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Holiday Inn Express & Suites Columbus-Polaris Parkway

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#41 of 142 Hotels in Columbus
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Holiday Inn Express & Suites Columbus-Polaris Parkway
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287 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Columbus-Polaris Parkway
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Showing 286: English reviews
Snowshoe, West Virginia
Reviewed 15 November 2015 via mobile

Newer hotel. The rooms are very clean. Staff was very friendly and provided a fast check in. Nice Place to stay would defiantly stay here again. Breakfast was fresh and a large verity. Only room for improvement would be the pool area it is very old and could use renovation.

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Helpful?
Thank Fireracer13
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear fireracer13, Thank you for taking the time to submit a review. I am happy to see you enjoyed your stay with us. I will review your comments with my management team regarding the pool area to see if any improvements should be made. We can't wait to welcome you back again soon. Sincerely, Mykel McClelland General Manager

Reviewed 2 November 2015

This was our second stay here. Last October we stayed here for our anniversary. Had a great stay, except for the fire alarms, and fire trucks waking us up in the morning. Decided to give this hotel another try this year. What a disappointment. We had water dripping from the ceiling above our tub. Manager did discount our room for...

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Helpful?
1Thank Ben S
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Ben S, I am sorry for the inconveniences you experienced during your stay. We have a comprehensive preventative maintenance program that I personally monitor. Our maintenance staff does their best to ensure that all aspects of a guest room are in good working order and up to our standards. We will reevaluate our program to make sure we are...

Columbus, Ohio
Reviewed 31 October 2015 via mobile

There are four of us in our party and we arrived separately in two groups. Our check in experience and initial views of the hotel were completely opposite. Let's go with the positive first. One adult arrived directly from the hotel and checked in alone around 8pm. She got the key and went to the room. There were a couple...

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Helpful?
3Thank Sandra Y
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Sandra Y, I firstly want to think you for taking the time to submit a review. I agree with the title of your review 100%. Customer service makes or breaks any hotel. I can't apologize enough for poor service you receive. I have shared all of your comments with my management team here and can assure you we will...

Cortland, Ohio
Reviewed 15 October 2015

For the time I was there in the hotel the staff was very professional and courteous. The bed was comfortable. I only wish I could have been able to close the blinds because with the lights shining into my window it was hard to fall asleep at first.I like a more dark room.

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Helpful?
Thank vfoder
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear vfoder, I am so happy to see our team offered a great experience. I do want to apologize for the inconvenience with our shades. All of our rooms are equipped with blackout shades. I will share your comments with my team and see what we can do to make it easier for our guests to find the blackouts. We...

Reviewed 8 October 2015

I stayed at this motel when I had my eye surgery rooms very spacious and clean staff is friendly and go out of their way to make sure you are comfortable at all levels. Had small kitchen comfortable beds and I got a discount for going to the lasix vision center like I said had to go up there 2...

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Helpful?
Thank Donna A
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Donna A, Firstly thank you for being an IHG rewards member. I am so happy we could make you a little bit more comfortable during your eye surgery. I am also glad to see you were able to comeback and enjoy some leisure tie with your sister. See you soon! Sincerely, Mykel McClelland General Manager

Newnan, Georgia
Reviewed 8 October 2015

I absolutely cannot say enough about how wonderful my stay was at this hotel. My room was beautiful and extra clean ( which was done each day ) . Our daily breakfast was fantastic !!! The water park / pool / hot tub area was Awesome !!! And most of all the staff was the Best !!! The whole hotel...

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Helpful?
Thank MaryWebb2015
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear MaryWebb2015, We couldn't be happier that you couldn't be happier! Thank you for taking the time to submit such sparkling feedback. We cannot wait to welcome you back! Sincerely, Mykel McClelland General Manager

Washington, Indiana
Reviewed 6 October 2015 via mobile

Kind of a second choice at the time but glad we stopped. Employees were very kind and courteous. Breakfast was a great start for the morning and drinks and finger foods at early evening one of our night stays! Not sure this is regular but it was sure nice after a long day.

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Helpful?
Thank Dale F
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Dale F, Although I wish we were your first choice I'm happy to see you enjoyed your stay. We in fact have a managers reception every Wednesday from 6pm-8pm in our great room. I hope next time we will be your first choice. Sincerely. Mykel McClelland General Manager

Reviewed 3 October 2015 via mobile

My husband and I are traveling to Florida and picked this hotel based on the high reviews. From the friendly front desk check in at 10:30 PM to the delicious breakfast this morning we totally agree with a rating of 10 out of 10. Don't miss the yummy cinnamon rolls at breakfast!

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Helpful?
Thank Patricia S
Mykel M, Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Patrica S., Thank you for taking the time to submit such glowing comments. I'm happy we could provide clean and comfortable accommodations during your trip to Florida. Have safe travels and enjoy the weather. Sincerely, Mykel McClelland General Manager

Akron, Ohio
Reviewed 29 September 2015

Employers at the desk were happy to assist. They have ideas to make your stay more cozy like MIDNIGHT PANCAKES! The rooms were really, really clean. Breakfast is delightful. There is fruit available late at night, too.

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Helpful?
Thank April B
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear April B, We are in the hospitality business and we love helping our guests! Thanks for the great review and we an't wait to have you back! Sincerely, Mykel McClelland General Manager

Wauseon, OH
Reviewed 27 September 2015 via mobile

Stayed here for one night after attending Ohio State football game. Location was great - lots of restaurants close by and convenient to main highways. Check in was quick and staff were friendly. Room was huge!!! Almost too big. Comfy bed, large TV, and nice bathroom. Hotel was very clean! Definitely would stay again.

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Helpful?
Thank potterjessica
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear potterjessica, I am so happy to see you had such a wonderful experience. I will share your comments with my team here and tell them to keep up the good work. We hope to see you soon! Sincerely, Mykel McClelland General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities

Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Pl, Columbus, OH 43240-4030
Region: United States > Ohio > Columbus
Price Range: $183 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and other travellers.
12 questions
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Versailles, Ohio
over a year ago
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Columbus-Polaris Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a top floor corner room so you have fewer neighbours.”
 of 5 bubbles scrufgrove, 30 Dec 2016 | Read review
“We had a 3rd floor room which faced the front and it was quiet and sunny for late November days.”
 of 5 bubbles gerrywg2016, 18 Dec 2016 | Read review
“rooms on the higher floors are a longer wait for the elevator!”
 of 5 bubbles funlovin_11, 16 Oct 2016 | Read review
“get breakfast elsewhere”
 of 5 bubbles sdr74, 21 Aug 2016 | Read review
“Sixth floor was fine, elevator was fast.”
 of 5 bubbles Sanitarian2, 12 Jun 2016 | Read review
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