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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,393 Reviews from our TripAdvisor Community

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Showing 1,371: English reviews
Reviewed 4 weeks ago via mobile

This is a nice enough hotel and is a block or block and a half to get to the stadium. The only bad thing is the parking. We only found a spot in their parking lot because someone else was pulling out. Just be prepared you may have to park somewhere else.

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Helpful?
Thank TJ H
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Yes, we are the closest hotel to the ball park. Literally across the street and the season starts in just 2 weeks. Our apologizes for the parking inconvenience. Please know we have a few extra lots our guests can use just to the east of the main building. Hope to have you back for a few games.

Reviewed 4 weeks ago via mobile

This hotel was great! I have yet to stay at a Hilton property that wasn't great. The location was perfect for the concert we went to across the street at the quicken Center to see Bon jovie. The staff were very friendly the room was great, clean comfortable with everything we needed. I'm always big on the view from the...

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Helpful?
Thank Katharine P
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the kind review! Plenty of more concerts coming this year so please come back again soon. As you know we are literally around the corner from the arena - The "Q".

Reviewed 4 weeks ago via mobile

Tina is the entire reason I added the trip advisor app to my phone JUST TO GIVE A REVIEW!!!!!!! When I say she exemplifies superior customer service I still feel as though it is an understatement! I'm here for a 3 day training and she has made everyday a delightful experience. I have never not seen her smiling, she is...

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Helpful?
Thank Nina E
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

WOW - what a wonderful review!!! Please know this has been shared with Tina AND the entire team here. Thank you very much for taking the time to type this up. Much appreciated - you made our day.

Columbus, OH, United States
Reviewed 4 weeks ago

Great place to stay in downtown Cleveland! Close to everything! Staff is terrific, rooms are clean and comfortable, and breakfast is really good! What more could you want? Check it out, and see what you think.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank carolgI6728VL
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the great review and shout out! Please come back again soon.

Ashtabula, Ohio
Reviewed 4 weeks ago via mobile

From my room it seemed like I could hear everything happening on my entire floor. Every door closing, hair dryer, people talking and the ice machine...it just seemed so loud. Other than that, the renovations are very nice and the staff is very friendly.

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Helpful?
Thank Courtney H
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Renovations are finally complete this week and we appreciate the kind review. Glad you like the new look.

San Diego, California
Reviewed 20 March 2017

This property is only average by HGI standards, but that is a good standard. The place is a bit old, but it is getting a renovation (lots of construction in March '17). Staff is great, very friendly and helpful. Location is awesome, EASY walk to baseball stadium and basketball arena, and numerous great restaurants and the casino. A safe area,...

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Helpful?
Thank Stephen G
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Also for putting up with our renovation which will be completed this month. The finished product will be well worth it!

Cuyahoga Falls, Ohio
Reviewed 18 March 2017

Our room was very clean and spacious. We were very comfortable and staff was very attentive. Special thank you to Mike the bartender and Stacey at the front desk. Breakfast was delicious! Can't wait to go back!

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Helpful?
Thank Melissann330
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the wonderful review. We appreciate the feedback with special recognition to Mike and Stacey. We're glad you enjoyed your stay, service, and breakfast. We can't wait to welcome you back!

Tulsa, Oklahoma
Reviewed 17 March 2017 via mobile

Drivers were friendly, one was wanting to drop us at the subway to get back to plane. The staff seemed nice, place was clean and the beds are comfortable. The only problem I had is they were not very good with keeping records. They had switched receipts with another guess and took me a week or so after my stay...

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Thank 251susiea
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the kind review but our apologizes for the receipt mix up. Glad it was straightened out. Take care.

Atlanta, United States
Reviewed 16 March 2017

I think this hotel has gone down in quality from 3 years ago. I have visited yearly, always get the same room back in the corner, which are cold, no usb connections. Not a lot to offer as far as food.

Review collected in partnership with Hilton Garden Inn
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Thank juliekF8640QV
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate your yearly patronage. Please contact me directly on your next visit and I will make sure all goes well with your stay. We truly value your loyalty!

Cleveland, United States
Reviewed 10 March 2017

This property is convenient and reasonable, especially for patients traveling to the Cleveland Clinic Hospital facility. The parking on site is extremely safe and easy to locate. The staff is friendly and accommodating. Price is fair value.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pamela S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the review. We're glad to hear you enjoyed your stay with us on your recent trip to Cleveland Clinic. It will be my pleasure to share your feedback with our hotel staff.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Region: United States > Ohio > Cleveland
Price Range: $162 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Cancelon, Travelocity, Priceline, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd rooms have a view of the parking lot, evens face the road out front, some rooms have a great view of Progressive Field.”
cheryltX4107HJ, 19 Apr 2017 | Read review
“Higher floor, city view side for best views & least noise”
PA_Traveler12345, 4 Apr 2017 | Read review
“ask for city view on a top floor if possible”
jdroadking, 24 Feb 2017 | Read review
“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
FarmGirl436, 6 Feb 2017 | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
EdW857, 21 Jan 2017 | Read review
5 of 5