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Cleveland Airport Hotel

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Cleveland Airport Hotel
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208 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Fresno, California
Reviewed 2 October 2014

Room with double beds and not queens.. Old stains on the carpet, very uncomfortable pillows, clogged tub drain (along with mold), air conditioner controls (some of them) locked out from use... Outlets in walls too loose to hold prongs into them

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Helpful?
Thank Jayobrien415
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Jay O, I am so sorry that we did not meet your expectations. We will be starting renovations soon and we will be updating everything. I hope that the next time you are in the area you give us a try and we can provide a better stay for you.

Stockbridge, Georgia, United States
Reviewed 9 September 2014

We arrived for a family reunion and wedding. Had a wonderful stay. Nice, quiet and close to restaurants and events. It was the perfect place for all of our events. The hot breakfast was just your usual eggs, and sausage but adequate to get you by. The staff was very friendly and ready to help in any way.

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Helpful?
2Thank Sarah B
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Sarah B, Thank you for your comments. I am pleased that you had a great stay! I hope the next time you come to Cleveland you choose to stay with us again! Thanks again!!

Reviewed 22 August 2014

The hotel room was clean. Very close to airport. Only complaint is the shuttle service should be better explained at check in. I was told to call the desk when i needed a shuttle and it will be provided. However when I called in the morning I was told it comes every 30 min and I need to get the...

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Helpful?
3Thank Leo0819
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Leo0819, Thank you for your comments. I am so sorry that you had such dificulties with our staff and driver. I will be talking with them personally so this does not happen again. Again I am so sorry for these issues and hope that the next time you are in Cleveland you try us again.

Indianapolis, Indiana
Reviewed 20 August 2014

First let me say the service was good. Other than failing to great me as a platinum Member and offer me something for my continued loyalty, check in was perfect. The hotel is a bid dated. The treadmills in the gyms are more than a decade old. Although they had good machines for lifting weights, they aerobic machines need to...

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Helpful?
Thank Mark H
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Mark H, Thank you for your comments. I am sorry that you were not greated as a Platinum member, I will talk with the guest service agents to make sure this does not happen. We are planning on renovating our entire hotel. With this renovation we will be updating our fitness center. I am happy our location worked well...

Belleville, Illinois
Reviewed 15 August 2014

This was a decent hotel. It is an older property but they said they are getting ready to renovate soon. It shows its age but it seemed pretty clean. We were accidently booked for a smoking room and the hotel was completely sold out (as was everywhere in Cleveland). We were unable to stay in the smoking room because of...

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Helpful?
1Thank sunandfun31
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Sunandfun31, Thank you for your recent review. We are an older property but as you said it we will be starting our renovations soon! I am pleased to hear that Cydmarie was helpful and able to accomodate you. I will pass your comments along to her. I am glad you were able to enjoy our pool. We have one...

Montreal, Canada
Reviewed 11 August 2014

This must be one of the Holiday Inn's older properties. As usual for Holiday Inn, it has been kept in pretty good shape. The bed spread covers were a bit stained, and the sheets were older, but everything was clean. The bed and pillows were very comfortably. We did like the fact that there was a couch in the room,...

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Helpful?
Thank Brian O
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Brian O, Thank you for your review. I am glad to hear that you had a good stay. We are going to be renovated soon and we will be updating the rooms with microwaves/fridge combos. I hope we see you again soon!

Columbus, Ohio
Reviewed 10 August 2014

We booked this hotel room on Priceline, so were delighted when they honored our request and gave us a non-smoking room. The room was comfortably furnished, and we even had a sofa! The bathroom was clean and classy. We were encouraged to eat at "Nana's" the Italian restaurant attached to the hotel. We thought the prices, especially for breakfast, were...

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Helpful?
Thank manxbabe81
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Manxbabe81, Thank you for your recent review. I am glad to hear that you were pleased with your room. I will pass your comments about our restaurant prices to our F&B manager to review. Thank you again and we hope to see you soon!

Fremont, California
Reviewed 8 August 2014

I stayed with a friend for a symposium in Holiday Inn Cleveland Airport for last weekend (2 nights) in room 305, the room had a peculiar smell and was very humid/damp. Due to busy schedule and returning to rooms late night we did not bother to check for the rashes on my hand that appeared on 2nd day when I...

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Helpful?
3Thank Navkiran K
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear NavkiranK, I am so sorry that you had such a bad stay with us. Unfortunatly bed bugs are a part of the hospitality and airline industry. Bed bugs are so easily transfered since they can live without food for over a month that it does not mater how clean you are. Since they can spread so easiely we have...

Pittsburgh, Pennsylvania
Reviewed 21 July 2014

Just recently moved and decided to do a weekend getaway. This facility has not been updated in a very long time. The staff was very friendly and accomodating. However, the walls are yellow wallpaper with dark green carpet. Looks like it is right out of the 70's. I can handle that but our room windows were frosted so to speak....

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Helpful?
Thank ChuchS
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear ChurchS, I am so sorry that you did not have a relaxing and enjoyable weekend getaway. We are an older property and are awaiting renovations. Our ownership is going to be doing renovations starting this year. I hope that you give us a try after our renovations so we can show you a great time!

Gainesville, Georgia
Reviewed 21 July 2014

The front desk staff was excellent! Very friendly...I felt awful to have to complain to her. The room was very neat, but there were spots on the linen.It did not look clean. I am sure the linen was laundered, but perhaps the spots did not come out in the wash. There were a few other issues, I will just say...

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Helpful?
Thank toastma
Karen K, Front Office Manager at Cleveland Airport Hotel, responded to this review

Dear Toastma, I apologize for the discomfort of your recent stay with us. I have passed your comments along to both my maintenance and housekeeping departments. Our manangement company has just ordered new linens for the guest rooms. I hope that you give us another try next time you are in Cleveland.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Cleveland Airport Hotel with newly renovated all of it's 147 sleeping rooms! We are excited that the hotel will soon to be the Four Points by Sheraton Cleveland Airport, coming fall 2016. Please note during this transition the hotel is renovating all public areas. The amenities that are currently unavailable include the Restaurant, Pool & Fitness Center. Upon arrival our front desk staff is happy to provide alternative options. We look forward to having you as one of our firsts guests! ... more   less 

Additional Information about Cleveland Airport Hotel

Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Holiday Inn)
Region: United States > Ohio > Cleveland
Price Range: $105 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cleveland Airport Hotel 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Cleveland Airport Hotel Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Airport Hotel staff and other travellers.
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Questions? Get answers from Cleveland Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor was conmpleted”
 of 5 bubbles Victor1Travelin1, 28 Sep 2016 | Read review
“Choose a different hotel”
 of 5 bubbles 455CraigY, 18 Aug 2016 | Read review
“rooms on top floors definitely better”
 of 5 bubbles BLRvisit, 18 Aug 2015 | Read review
“Don't go here.”
 of 5 bubbles 155meganr, 30 Jul 2015 | Read review
“Main parking lot is at the back of the hotel, away from the main lobby and entrance.”
 of 5 bubbles TimothyA569, 10 Jul 2015 | Read review
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