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Candlewood Suites Polaris

170 reviews
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Traveller (22)
Room & Suite (118)
Pool & Beach (7)
Overview
  • Excellent46%
  • Very good23%
  • Average17%
  • Poor10%
  • Terrible4%
Travellers talk about
“mini store”(2 reviews)
“front desk”(35 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
2.5 Star Hotel
All hotel details
Offers from Candlewood Suites Polaris
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (170)Write a Review
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Traveller rating
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LanguageEnglish
73
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18
8
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All reviewskitchen suppliesmini storefront deskquaker steak and lubeice makerpool area was cleanfluffy towelsroom was cleandesk personthe columbus zooan upgraderestaurants and shoppingcolumbus areawe've stayedhome away from homedefinitely stay here againcomplimentary breakfast
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31 - 35 of 168 reviews
Reviewed 3 August 2016 via mobile

Hair in bathroom floor and pieces of toilet paper. Switch plates were all filthy. Our first and last time staying at this location. We were in a smoke free room, however it smelled of smoke. The kitchen area had dirty utensils and there were crumbs...More

Thank Kelly H
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 13 August 2016

I am sorry to hear that your stay was not to our normal standards. I have shared your review with all of our staff to ensure that no other guest has the same experience that you encountered. We greatly appreciate hearing about this so that...More

Reviewed 26 July 2016

I love that they have all kinds of things that they will lend out. Movies, etc. They have a grill and gazebo for guest to use. Full kitchenette. Pool and hottub. Wish we had found this place earlier in our trip. Would have enjoyed a...More

1  Thank jfhspc
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 27 July 2016

Thank you for your recent stay with us and for taking the time to complete a review. We greatly appreciate hearing all feedback from our guests. It sounds like you were able to hit all of the great things that Candlewood Suites have to offer....More

Reviewed 26 July 2016 via mobile

Candlewood Suites, Polaris Parkway, is a great location, with a nice variety of restaurants and shopping within walking distance. The rooms are spacious, clean, well stocked with kitchen supplies for cooking. The staff is very friendly and accommodating.More

1  Thank Pat E
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 27 July 2016

Thank you for choosing to stay with the Candlewood Suites Polaris. We are glad to hear that you enjoyed your stay and all the amenities we offer. We are reserving for next year's Goodguys Show now and have seen reservations for quite a few rooms...More

Reviewed 24 July 2016

Want to thank Candlewood Suites and Paul for a great stay earlier this month. Wife and I visited for a wedding and truly enjoyed our stay. We had a couple of minor issues and Paul was fantastic in rectifying everything immediately. Highly recommend staying at...More

1  Thank William E
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 25 July 2016

Thank you for your recent stay and for the feedback on your experience. We love to hear that Paul was able to take care of the minor issues and that he handled it so well. Hopefully, we will see you again on your next visit...More

Reviewed 22 July 2016

Customer Service -We stayed here for two reasons, we have a pet and we were traveling and needed good internet access to work from the hotel room. We were never notified until after we checked in that they were testing the fire system. They handed...More

2  Thank tara s
Response from Jody M, General Manager at Candlewood Suites PolarisResponded 25 July 2016

Thank you for your recent stay with us and I apologize for our fire alarm testing. We tried to inform all guests that testing would be occurring on Thursday July 21st. Due to some delays on Thursday they were not able to complete all of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$98 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Columbus
#42 Business Hotel in Columbus
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$98 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Columbus
#42 Business Hotel in Columbus
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (22)
Room & Suite (118)
Pool & Beach (7)
Amenities (17)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Kim M
3 June 2017|
AnswerShow all 2 answers
Response from jacketsman | Property representative |
The Candlewood Suites Polaris charges a $15 fee for the 1st night then $10 per night after, not to exceed $145 per stay for pets. This is not a per pet fee.
1
Vote
Makayla S
8 September 2015|
Answer
Response from Jody M | Property representative |
The State of Ohio law for the age of an individual renting a room is 21.
0
Votes
Victoria S
5 August 2015|
Answer
Response from Jody M | Property representative |
You should not have any issues with ice machines not working in your freezer in the room. Most of the time guests do not turn on the ice makers to have them begin to make ice as we clean out the freezer after each guest... More
0
Votes
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12
Room Tips
"View the hotel like a short term apartment, grocery stores near by"
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"Make sure you don't get a queen size bed if there are two of you."
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"One bedroom suites are very nice and roomy."
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"Ground floor"
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