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This is what you would expect from a hotel in this chain. The room was spacious and well laid out (see photos). The staff was very friendly. However, the hotel has a very small workout room with just two machines and free weights. The elliptical...More
This is my third time staying at this property in the last few years, and while I love the location and the staff has always been great, the building itself is in serious need of repairs. It was raining while we were there (not all...More
Christy the manager was ultimately very unprofessional and rude.
I called the front desk to indicate that the tub was filthy. She was willing to have house keeping come over immediately. I indicated that I wasn’t prepared to have them over then but later would...More
Response from Kristie M, General Manager at TownePlace Suites Columbus WorthingtonResponded 21 January 2018
I apologize if you felt I was rude and unprofessional. I was only trying to investigate what had happened with the incident a few days prior to your arrival. Please understand that my front desk associate felt threatened and was very upset as well....More
We stayed in a 2 bedroom suite, which was nice but definitely not spacious. The bathroom has two doors (one for the tub and toilet area and one for the sink area), but the tub area was so small that the door didn't open all...More
Response from Kristie M, General Manager at TownePlace Suites Columbus WorthingtonResponded 20 October 2017
Thank you so much for your feedback. We are working to fix the concerns you had during your stay. I hope you will come back next time you are in the area.
Folks you can do a lot better with your money. We arrived on Friday evening for 2 nights and did not receive any maid service at all. We complained but all he said did was say yep they did it again. I asked him why...More
Thank craig b
Management response:Responded 28 September 2017
I apologize for the issues you had at our hotel. Thank you for your feedback.