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Comfort Inn & Suites

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Comfort Inn & Suites
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179 Reviews from our TripAdvisor Community

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Showing 179: English reviews
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Reviewed 3 weeks ago

Recently stayed at this hotel and was severely disappointed with the service and quality. Upon arrival late in the evening, the single staff member was busy vacuuming and was in no hurry to greet me or check me into my room. The upgrades shown in their photos online are deceiving - the rest of the hotel is in poor shape....

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Helpful?
Thank Lauren C
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 3 weeks ago

Located on edge of German Village just beyond downtown district. Room clean, good hot water shower pressure, comfy pillow top mattress, quiet heating unit. Older property, new carpet, paint, furniture, etc. A few rough edges here and there, stairwell needs work. Very good value. Free parking. Nice staff. Breakfast was basic but fine. Big room with fridge, microwave, expansive high...

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Helpful?
1Thank Streity Jones
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It pleases us when we are able to meet and exceed our guests satisfaction. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for...

Wildwood, Georgia
Reviewed 26 December 2016 via mobile

The room was nice, quite clean, the staff was friendly and courteous! Breakfast was "normal" hotel fare. The coffee machine makes delicious coffee. However, when all those things are that good but you still don't rest well because of hard worn out mattresses....."Houston, we have a problem!" It's too bad because everything else was very nice! Not sure if every...

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Helpful?
Thank LASH0211
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am sorry that your stay with us was less than you had hoped it would be. I am sorry that you found our beds less than comfortable. Normally our guests compliment our beds, and bedding. We are planning a huge renovation...

Rockville, MD
Reviewed 21 December 2016

From the moment we arrived we knew we picked a great place to stay. The staff warmly greeted us and made sure everything was setup for our stay. This is consistent with my experience earlier (I had to call them on the phone because I picked the wrong dates for my trip) they were gracious and accommodating. The room was...

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Helpful?
Thank Nick T
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

Akron, Ohio, United States
Reviewed 4 December 2016

This hotel is pretty standard. It's a bit on the old side. However, the room was clean and equipped with a microwave, fridge, and flat screen TV. The hotel does provide free wifi which works just fine. My criticism would be that breakfast is only served until 9am on the weekends so if you have a family, get them up...

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Helpful?
Thank Seispac
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! I have noted...

Muncie, Indiana
Reviewed 24 November 2016

Booked this hotel for the Hot Chocolate 15k which started in the arena district about 12-15 minutes from the hotel. Hotel is old but you can tell they have done some much needed updating. The king room was spacious, with a large restroom and sitting area as well as a frig and microwave in room. Lobby was small as well...

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Helpful?
Thank Emjai1920
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

O'Fallon, Missouri
Reviewed 10 November 2016 via mobile

We were looking for a reasonably priced hotel for a weekend convention - room was clean, pool was nice. Easy drive to downtown. Right next to a Starbucks and other restaurants. We would stay there again!

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Thank carrolls72
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

Reviewed 9 November 2016 via mobile

One night stay for business. Great service and quick check-in and check-out. Very clean, comfortable, and large room. Easy access to Route 270. Free parking and convenient. No complaints. Strongly recommend this hotel.

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Helpful?
Thank Mary Alice G
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

Columbus, Ohio
Reviewed 27 October 2016

This isn't a bad hotel. The Front Desk staff and manager were exceptionally nice. Overall, the room was clean. The location is great. Parking is a bit tight but workable. The wi-fi worked well. My King bed was immensely comfortable. But this is not a room worth over $100 a night. The facility is older and despite renovations, it shows...

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Helpful?
Thank Karen V
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

Wichita, Kansas
Reviewed 13 October 2016 via mobile

No hot water in our room! When we called the desk to complain no one would answer the phone and we had to go down to the desk to ask if it could be fixed After waiting a while we called to ask for status and were told the entire hotel didn't have hot water!!

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Helpful?
Thank Karen H
JWells650, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jennifer Wells...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Breakfast included
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Hotel has been remodeled in the last 12 months. Located downtown Columbus. Free Breakfast, Wi-Fi, Seasonal Pool, fitness center and Parking which its hard to find downtown. We are surrounded by 17 different restaurants and pubs all in walking distance and located in German Village. All rooms come with Micro-Fridge and Either a King size bed with pull out couch or two queen size beds. We are 1 mile away from the Nation Wide Arena, 1 1/2 from the Greater Columbus Convention Center, 1/2 mile from the Lou Berliner Park and 10 Min away from Ohio State University and the fairgrounds. Hope you become our future guest. Thanks for your time and have a great day. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 650 South High Street, Columbus, OH 43215
Region: United States > Ohio > Columbus
Price Range: $126 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 59
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Columbus
Comfort Inn Columbus
Best Western Columbus
Columbus Best Western
Comfort Inn & Suites Columbus, Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
1 question
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6 months ago

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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is nice and quiet because it's near the business center. Also try to stay in the back of the hotel away from the main highway.”
 of 5 bubbles NickT690, 21 Dec 2016 | Read review
“Some first floor rooms open to the pool!”
 of 5 bubbles 517jessicap517, 23 Aug 2016 | Read review
“First floor rooms have windows facing a much-travelled alley and lack privacy -- ask for a room on a higher floor.”
 of 5 bubbles motraveler15, 4 Jun 2016 | Read review
“The walk to Schmidt's is about 1o blocks and the brick sidewalks are a little uneven.”
 of 5 bubbles michaelwY578DJ, 18 May 2016 | Read review
“Just ask for what you want: quiet, etc. Great Location!”
 of 5 bubbles 432mch, 23 Feb 2016 | Read review
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