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Cleveland Marriott Downtown at Key Center

1,026 reviews
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Traveller (217)
Room & Suite (100)
Pool & Beach (7)
Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(143 reviews)
“corner room”(52 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,026)Write a Review
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Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distancethe concierge loungeconvention centervalet parkingbrowns stadiumhall of famelake eriepublic squarebreakfast buffetwarehouse districtself parkwould stay here againfootball stadium
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351 - 355 of 1,008 reviews
Reviewed 28 March 2015

Perhaps my 4th stay here. Marriott Key Center is my favorite property in Cleveland for many reasons. Consistently exceeds my expectations in comfort, cleanliness, convenience, service, food quality, location, and price. Desk staff are efficient and honor my advance requests consistently. Bar has great food...More

1  Thank Dharmabum1809
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Greetings from Cleveland, Thank you for taking the time to share your feedback and great comments regarding your visit with our hotel. We are thrilled that we were able to meet and exceed your expectations. Thank you for commenting about thedesk staff. We are working...More

Reviewed 27 March 2015

I stayed at the hotel for one night, due an event that I had to attend. The hotel is very beautiful & modern, with an Asian inspired designed lobby. When you first arrive, you have the option to use self parking or valet parking. I...More

1  Thank nfmom2
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Greetings from Cleveland, Thank you for taking the time to share your feedback and great comments regarding your visit with our hotel. We are thrilled that we were able to meet and exceed your expectations. Wishing you all the best with your future travels. Continue...More

Reviewed 26 March 2015

Right downtown Cleveland with beautiful views of the lake. The rooms are very updated and well appointed with all the amenities you would expect from Marriott. We had a higher floor overlooking the lake which was very relaxing and views were gorgeous. The hotel is...More

1  Thank usasteven
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Greetings from Cleveland, Thank you for taking the opportunity to share your feedback and great comments regarding your visit with our hotel. We are thrilled that we were able to meet and exceed your expectations. I agree that the views can pretty spectacular from the...More

Reviewed 25 March 2015

This Marriott is very conveniently located in the heart of downtown cleveland. You cannot beat it if you have a meeting at the Key building next door (which I did). I had room service twice, was fine - nothing special. Reception was good, people were...More

Thank Shane S
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Hello Bubba G., Thank you for sharing such generous comments regarding your recent stay with our hotel in Cleveland. It was a pleasure to host you and look forward your return. Please feel free to contact me if we can ever be of assistance with...More

Reviewed 24 March 2015

A late-booker, I made reservatons only a week before the St. Patrick's Day parade. I wrote in the comment box "86 y/o Irish grandmother loves the green terminal tower." They put us ina room on the 20th floor facing the TT that would become a...More

Thank Jennifer R
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 25 March 2015

Hello Jennifer, Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. Thank...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$119 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
US$119 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (217)
Room & Suite (100)
Pool & Beach (7)
Dining (3)
Hotel & Grounds (128)
Bathroom (18)
Business Centre & Event Rooms (10)
Questions & Answers
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Chandra S
11 January 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
25 November 2017|
AnswerShow all 6 answers
Response from enatural3 | Reviewed this property |
I didn't drive however, did not note any on-site parking. There was valet parking and noticed garage parking in the general area.
0
Votes
Annie B
20 July 2017|
AnswerShow all 2 answers
Response from HockeyMom365 | Reviewed this property |
We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
0
Votes
Room Tips
"Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
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"High floors are quieter. Concierge loungs is on 20th floor."
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"Get a room on a higher floor"
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"Get room facing the Lake!"
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