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Quality Inn & Suites

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126 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Nashville, Tennessee
Reviewed 13 October 2016

Picked this location due to it's location as midpoint between three activities we had planned. It is right off the interstate, but could not hear it, and very close to numerous stores and restaurants. This location is in the middle of a total renovation so you may have to overlook a little construction but was worth the price. Service was...

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Thank bountyqlu
Youngsville, North Carolina
Reviewed 9 October 2016

The room had a comfortable king bed, lounge chair, couch, microwave, and fridge. It was nice with the exception of being VERY dark ,even with all the lights on. The bulbs need to be a larger wattage. The microwave was over a wetbar, and I had to open the microwave door to get enough light to see the coffee maker...

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Thank Jim53F
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Tecumseh, Canada
Reviewed 24 September 2016

Just off I 75 and a little confusing to find but this hotel is up date with nice rooms, good wifi, good bathrooms and water pressure, comfortable beds and excellent check in service. Nice friendly staff. Good hot breakfast. The pool really needs to be vacuumed, it was full of sand and I have no idea where the sand came...

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Thank DennisPiper
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Madison, Ohio
Reviewed 22 September 2016

Had a little trouble finding the motel that went with the sign we saw from the main road. This facility is in the middle of remodeling and we had one of the newly finished rooms. Very comfortable. Again a great variety of food for breakfast.

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Thank 357dtaylor
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Orlando, Florida
Reviewed 10 September 2016

I would stay here again. Beautiful large well-appointed room at an excellent rate. Bed was very comfortable. Terrific WiFi Internet access. I had to unplug the fridge to use the multi-plug however, that was not a problem. TV reception very good...suggest a channel guide in the room. Friendly front desk staff. Delicioius breakfast (I would suggest stronger plastic forks, etc....

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Thank PhyllisD534
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

United States
Reviewed 23 August 2016

I can't even begin to say how much I enjoyed my stay here. I was in town working and stayed here several weeks. The staff was extremely kind and helpful. I was on crutches so maneuverability was a bit difficult. The staff went out of their way to help by opening doors for me, carrying packages, even taking my suitcase...

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Thank Sondae P
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Reviewed 18 August 2016

My family and I arrived on the first evening of our reservation and were told that there was no record of our reservation. Travelocity was blamed for this, but when they offered us a room anyway, our information was mysteriously already in their system. They gave us a room on the second floor, where contractors were ripping up the carpet...

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Thank V D
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Chicago IL
Reviewed 18 August 2016

Thin walls, nonworking clock radio, lots of highway noise and unvacuumed carpets. But the worst thing is that I booked a non-smoking room and upon arrival smelled the distinct aroma of cigarettes. Told the night clerk, who said he couldn't move me because the hotel was full. Told the morning clerk as well. Neither offered any compensation. I wouldn't come...

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Thank illin0isguy
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Corbin, Kentucky
Reviewed 15 August 2016 via mobile

We went for a family weekend of shopping and a Bengals football game. The room was clean, breakfast was pleasantly very nice and located to most anything. We would stay here anytime. Priced good. The lady in the kitchen was very welcoming and so was the front desk folks.

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Thank JVanNorstran
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

I am pleased to hear that you enjoyed your stay. Thank you for staying with us. We hope to see you again on your next visit to the area.

Fort Wayne, Indiana
Reviewed 11 August 2016

We chose Quality because of location and price, as it was priced well below others in the area. We found an older motel that is in the process of renovation, and adequate for our purposes. The lobby is just fine, the rooms are older but of adequate size, quiet, and comfortable. The breakfast has some hot items (waffles, eggs, sausage,...

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Thank CherylDave1967
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

75 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Region: United States > Ohio > Warren County > Franklin
Price Range: $81 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Franklin
Franklin Best Western
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on west side are quieter and very well cleaned”
irishluck7780, 30 Dec 2016 | Read review
“We had the very last room next to an entrance, first floor 101. Would recommend that or the same room on the second floor.”
bountyqlu, 12 Oct 2016 | Read review
“Stay away from highway side”
illin0isguy, 17 Aug 2016 | Read review
“No specific recommendations - it is off the road far enough that noise isn't a problem.”
CherylDave1967, 10 Aug 2016 | Read review
“Rooms away from the elevator will be quieter.”
tsmada, 9 May 2016 | Read review
5 of 5