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The Westin Cleveland Downtown

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The Westin Cleveland Downtown
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898 Reviews from our TripAdvisor Community

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Showing 891: English reviews
Bowie, Maryland
Reviewed 4 January 2017

I stay at this hotel on a regular basis and it is very consistent. The rooms are spacious, the beds are comfortable, the linens good. The bathroom showers are beautiful - done in a blue/white patterned tile (no tub) and have great water pressure. It is quiet - you don't hear anything in the hallways and the staff is always...

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Helpful?
1Thank Susan C
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Susan C, We are so happy that you are a "regular" at our property. It's great to hear that you are continuing to enjoy your time with us as we enjoy being your host. Be well, Bob Megazzini General Manager

Tulare, California
Reviewed 2 January 2017

After a long drive, and staying at a hotel with a science experiment growing under the bathmat on the previous evening, this hotel was a breath of fresh air!!! We had a little difficulty with traffic, as we rolled in near the end of an Indian's game on July 4th, but found it quickly, and without incident. The staff was...

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Helpful?
1Thank Honest J
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Honest J, Thank you for sharing your comments! I'm so glad that you and your family had a safe trip to our property and were able to enjoy the "glow" of the evening! We hope you are able to visit with us again. Be well, Bob Megazzini General Manager

Vienna, Ohio
Reviewed 2 January 2017

We usually stay at Aloft, but it was booked and they suggested this location. It was really a nice hotel. The bed was very comfortable. The room was spacious. Staff were all very friendly. Late check out is available until 3pm on weekends which is really nice. We ate Breakfast at the Urban Farmer and everything was very tasty. We...

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Helpful?
1Thank DoctorMT
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear DoctorMT, We are looking forward to being your "go to" hotel! Be well, Bob Megazzini General Manager

CHESTERFIELD
Reviewed 1 January 2017 via mobile

The room was nicely appointed - modern look. However, the pillows were horrible. The four of each woke up every day with neck /shoulder pain. Mattress way too soft...feel towards middle. Parking was not cheap..$30 a day and to tip each in and out? No option to self park at hotel. Across the street the Drury plaza we found out...

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Helpful?
2Thank Michele D
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Michele D, We appreciate your comments and hope that you will come to stay with us again soon. Be well, Bob Megazzini General Manager

Toronto, Canada
Reviewed 31 December 2016

Stayed here for a weekend in October and absolutely enjoyed the hotel and the staff! The rooms are extremely comfortable and the property well cared for. The restaurant attached to the lobby has great food and an exceptional brunch offering! The hotel is close in proximity to Progressive Field, Quicken Loans Arena, the Rock and Roll hall of fame, Science...

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Helpful?
1Thank craigrcorbett
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear craigrcorbett, We greatly appreciate you staying with us and sharing your comments. I do hope you are able to come to stay with us again soon. Be well, Bob Megazzini General Manager

New York City, New York
Reviewed 30 December 2016 via mobile

Though I grew up in Cleveland, my parents' "repurposing" of my old room has given me unexpected opportunities to explore the city's hotels. This one's a keeper! Check-in staff were very friendly and efficient. Valet service polite and very quick. They sort of read our mind about things we left in the car but actually were going to need and...

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Helpful?
Thank Evan F
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Evan F, So glad we were able to accommodate you while your parents repurposed your old room - evidently there was a "purpose" for the repurposing... it led you to stay with us! Looking forward to your next visit. Be well, Bob Megazzini General Manager

Los Angeles
Reviewed 28 December 2016

Cleveland is likely not a place you would consider visiting except on business, family, or for medical reasons. The city is almost devoid of attractions and in the winter it is cold and we were there in time for a blizzard (something about the "lake effect" - did not matter - it was cold!). We arrived late at night and...

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Helpful?
Thank DrMitch
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear DrMitch, We are very grateful that you found your way to our property! As you mentioned our location is wonderful because we are so close to everything. I am hopeful that you come back in the summer so you can you thoroughly enjoy a lot more of the city and our hotel! Be well, Bob Megazzini General Manager

Alpharetta, Georgia
Reviewed 16 December 2016

My daughter and I recently traveled to Cleveland for a girls weekend and stayed at the Westin. We really enjoyed the hotel. The staff is amazingly friendly and helpful. Everyone we came into contact with offered a smile and a friendly word. The breakfast at the executive lounge was good, and the views were really great. It was a good...

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Helpful?
Thank KShawnT
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear KShawnT, So glad that you had such great fun on your girls weekend! We hope you will be able to come to stay with us again soon. Be well, Bob Megazzini General Manager

Peninsula, Ohio
Reviewed 15 December 2016

I recently traveled north to Cleveland for a girls trip with my friends. We absolutely loved the hotel and the staff made it so much better. Rachel Van assisted us in getting the reservations and she was a great help. Cindy at the front desk was also very helpful, along with Kathy at the Club Room who was also very...

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Helpful?
Thank kscott7061
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear kscott7061, We are so glad that you and your friends had such a wonderful time with us and that our team made it even more special! We look forward to your next stay. Be well, Bob Megazzini General Manager

Reviewed 15 December 2016 via mobile

The Westin Downtown Cleveland hotel is a fabulous place to stay for business travelers. The rooms are large, new and very clean. The staff is always pleasant and helpful. Really like this Westin. There is a Westin Club on the 22nd Florida with stunning lake views. Great experience.

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Helpful?
Thank Sroaden
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Sroaden, Thank you so much for your recommnedation! We are so grateful that you took the time to share your experience and that you had such a wonderful time. We look forward to your next stay. Be well, Bob Megazzini General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: $200 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
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8 months ago
Chicago, Illinois
Grayson, Kentucky
9 months ago
Grayson, Kentucky

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were asked at check in if we preferred a city view or lake view. We chose lake view.”
 of 5 bubbles heatherf758, 13 Feb 2017 | Read review
“Penthouse suite”
 of 5 bubbles grichards2016, 9 Feb 2017 | Read review
“request a lake-view room! Lake Erie is beautiful.”
 of 5 bubbles ohioan1, 7 Feb 2017 | Read review
“Lake view above 18th floor”
 of 5 bubbles fyiforburns, 5 Feb 2017 | Read review
“They are all good.”
 of 5 bubbles Billyc1959, 1 Feb 2017 | Read review
5 of 5