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Extended Stay America - Cleveland - Brooklyn

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Extended Stay America - Cleveland - Brooklyn
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21 Reviews from our TripAdvisor Community

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Showing 20: English reviews
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Easton, Connecticut
Reviewed 25 February 2017

rip off for the money. NO hot water, so no hot shower before an important meeting. Smoking in the building. A/C unit squealing all night. Noise from inside and outside building can be heard all night. Staff was indifferent.

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Helpful?
Thank ewhudson
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

I appreciate you taking the time to write a review of your experience with us and would like to personally apologize for the issues during your recent stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed you as our guest during your recent stay. As this...

Buffalo, New York
Reviewed 11 December 2016 via mobile

When I travel for work it's usually for a full week. My usual choice was booked so we gave this a try. I felt like it was probably safe, but why is it that hotels put women clearly traveling alone on the first floor? Well, maybe it's just me. This is a bare bones trsvel experience. No maid service, no...

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Helpful?
Thank wolfejdc
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues you mentioned. I apologize our housekeeping services were not explained thoroughly. Extended Stay Hotels provides housekeeping services based...

Columbus, Ohio
Reviewed 26 November 2016

It Was Very Clean,The Staff Was Very Nice And Helpful ! I'll Be Staying There again! It Was Easy To Get Right On Highway,And Easy To Get To The Shopping Area! Room Was Nice And Clean,It Was Quit ! Room Had Stove,And Full Size Refrigerator!

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Helpful?
Thank bhumphrey44
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for providing us with your feedback. I truly appreciate your comments regarding the staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Atlanta, Georgia
Reviewed 29 October 2016

I had no real problems, other than an air conditioner that wasn't working well. I told the person at the front desk, and the maintenance staff did fix it that day. Good price for the area, but you only get granola bars and packaged muffins for breakfast, with coffee. Good location right beside one restaurant/bar, with another one beyond it.

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Helpful?
Thank Porkloin
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the air conditioning unit was not functioning properly in your room. We are sorry for this issue, but are happy to read that the problem was resolved quickly for you. Once more, thank you for posting your...

Monroe, New Jersey
Reviewed 10 October 2016 via mobile

When we arrived the front desk clerk was very nice. The room was clean but didn't smell so fresh. In the morning we missed the breakfast but the front desk clerk was awesome she went and got us some granola bars so at least we had something in our stomach. The hotel was ok. The staff was awesome.

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Helpful?
Thank betterdeals
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you enjoyed your stay and our staff was helpful during that time. Thank you for bringing to my attention the room having an odor upon your arrival and we will use this as a training tool with my staff going forward. Once more, thank...

Kissimmee, Florida
Reviewed 20 September 2016

Last minute reservation due to poor hotel at another location. this Hotel is well maintained and the staff is very friendly and willing to help. They do not have a business lounge but the will print stuff off for you if you need it. the continental breakfast was good. the coffee is one of the best I have had. there...

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Helpful?
Thank Daniel S
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Your recent stay with us here at Extended Stay America in Brooklyn was everything you wished for. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Reviewed 22 August 2016

Went to Cleveland to watch a baseball game. Thought the hotel was closer to Progressive Field than it actually was (it's about a 15-20 min drive). It was clean. They had a microwave, fridge, stove top and sink. Dishes available if you ask reception. Shampoo bottle was half empty for some reason but we brought our own anyways. And bathtub...

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Thank Aliya S
Manager_11525, Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your feedback is very important to us. It's rewarding to know our location was convenient during your stay and that you valued the clean, comfortable accommodations provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Mason, Ohio
Reviewed 31 May 2016 via mobile

We stayed here one night and couldn't wait to leave. There were visible rat traps in the laundry room and other common rooms on the 1st floor where we were staying. The hallway smelled like garbage since we were at the same hall as the trash room. There was a pile of trash outside the side exit, bedding had cigarette...

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Helpful?
Thank Felix_the_Cat_23
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. I met with the staff, and we will monitor the cleanliness not only in our hotel, but outside in the parking lot areas to ensure that your experience is...

Staten Island, New York
Reviewed 17 May 2016

This hotel was recently renovated and it is obvious. Everything, from the rooms to the hallways to the lobby, is brand new and beautiful. Even the parking lot was being repaved when I stayed. The front desk ladies were just lovely and very helpful. As this was my first time in an extended stay, there were a few thing a...

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Helpful?
Thank jnypa291
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

It is so rewarding to read that you had such a wonderful stay with us. Thank you for your comments. I am so pleased to read that our staff provided you with exceptional customer service! It’s great to hear that you enjoyed our fully equipped kitchens as well as our reasonable rates. Thank you for your kind words. The staff...

Ashland, Virginia
Reviewed 16 November 2015

I hadn't been in the Cleveland area in about 15 years, so when I noticed there was a hotel in this area, it was the perfect location for me. I was surprised to see how this area had been built up, and I was very happy with the location. Because I was staying a week, I got a good deal...

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Helpful?
Thank 435sued
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the service and maintenance issues you experienced. We are sorry for these issues, but are happy to read that we provided you with an enjoyable stay overall. The staff and I would like to thank you again for posting your...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Brooklyn

Address: 10300 Cascade Crossing, Brooklyn, OH 44144
Region: United States > Ohio > Brooklyn
Price Range: $114 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Brooklyn 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Brooklyn
Extended Stay America Brooklyn
Brooklyn Extended Stay
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Questions & Answers

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Onalaska, Wisconsin

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this dump”
ewhudson, 25 Feb 2017 | Read review
“rooms in back and most rooms have kitchens must ask for dishes so you can cook in room”
danielsM3553HE, 19 Sep 2016 | Read review
“Check room before you unpack. The first room had a running toilet that would not stop, so I asked to change.”
435sued, 16 Nov 2015 | Read review
“I bring my own disposable dishes, tiny dish soap bottle, and a sponge.”
perlanga2005, 28 Sep 2015 | Read review
“I don't know about the other floors and rooms. We had a King corner room on the middle floor and it was convenient for us.”
carolsZ2326KR, 10 Sep 2015 | Read review
5 of 5