on me and was taken from the point of view of the staff side of the story. I was told I was offered another room. (On both occasions, my son was asleep by the time I noticed the multiple problems.) I was told that the stained bath liner was actually clean. I have a photo of that also. As you can see from my reviews over the years and having stayed in hundreds of hotels, I like to give owners and managers the benefit of the doubt. Yet, in this case, real issues with room and hall cleanliness. It is not fair to make excuses. I was told by one staff member, the housekeeper had just quit. Another person told me "regulars" do not stay on the second floor because it is just not clean. Yet another person said that there used to be a system in place to make sure sheets were clean. The whole experience just really upset me. Manager and owner trying to be nice yet, it is not fair to you customers to be not be accepting of the true condition of the rooms and property. Decide for yourself.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Check your room thoroughly prior to making the commitment to stay. If you looking for something...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 10 Jan 2023
Dear tamarah01, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, toilet, sheets and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They offered a Nice airport shuttle. The hotel was a decent price with clean rooms and friendly staff. It was kind of a weird location with not a lot of food options within walking distance of the hotel
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 12 Nov 2022
Hi jeremybollin, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities and hospitality were to your liking. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is Tony Brown I stayed there on the 21st of October had a wonderful time they were very pleasant and it was very clean I would recommend it for anyone and I have recommended it to a lot of people and express my joy of staying there to the staff and told them I would return
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 2 Nov 2022
Dear tonibrowntom, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and cleanliness. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Airport Inn & Suites Cleveland.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was quick and easy. We completed paperwork and paid 7.00 per day to leave our vehicle at the hotel while we were on vacation. Our room with a king-sized bed was nice and clean. We used the shuttle service to and from the Cleveland Airport. They offer breakfast each morning.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 26 Oct 2022
HiMSPT1992, Thank you so much for your kind words. I’m so pleased that the check-in was easy, that you found us a clean and pleasant place to stay, and that our shuttle, amenities, and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great stay at this hotel. Booked 4 nights and extended for a few more as I enjoyed it. Clean, safe and convenient. The facilities were ideal with a big pool. The staff were the highlight - Ashley & Eileen are some of the nicest people ever!
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Breakfast finishes early so get down there once you wake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland
Responded 21 Oct 2022
Hi Sightsee51352034276, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We will share your comments with our staff, especially with Ashley & Eileen. We look forward to seeing you and your family again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$80 - US$112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western airport hotel brook park, best western airport inn and suites, best western brook park, brook park best western
LOCATION
United StatesOhioBrook Park
NUMBER OF ROOMS
64
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Claim Your ListingBEST WESTERN AIRPORT INN & SUITES CLEVELAND: UPDATED 2023 Hotel Reviews, Price Comparison and 114 Photos (Brook Park, OH) - Tripadvisor
Frequently Asked Questions about Best Western Airport Inn & Suites Cleveland
What are some of the property amenities at Best Western Airport Inn & Suites Cleveland?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Airport Inn & Suites Cleveland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Airport Inn & Suites Cleveland?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Airport Inn & Suites Cleveland?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Best Western Airport Inn & Suites Cleveland?
Conveniently located restaurants include Goody's Restaurant, Bob Evans, and Kicker's Pizza & More.
Are there opportunities to exercise at Best Western Airport Inn & Suites Cleveland?
Yes, guests have access to a fitness centre during their stay.
Is Best Western Airport Inn & Suites Cleveland located near the city centre?
Yes, it is 1.0 km away from the centre of Brook Park.
Are any cleaning services offered at Best Western Airport Inn & Suites Cleveland?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Airport Inn & Suites Cleveland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Best Western Airport Inn & Suites Cleveland?
Many travellers enjoy visiting USS Cod Submarine Memorial (15.4 km), Heinen's Downtown (15.1 km), and West Side Market (12.9 km).
Is Best Western Airport Inn & Suites Cleveland accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.