Extended Stay America Select Suites - Cleveland - Airport
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About
#30 of 39 hotels in Cleveland
Location
Cleanliness
Service
Value
Welcome to Extended Stay America Select - Cleveland - Airport! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-480 and is only 3 miles from the Cleveland Hopkins International Airport. From our location, you can easily visit local attractions such as the Cleveland Metroparks Zoo, West Side Market, The Cleveland Museum of Art and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
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Property amenities
Free parking
Free internet
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Paid wifi
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Stovetop
Cable / satellite TV
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:CLICK HERE TO SAVE UP TO 55% BY BOOKING DIRECT!
Location
Contact
20829 Emerald Pkwy, Cleveland, OH 44135-6030
Getting there
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105Reviews7Q+A12Room tips
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The manager Cory Brabander is really on his job because the hotel was full and there was a lot of trash , he stepped up his game and kept the place clean. I was really impressed with his attention to detail. I reside at the hotel due to the pandemic. There was a change in management and he filled the void
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nationwide HMC, Guest Services / Front Office at Extended Stay America Select Suites - Cleveland - Airport
Responded 19 May 2022
Thank you for reviewing your stay. Nothing makes us happier than to see that you enjoyed such a clean and comfortable stay! Our staff loves to hear when a guest leaves happy, and we hope that we have another opportunity to host you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Now this is just first impression first night here. Cons first Coming off the elevator the floors were sticky and full of dirt, the hallways were dirty, food laying in the hallway. Upon entering my room the stove is all greasy looking, dirt on the floor, looks like nobody’s ever cleaned or vacuumed the rug. I’m taking a shower and the whole bottom of the tub fills with water, it doesn’t go down the drain for about 10/15 minutes after you have been out of the shower. Nothing to tell you what the channels are, or how to operate the TVs. They don’t give you any maps for escape routes in case of a fire, if they have a gym or laundry service anywhere in the building again without a map or something else you don’t know where anything‘s at. Pros Now so far no BED BUGS which I find very important. The Heater puts out very good heat. Refer is cold but missing brackets for shelving on door.…
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Date of stay: January 2022Trip type: Travelled on business
Room Tip: Call in advance to have them make sure your room is good and clean before you get there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nationwide HMC, Guest Services / Front Office at Extended Stay America Select Suites - Cleveland - Airport
Responded 24 Jan 2022
Hello. We appreciate your honest and detailed review. We appreciate you bringing these issues to our attention as we never want your stay with us to be less than perfect. Our housekeeping teams perform routine checks to ensure that the entire facility is super clean and fresh. We hate to see that we have fallen short in delivering this, and look forward to addressing these concerns with our team to improve in these areas for all our future guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This property has BUGS and LOTS of them. DO NOT STAY HERE! DO NOT STAY HERE!!! The rooms are NOT clean! Floor had not been swept! Around the tub was nasty. Did I mention the BUGS!!!! We turned on the lights and couldn't step on them fast enough. They just kept coming!!!
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: Do not stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nationwide HMC, Guest Services / Front Office at Extended Stay America Select Suites - Cleveland - Airport
Responded 6 Aug 2021
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and overall cleanliness. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had to move in here for a week because of complications. The first night I'm here some guy corners me in the elevator trying to sell me weed and asking me if I know some guy named "Ricky" which I did not. That morning at 5 am for 40 straight minutes (and yes I timed it) there's constant door slamming, yelling, stomping around. Also, the place smells heavily of weed. I ask for a room change but I'm told this is going to happen every morning. The manager claims "no one else has complained". However, then I find out that probably the reason no one else complained is that 200 crew men for something are staying here so that's what the rest of the hotel is. 200 weed smoking loud shady guys. They hang out in the hall, they shout, listen to loud music, are generally shady. Every morning without fail at 5am there's loud stomping, door slamming, and shouting in the halls for 40 minutes. For a week. The weed smell is everywhere. Especially in the stairwell where these guys hang out and clearly smoke weed. There was even some left in the stairs at one point. For $400 dollars a week I expected WAY better than this. Not luxury but not this. It's ridiculous. The room change "helped" slightly with the noise but greatly increased the weed smell. The walls are so thin the guy in the room next to me snoring woke me up. Utterly ridiculous waste of money. The only "Plus" is the rooms are generally clean but probably only cause they don't have carpet. Would not recommend. Ever. For anyone.…
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Cleveland - Airport
Responded 25 Feb 2020
We are so sorry for the offensive odors and noise issues that you experienced, as we know the negative impact that it can have on you during your time with us. We are happy to see that our hardworking staff was able to eventually move your room for more peaceful accommodations. It is disappointing that we were not able to completely comfort you during your stay and for that we apologize. We can't thank you enough for taking the time to let us know how we are coming across as we are constantly looking for ways to maximize the guest experience. We do hope that all your future travels are wonderful ones. -Tom, Guest Engagement Specialist -WoodSpring Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel accepted a reservation for a smoking room earlier in the day but on arrival pretended they had never spoken to me despite me reading off the call time and number (216-303-7060) from my cell phone. They not only accepted the reservation but then went on to transfer me to some hard sell special deal which went on for several minutes. I then called 216-303-7060 again to confirm that the reservation of the smoking room was in their system and the woman I spoke with read it back to me including the fact that it was indeed a smoking room. Upon arrival, they stated they were no smoking rooms in the facility, pretended they had never spoken to me and played games. Very shady. Can't speak to other aspects of the hotel.
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Date of stay: November 2019
Service
Room Tip: This hotel does not have smoking rooms despite listing them on the internet and accepting...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Cleveland - Airport
Responded 2 Nov 2019
Thank you for your feedback. We apologize that your reserved room type was not available at check-in. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So i booked a double room twice .. And both times they could not find my reservation..so i finally got a room that was not a double.. They gave me a air mattress with holes in it for my son .. I paid for a double and i am stuck in a single . the staff is very rude and not helpful at all.. They leave the reception area unattended all the time amd say if u have a problem pick up the phone a dial 500 for what them not to answer... What of there was an emergency.. The Gm and housekeeping both stay in the hotel.. And walk around in the morning time with booty shorts on knocking on customers doors. Very unprofessional.. Oh and the biggest topper of them all is they make you pay for toilet paper and towels.. This was and still is the worst experience of our lives.. Oh and not in my room but anothe guest was complaining about seeing roaches in there room…
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Cleveland - Airport
Responded 23 Oct 2019
Thank you for your feedback. We apologize that your reserved room type was not available at check-in. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie was so helpful when i arrived at the hotel ,She took care of a problem that had with my reservation. Her customer skills were excellent and she is an asset to the Woodspring Hotel Group . The hotel was a value because we arrived late and left early Thanks!!!!!!!
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Date of stay: September 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Cleveland - Airport
Responded 25 Sep 2019
We know that great service starts with great staff and we couldn't be prouder of ours! Thank you for staying with us and for sharing your terrific compliments especially about Marie. You made our day!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived here to the WoodSprings suite in Cleveland Ohio airport and was welcomed by a young friendly girl. Her name was sylvia, She was so helpful even for being new. The staff is amazing and I don’t have any complaints, the rooms were very clean although there was a rude guest yelling in the hallway. But other than that had a really good experience. I will definitely be back here.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Cleveland - Airport
Responded 23 Sep 2019
We love providing great service to our guests and we are absolutely delighted that you took some time to compliment us. Thank you, Vilmaries! Your recommendation means so much to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On route to the hotel around 3:30 pm WoodSpring Suites called me around 4 pm to tell my room was filled already. Who does that? I thought that was very unprofessional of them. I would ADVISE you all do not ever reserve a room for this place. If I could have given them a rate of ZERO I would have.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Cleveland - Airport
Responded 23 Aug 2019
We are so sorry that a room was not available and for the great inconvenience this caused. This is not the wonderful experience we intended for you and we wish you only the best in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked online, came to front desk found out rooms were sold out. If you anyone come after 10 pm d rather go to other place, cause service is ridiculous! Never recommend anyone since them people not serious at all!
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Date of stay: August 2019
Location
Cleanliness
Service
Room Tip: nothing to be happy about
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Cleveland - Airport
Responded 12 Aug 2019
Oh no --- I’m so sorry a room was not available and that you did not receive our notification. That was not the first impression we were aiming for and we apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$72 - US$91 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
WoodSpring Suites Cleveland Airport
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
120
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Frequently Asked Questions about Extended Stay America Select Suites - Cleveland - Airport
Which popular attractions are close to Extended Stay America Select Suites - Cleveland - Airport?
Nearby attractions include Rocky River Reservation (3.1 km), Cleveland Metroparks (6.3 km), and The Sprout Experience (4.7 km).
What are some of the property amenities at Extended Stay America Select Suites - Cleveland - Airport?
Some of the more popular amenities offered include free parking, kids activities, and laundry service.
Which room amenities are available at Extended Stay America Select Suites - Cleveland - Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Extended Stay America Select Suites - Cleveland - Airport?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America Select Suites - Cleveland - Airport?
Conveniently located restaurants include Sangria Y Tapas, Joe's Deli & Restaurant, and Fat Heads Brewery & Saloon.
Are any cleaning services offered at Extended Stay America Select Suites - Cleveland - Airport?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America Select Suites - Cleveland - Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America Select Suites - Cleveland - Airport?
Many travellers enjoy visiting USS Cod Submarine Memorial (15.9 km), Heinen's Downtown (15.9 km), and West Side Market (13.8 km).
Is Extended Stay America Select Suites - Cleveland - Airport accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.