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InterContinental Suites Hotel Cleveland

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Traveller (82)
Room & Suite (195)
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Overview
  • Excellent46%
  • Very good31%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(101 reviews)
“room service”(38 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from InterContinental Suites Hotel Cleveland
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (630)
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617 results
Traveller rating
274
194
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28
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LanguageEnglish
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274
194
83
38
28
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All reviewsfront desksmall kitchenetteroom servicevalet parkingliving roomkeurig coffee makerclinic campussitting areaking suitetwo blocksvalet servicefitness centerlate at nightrestaurant staffthe entire hotelmini fridgehousekeeping staff
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1 - 5 of 617 reviews
Reviewed yesterday

Solid friendly hotel within walking distance of Severance Hall and Art Museum, and smack dab in the middle of Cleveland Clinic campus. Staff was friendly and helpful. We had an impromptu birthday party and the hotel manager found us candles in the restaurant, the front...More

Review collected in partnership with this hotel
Thank JayWeiner
Hotel's Favourite
Reviewed 28 March 2018 via mobile

I recently stayed at the Intercontinental Suites Hotel in October 2017 for 2 nights. The hotel was chosen to offer a central location to attend a function in the Cleveland downtown area. There was offsite parking available. I utilized the valet parking for my stay....More

Thank Liven_Da_Dream
Response from Sherice H, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel ClevelandResponded 29 March 2018

Dear Liven_Da_Dream, Your recommendation of our property means a great deal to us. Thank you for staying at our InterContinental Suites Hotel and for taking the time to write a review about your experience. We very much appreciate your loyalty and look forward to the...More

Reviewed 2 days ago

We’ve been staying at the suites since 2012, and we always have a pleasant experience. The staff are kind, professional, courteous and helpful. Thank you! We have made a couple more reservations for this year: June and September. TIP: Please provide a soap dish (you...More

Review collected in partnership with this hotel
Thank hlehman888
Response from Sherice H, Manager at InterContinental Suites Hotel ClevelandResponded yesterday

Dear hlehman888, Many thanks for continuing to choose our Hotel when you visit Cleveland. We are pleased and proud to count you among our loyal guests and we thank you for making it a priority to provide us with a review. Your feedback is duly...More

Reviewed 2 days ago

1st we turned the heat off, then we turned the air conditioner up. Neither worked and the room was very uncomfortably hot during our stay. We also found it very cumbersome to have to have our vehicle valet parked and unparked each time we wanted...More

Review collected in partnership with this hotel
Thank debpeltier
Response from Sherice H, Manager at InterContinental Suites Hotel ClevelandResponded yesterday

Dear debpeltier, It is pleasing to learn that you liked our Hotel, but disappointing that you had some issues with temperature in you room. I understand how frustrating this can be and I apologize for the impact this had on your stay. On future visits,...More

Reviewed 5 days ago

The accommodations and Staff at this hotel or very good. Everyone was as friendly and helpful as could be. Especially the valet parker from Albania. He was very friendly and very helpful. The only downfall with this hotel and always has been, is the restaurant....More

Review collected in partnership with this hotel
Thank Mark S
Response from Sherice H, Manager at InterContinental Suites Hotel ClevelandResponded 4 days ago

Dear Mark S, Many thanks for your review! I'm pleased that you liked our accommodations and staff and that you had a wonderful exchange with one of our valet agents. Your feedback regarding the service in our restaurant is duly noted and will be shared...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$143 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Cleveland
#3 Green Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Cleveland
#3 Green Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (82)
Room & Suite (195)
Dining (21)
Amenities (28)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Dawn N
14 March 2018|
AnswerShow all 4 answers
Response from Sherice H | Property representative |
Hello, Our Breakfast Buffet is $14.50. Thank you!
0
Votes
Adeel G
8 February 2018|
AnswerShow all 3 answers
Response from Herb2Aud | Reviewed this property |
I stayed in a regular suite. It was adequate.
0
Votes
britty123
20 March 2017|
Answer
Response from Chelsey F | Property representative |
Dear britty123, Thank you for your question about the InterContinental Suites Hotel. Our last extensive renovation, which included guest rooms, the restaurant, the lobby, and all public spaces, was completed in 2011. We... More
0
Votes
Room Tips
"Please provide a soap dish for the soap, to avoid a mess on the counter. Thanks"
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"Ask for a quiet room at the end of the hallway."
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"Bed sheet need to need good smell, as bed pellow needed to be changed cause there was too used"
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"Don’t understand this question! Money ?"
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