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The Ritz-Carlton, Cleveland

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624 Reviews from our TripAdvisor Community

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Showing 617: English reviews
England
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

This is the second time that I have stayed at the Ritz-Carlton Cleveland. The hotel was completely booked for this stay, and it may have led to my slight disappointment. The walls were a bit thinner than I would have liked-I could her the person in the next room coughing all night and day. The room was not its usual... More 

Helpful?
Thank AmericanBroadAbroad
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear AmericanBroadAbroad, Thank you so much for sharing your experience with us. We are very sorry to hear that your stay with us recently did not meet your expectations and our previous standards. Please know that our Ladies and Gentlemen make guest service their top priority and they strive, every day, to provide that quality customer service -- even as... More 

PSPman222
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

Highly recommend club access for free food and drinks almost all day. Connected to casino. I think there are closer hotels to the casino entrance but this is all indoors through a small indoor mall. I would not stay anywhere else in Cleveland. Some construction around the hotel but no issues. Great large rooms with nice mini bar. Thanks ritz!

Helpful?
Thank PSPman222
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear PSPman222, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Warm Regards, Yael More 

Delray Beach, Florida
1 review
Reviewed 4 weeks ago

Lack of quality and personalization. Rooms and hotels need serious upgrading. Went for pleasure and although a good location would pick a different hotel near by for our next trip. Wouldn't recommend this Ritz.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Gary E
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Gary, We are so very sorry to hear that you had a poor experience with us and I would like to take this opportunity to apologize on behalf of all our Ladies and Gentlemen at the hotel. Regrettably, we did not meet your expectations of quality and personalized service, nor did we live up to the high standards of... More 

Los Angeles, California
1 review
Reviewed 4 weeks ago via mobile

I recently stayed at this property for business. My wife came along on this trip because she is a huge Cavaliers fan. I could not believe my eyes when I saw guests in the restaurant in flip flops and t-shirts. Most properties demand a strict dress code. I felt like I was staying in a casino hotel. There were weird... More 

Helpful?
Thank SanAngelos
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear SanAngelos, Thank you for bringing your recent experience to my attention. I appreciate your loyalty to our brand and was disappointed to learn that we did not meet your expectations. I have met with our leadership team to review your concerns to ensure that attire guidelines are adhered to, that we are staffed properly and to ensure that we... More 

Rocky River, Ohio
Level Contributor
4 reviews
Reviewed 4 weeks ago

The service was stellar, The room was excellent, towels were soft and absorbent. The Hotel is close to everything downtown and we loved that it was attached to the Casino. I loved every thing about my stay at the Ritz and would highly recommend this hotel.

Helpful?
Thank realtorgirl2015
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear realtorgirl2015, Thank you so much for your kind words, we are glad to hear that our Ladies and Gentlemen were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm Regards, Yael More 

Cleveland
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

Rooms are clean. Decore not over done. Simple. room service menu limited but choices are nice. No pool fyi. Staff professional and helpful. Complimentary coffee in lobby in am . Quiet. Good night sleep for sure. Mini bar in room as expected is expensive but has the usual stuff grey goose vodka. Etc. Not a cheap visit. But always nice

Helpful?
Thank Cheryl P
Phelps
2 reviews
Reviewed 4 weeks ago

Hotel is conveniently located. It's adjacent to The Galleria fro shopping and Progressive Stadium is a very easy walk. A short drive can get you to The Rock and Roll Hall of Fame, the stadium to watch the Browns play, or an interesting science museum. The hotel has excellent service from street to the lobby desk, to the rooms and... More 

Helpful?
Thank jeanninedutcher
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear jeanninedutcher, Thank you so much for sharing your positive experience. We are so pleased to hear you had a memorable stay with us and that you were able to enjoy all that Cleveland has to offer! We are looking forward to welcoming you back to the hotel soon! Warm Regards, Yael More 

Kingsport, Tennessee
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 weeks ago

I booked two nights at the Ritz-Carlton Cleveland due to its convenience while on business in the downtown area. I was delighted with the courteous and ever helpful staff and the gorgeous room with plenty of space to spare. The marble bath was inviting and comforting and I always enjoy the bathroom amenities which are a notch above most downtown... More 

Helpful?
Thank 55135Traveler
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 55135Traveler, Thank you so much for your kind words, we are glad to hear that our Ladies and Gentlemen were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back for your next Cleveland stay. Warm Regards, Yael More 

Thornhill, Canada
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 October 2016

The people make the Ritz Carlton special. From valet to registration to servers to the concierge to housekeeping to the customer service manager, Debi Howard, who was especially patient and generous when we made our reservations....everyone made us feel special. The hotel is currently under some construction, but that did not impact us in any negative way....if anything, the staff... More 

Helpful?
Thank Howard B
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Howard, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay. Our Ladies and Gentlemen are very proud of the personalized and memorable service for which we strive for and I will make sure to share your kind words with them. We look forward to... More 

Fort Myers, Florida
Level Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 October 2016

With some renovations this hotel would be spectacular. True to the Ritz Carlton name, the staff made whatever accommodations that were needed. It was "our pleasure" all the way. The best part was the location as it was close to all of the amenities one would want when visiting Cleveland.

Helpful?
Thank Benzboy06
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Benzboy06, Thank you so much for your kind words, we are glad to hear that our Ladies and Gentlemen were able to help you enjoy all that Cleveland has to offer! We look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Warm Regards, Yael More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Region: United States > Ohio > Cleveland
Price Range: $494 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
16 questions
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Trenton, Michigan
Ransomville
10 months ago

See all questions (16)

Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, 9 Sep 2016 | Read review
“We also asked for early check-in and late check-out and were accommodated.”
 of 5 bubbles JamesMaxx, 20 Aug 2016 | Read review
“We have a room with a river view.”
 of 5 bubbles maepetrson, 23 Jul 2016 | Read review
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