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We had planned on camping for 4 nights in the area, but soon realized that campsites cost more than hotels around these parts. So we checked in to enjoy the air conditioning & warm showers. It was clean enough & reception was pleasant, but I...More
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 2 weeks ago
Thank you for being our guest. Although overall you had a pleasant stay, we are sorry if our hotel policy was not explained to you upon arrival. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available...More
Checked in at midnight. Queen bed, room was clean. Check in was smooth. Grabbed a coffee and granola bar on the way out. For $80 on a Saturday night it’s in a good, safe neighborhood. No issues, would highly recommend for a short stay.
1 Thank tommay911
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 30 April 2018
Tommay, thank you for recommending Extended Stay America. We are delighted to know you were impressed with your suite and that you had a comfortable stay. We look forward to welcoming you and your family again when in the area.
My room wasn't bad at all. There were some lights that weren't working in the room but it didn't really bother me. The breakfest is fine and I had no complaints with the guests at all. Please check out this hotel!More
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Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 31 March 2018
Jose, thank you for the four-star review of Extended Stay America and for recommending us online. It is a pleasure to know you had an overall great stay and that you liked most aspects of our hotel. We shared your observation with our maintenance team,...More
For a budget chain we have found extended stay america the very best. We have stayed at several at different locations and they are the best by far. They are basic but have kitchinettes with all the kitchen accessories you could need. We have found...More
Thank Vi M
Response from 00esa, Manager at Extended Stay America - Cleveland - BrooklynResponded 30 November 2017
We appreciate your loyalty towards our brand and the time you took to write a review about your stay at Extended Stay America. It is great to read that you were impressed with your clean & comfortable room, our affordable rates and convenient location which...More
1- it looks clean as long as you haven't seen the lundry room behind the front desk which is awful
2- they don't offer room service so after first night you will live in a dirty place
3- the hallways are too smelly
Thank Pedram A
Response from 00esa, General Manager at Extended Stay America - Cleveland - BrooklynResponded 17 September 2017
Pedram, thank you for staying with us and sharing your comments. We are sorry you were unhappy with our breakfast offerings and for the service issues you encountered. We also apologize if our housekeeping services were not shared with you at check-in. While this service...More