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Candlewood Suites Polaris

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Candlewood Suites Polaris
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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Medina, Ohio
Level Contributor
185 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 1 week ago

For $148 you would expect "some" luxuries. Compared to the many other suites and upscale hotels we've stayed, this one is just so blah. Just because you have a dvd player in the room doesn't make up for the lack of cable tv stations. There are no ice machines, no complimentary breakfast. Also, you're afraid to use anything in the... More 

Helpful?
Thank Metoer1962
Uniontown, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I try to book these suite type places when I can. It is nice to be away from home and have the luxury of a kitchenette. I was so disappointed with this location. I travel for work so WIFI is essential. I could not get more than 3-4 minutes of WIFI. I finally used my phone as a hot spot.... More 

Helpful?
Thank jspargo
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for choosing to stay with us and for completing a review of your stay. We apologize that the stay was not up to our standards. Our handicapped rooms feature a sink that is not part of a vanity that is connected to the wall. I apologize that the sink came detached from the wall during your stay. Our... More 

1 review
Reviewed 31 October 2016

I had a wonderful stay, the staff was friendly and courteous. The room was clean and nicely maintained. Pool and exercise room are great! I would definitely stay again. If you stay make sure to say Hi to Richard, he has a winning personality and contagious smile!!

Helpful?
Thank Heather H
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for choosing to stay with us and for taking the time to complete a review. We greatly appreciate hearing your feedback. Our Executive Housekeeper, Richard, does a great job for us at the hotel and we appreciate seeing his personality and hard work being recognized by our guests. I have shared your comments with him as well. Thank... More 

Level Contributor
9 reviews
9 hotel reviews
Reviewed 30 October 2016 via mobile

Our stay was okay. The pool/ jacuzzi was the best part of our stay. The location is another plus, you are located right by a variety of stores, restaurants (located right behind Quaker Steak and Lube) and mall. If you like to shop stay here.

Helpful?
Thank traveler5797
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us and for completing a review. We greatly appreciate hearing all feedback from our guests so that we can focus on to enhance all guests experiences. We are glad to hear that you enjoyed the indoor hot tub and pool. Our location does offer a good number of restaurants within walking distance and... More 

Medina, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016 via mobile

This was our 2nd stay here & it was great! The room is clean, spacious & comfortable. The staff is always pleasant & helpful. It is a great location- close to many restaurants & shopping. We will definitely make this our "go to " hotel when we visit our son.

Helpful?
Thank Reese0924
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for returning to our hotel. We greatly appreciate your feedback and are glad that you had a great experience with us. We look forward to your next stay soon! Sincerely, Jody Mayer General Manager More 

West Palm Beach, Florida
Level Contributor
4 reviews
Reviewed 26 September 2016

This hotel makes you feel at home the cleanliness is superb the staff is excellent, from Maintenance to the front desk and housekeeping make it pleasant enough you don't want to leave. Jody the GM has an excellent staff in Mashanna to Paul and Richard and the Maintenance man with the dreds I can not remember his name went above... More 

Helpful?
Thank lainedunsmoor
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your stay. It is nice to see our staff recognized for their hard work and appreciate your comments. We are sorry that you were not able to stay longer as well. I will share your comments with all of the staff and especially those that you mentioned in the... More 

Battle Creek, Michigan
2 reviews
Reviewed 25 September 2016

We've stayed at this hotel 3 times. Always clean and front desk staff always pleasantly greets you as you go in and out. Didn't think to catch any employee names, but had a pleasant conversation with one of them one night as we came back from dinner. She suggested some places and we always appreciate tips from the locals. Forgot... More 

Helpful?
Thank tawshaw2016
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your stay. We greatly appreciate all feedback. I am sorry that the ice maker did not work in your guest room. Our maintenance team has taken care of that issue and we are thankful that you have let us know. Thank you and we hope to see you a... More 

Clarksville, Tennessee
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 September 2016 via mobile

Came in town for a funeral and ran around most of the day really didnt have time to check everything upon checking in. We usually stay at this location because of the pool and mall. We checked in and had minor problems called down to the front desk and Paul came up helped us move and fixed the issue immediately.... More 

Helpful?
Thank njonesckvex
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to submit a review regarding your stay. We are so glad that Paul was able to find your ring and watch and that we were able to get them back to you. We too aren't happy Paul is a Gators fan here in Buckeye country and are glad that you were able to overlook... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 September 2016 via mobile

This is the first time I stayed at the Candlewood Suites. The only bad thing about my stay was the short duration. Loved every part of the stay. Everything is self service in this hotel which was explained to me right at the beginning. Special thanks to Michael and the tall lady at the reception. Apologies for forgetting her name.... More 

Helpful?
Thank Abhishek P
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

It is great to hear that you enjoyed everything about your stay. Our staff tries to do all that it can to ensure all guests feel the same way as you, and it is great to hear the great feedback. I will pass along to Michael and Machanna your acknowledgement. Hopefully, we will see you again the next time you... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2016 via mobile

We came to this hotel in Columbus mainly for the location near Polaris on I-71. This is the first time we have stayed at a Candlewood. The hotel clerk in check in was very accomodating and friendly. He put us in a room close to the pool and outside entrance for our little dog. The room was nice and clean.... More 

Helpful?
Thank Steve G
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to complete a review of your recent stay. We greatly appreciate hearing the wonderful comments. Having a place for your pet and the added amenities of the full sized appliances in the kitchen is a great benefit that many of our guests appreciate and we are glad that you were able to enjoy them... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply). ... more   less 

Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Dr, Columbus, OH 43240-2026
Region: United States > Ohio > Columbus
Price Range: $131 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Polaris 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio
Hotel Style:
#29 Family Hotel in Columbus
#42 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Polaris staff and other travellers.
4 questions
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Questions? Get answers from Candlewood Suites Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor”
 of 5 bubbles Metoer1962, 28 Nov 2016 | Read review
“Nice suite with kitchenette if vacationing on a budget can cook in to save money!”
 of 5 bubbles heatherhW8847YB, 30 Oct 2016 | Read review
“Good hotel”
 of 5 bubbles 106surenb, 22 Aug 2016 | Read review
“Ask if there is a smoke free floor.”
 of 5 bubbles tarasT3342NK, 22 Jul 2016 | Read review
“Do not stay at this hotel.”
 of 5 bubbles unhappydiane2016, 27 May 2016 | Read review
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