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The Westin Cleveland Downtown

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862 Reviews from our TripAdvisor Community

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Showing 855: English reviews
Baltimore, Maryland
1 review
Reviewed 2 days ago NEW

My husband and I had our wedding reception at The Westin Cleveland Downtown a few weeks ago and it was phenomenal! The hotel is beautiful and the staff is amazing (from valet to check-in)! All our of guests stayed in the hotel and everyone had wonderful things to say about the rooms- modern, clean, and the beds are EXTREMELY comfortable.... More 

Helpful?
Thank amyemanzo
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW via mobile

Really enjoyed my stay at the Westin. My view was simply the best!!! Great location, city and lake views, customer service is outstanding, onsite Starbucks and a great restaurant as well. I hope they work on making their rooms a little more modern but with all the great things going on, who is really paying attention!

Helpful?
Thank Yamiuris G
White Plains
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW

This was a last minute business trip, booked in the morning and checking in 5 hours later - so, I was a little stressed. That ended immediately when I walked in the front door. The staff was absolutely fantastic. Michael, at the door, helped me avoid the one guy on the street asking people for money. He truly took care... More 

Helpful?
Thank Caryn P
Maui
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

My husband and I are in Cleveland for 2 Weeks for medical at the Cleveland Clinic. The Westin Downtown was a true blessing for this visit. We were happy that we stayed Downtown away from the Hospital environment. When he was in the hospital, it was about a 10 minute ride to spend time with him. All the staff to... More 

Helpful?
Thank Tricia M
Diamond Bar, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

Convenient downtown location walking distance to local shopping and restaurants. Room was modern and clean with a nice view. Check-in desk is a little small but doesn't matter because they don't get very busy. Onsite Urban Farmer is a favorite breakfast spot!

Helpful?
Thank Sam L
Staten Island, New York, USA
Level Contributor
170 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 days ago NEW via mobile

Excellent location and as usual from Westin hotels great customer service. Although the rooms are not the most modern everything needed is provided. We had access the the lounge on 22nd floor which was a nice plus. Amy was a great host at the lounge and truly cared about our comfort. It is employees like Amy that keep me coming... More 

Helpful?
Thank JOHN M
Chagrin Falls, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Had a really nice overnight stay..Check in took a minute with very cordial and efficient front desk staff. Room was clean and comfortable with Starbucks coffee and tea in the room..Also a full Starbucks store off the lobby.Great location.. Only complaint was parking ..very high..I think $30..but was able to self park in a garage attached to the building for... More 

Helpful?
Thank Debora S
1 review
Reviewed 1 week ago via mobile

Great place to stay and the very helpful Patrick Boone was a big part of that. The rooms were spotless and the room service was delightful. Great sleep due to superb bedding! Loved the location and the lakeside view was amazing!

Helpful?
Thank Peggy W
Dayton, Ohio
Level Contributor
4 reviews
Reviewed 1 week ago

We stayed here for a football game, got in early Sunday, and although we requested early check-in we weren't able to check-in until after the game due to a sell-out the previous night. We were however able to hang out in the lobby prior to leaving for the stadium and they held our bags. ***I am 99.9% sure one of... More 

Helpful?
Thank Heather C
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Heather C, So happy to read that you had such a wonderful time staying with us and that you will definitely stay with us again. We look forward to your next trip to Cleveland! Safe travels. Be well, Bob Megazzini General Manager More 

Detroit, Michigan
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

The staff at this property really went the extra mile to provide excellent service. They did an outstanding job..all of the food served at this property was realy great too. If your on the road a lot , you know how Hotel life can be....these guys did it like it should be...of course the room was very nice and fresh... More 

Helpful?
Thank Bruce F
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Bruce F, Thank you for staying with us and for recognizing our team and their efforts in making your stay an outstanding experience. We look forward to your next visit. Be well, Bob Megazzini General Manager More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: $211 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
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6 months ago
Chicago, Illinois
Grayson, Kentucky
6 months ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were happy with our City View room. The lights are beautiful. There are lake views available.”
 of 5 bubbles 508triciam, 30 Nov 2016 | Read review
“rooms facing the lake have a great view”
 of 5 bubbles GMIbillhphillips, 10 Nov 2016 | Read review
“Downtown & Lake view rooms are very nice.”
 of 5 bubbles jennifersX1519IE, 1 Nov 2016 | Read review
“great location and great service”
 of 5 bubbles kceener, 30 Oct 2016 | Read review
“great view 20th floor”
 of 5 bubbles brick32657, 27 Oct 2016 | Read review
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