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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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905 Reviews from our TripAdvisor Community

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Showing 889: English reviews
Westchester County, NY
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 week ago

We came to Cleveland for a combined Hall of Fame visit and this Marriott was an ideal base. The Rock 'N' Roll HOF is within walking distance. The Pro Football HOF was an easy drive. We also discovered that it is close to the civic/convention center thanks to a massive traffic jam trying to exit the parking garage. There are... More 

Helpful?
Thank PMATT914
Edmonton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

This hotel is in a great downtown location and very walkable to restaurants. Not the nicest Marriott I've stayed in but lobby is beautiful with all of the main Marriott amenities you would expect (nice beds, toiletries, etc.). Great service from the front desk staff but servers in the conference area were less polished.

Helpful?
Thank OurOwnJourney
Auburn,NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

My husband and I stayed here for one night to attend the Cowboys/Dallas game. We chose this hotel because it is within walking distance to the stadium. Check in was fast and easy. We booked a standard room with a king bed. Although nothing was stated at check in we were obviously upgraded to some sort of suite that I... More 

Helpful?
Thank Amy F
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Amy F, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm happy you had the opportunity to experience the Browns versus Cowboys. Thank you for letting us know about our opportunities as well. We will certainly look into this immediately to resolved. We hope to have the opportunity to... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

It was close to a lot of places to eat. It was clean. The beds were a little soft for our liking but clean. Pillows were a little too thick. We enjoyed the quick 10 min or less walk to stadium to enjoy the Cowboys and Browns game. The parking is underground across from hotel.

Helpful?
Thank Lisa A
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Lisa A, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. Thank you for the kind words regarding the staff taking care of your unique needs. We will certainly look into the items of opportunities you shared. We hope to have the opportunity to host you in the future with... More 

Toronto, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

Some friends and I went to Cleveland to see the Browns vs. Cowboys. Another loss by the Browns. The Saga continues. We had a room with two beds. Room was a nice size, very clean. Service has been great. There is a workout space on the 4th Floor with treadmills, Nordic track gliders, weights and a pool. It is a... More 

Helpful?
Thank lilnation
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello lilnation, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm happy you had the opportunity to experience the Browns game....though sorry they couldn't pull one out. Many of us too believes the saga continues with them. Thank you for the kind words regarding the staff taking care of your... More 

kcb4girls
Level Contributor
12 reviews
4 hotel reviews
Reviewed 4 weeks ago

Our greeting upon arrival, the attractive lobby, quick check in, two nice restaurant options (one open until 1 am) -- all very nice. It was an upscale hotel without the high price. The rooms were clean, neat, if not spartan. Enjoyed our stay.

Helpful?
Thank kcb4girls
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello kcbgirls, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm thrilled that we were able to meet and exceed your needs. We hope to have the opportunity to host you in the future with your visits to the Cleveland area. Continue to travel brilliantly! Jamie Hill General Manager Marriott... More 

Pearland, Texas
Level Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 weeks ago

Stayed here three nights in late October for a conference. Thoroughly enjoyed the hotel and staff were quite helpful. Room was very comfortable with the small exception that the bed was pretty firm. Nice touch with a happy hour set up in the lobby in the evening where you could sample several locally-brewed beers. Also, the lobby bar is excellent--good... More 

Helpful?
Thank Mike R
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Mike R, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. Thank you for the kind words regarding our amenities. We certainly strive to make every guest feel welcomed. We hope to have the opportunity to host you in the future with your visits to the Cleveland area. Continue to... More 

Jeffersonville, Ohio
Level Contributor
11 reviews
4 hotel reviews
Reviewed 5 weeks ago via mobile

We came to Cleveland for the CAVS game and wanted to stay here because it is walking distance to the stadium. I have three small children and this was their first CAVS game !!! We arrived at the hotel and had a wonderful valet experience, everyone was so kind and friendly. The check also went well. The kids wanted to... More 

Helpful?
Thank Bcolefagan
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Bcolefagan, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm happy you were able to take in a Cavs game while in town. They put on a great show for the fans. Thank you for the kind words regarding the staff taking care of your unique needs. We hope... More 

Loveland, Colorado
Level Contributor
160 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 5 weeks ago

My wife and I recently stayed at this hotel while visiting Cleveland for the Rock and Roll Hall of Fame and the Cleveland Art Museum, both excellent by the way. The hotel is in a good location right downtown by the Public Sq. An easy walk to the R&R Hall of Fame. Cab fare from the airport to the hotel... More 

Helpful?
Thank snowtrooperone
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello snowtrooperone, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm thrilled that you were able to enjoy some of the great amenities that Cleveland has to offer. We hope to have the opportunity to host you in the future with your visits to the Cleveland area. Continue to travel... More 

Merrimac, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2016

After staying two nights over the Columbus Day weekend we were half way home when we realized that we had left some jewelry in our room. A panic call to housekeeping was followed up with the pleasant news that all was safe. The items were immediately mailed and were safely back with us in 3 days! We're loyal Marriott customers... More 

Helpful?
Thank Dave O
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Dave O, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We know you have many choices available to you for travel. We are grateful to have the opportunity to host you. Thank you for the sharing the remarks regarding the staff taking care of your items left behind. We... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: $222 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Travelocity, Cancelon and Odigeo so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, 8 Nov 2016 | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, 30 Oct 2016 | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, 12 Oct 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, 7 Oct 2016 | Read review
“Higher up the better and facing North. I was on the 5th floor and sometimes heard street traffic outside.”
 of 5 bubbles Y2581TXtomd, 25 Sep 2016 | Read review
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