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SpringHill Suites Columbus Airport Gahanna

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Traveller (50)
Room & Suite (47)
Dining (11)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
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194Reviews
90Photos
0Q+A
33Room tips
Traveller rating
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  • 69
  • 51
  • 18
  • 10
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Popular mentions
I have to say, I checked in January 25th for a one night stay to get to the Airport the next morning for my flight back home to Florida. I had an amazing experience with the front desk manager, and other lady at the desk. I arrived around 2 or 3pm and check in was a breeze. My
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+4
Room was clean. Furniture was a little worn. Front desk service during the day was good but below average at night. Hotel is close to the airport. Parking on site at the hotel is terrible if you work late. Parking lot where there is decent visibility of the vehicle fills up fast.
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Response from BernB26, Front Office Manager at SpringHill Suites Columbus Airport Gahanna
Responded 28 Nov 2018
Hello, AAHolt! I'm very sorry our evening attendant was not up to par. I will speak with the staff, to ensure everyone is providing the same level of customer service, regardless of the hour. Thank you for staying with us!
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My 2 night stay was part of a wedding party. The staff was friendly & the room was clean. Bed was nice & it had a nice microwave & fridge. I was very disappointed that the hot tub was not working. The breakfast bar would have been better if the fruit would have been fresh. It
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Response from BernB26, Front Office Manager at SpringHill Suites Columbus Airport Gahanna
Responded 31 Oct 2018
Hello! I'm very happy our staff took care of you, and that you enjoyed our clean hotel. I do apologize for our hot tub being down, and about breakfast, if our fruit was anything less than fresh. We do receive fresh fruit twice weekly, and I am very sorry if the fruit you received was not up to par.
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Booked this hotel because it had an indoor pool and hot tub. Called before hand to make sure they were open and running. We arrived early afternoon to make use of pool and hot tub only to find that the hot tub was roped off and closed and the pool was cloudy and did not smell
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Response from BernB26, Front Office Manager at SpringHill Suites Columbus Airport Gahanna
Responded 24 Oct 2018
I am very sorry about your experience with our hotel, specifically with the pool and hot tub. I am not sure who you spoke with, but our hot tub has been down for some time, and while we continue trying to return it to working order, our staff should have known better than to claim the hot tub was open. As for the pool, our chemical checks, done daily, show the pool was within the acceptable levels set for use, but, cloudiness can still happen regardless of chemical levels, and we should have done more to combat that. For that, I also apologize. I hop you will give us a chance to make it right for you, if you return to our hotel the next time your travels bring you our way.
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+1
9-4-18: Drove in town for business and checked in. Pulled down bed to find blood on sheets and sheets were all wrinkled! Obviously, the bed was just pulled up and not changed!. Opened fridge to find old Cheesecake Factory food and it had horrible smell. Called front desk and
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Response from Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna
Responded 6 Sep 2018
Cheryl H, Thank you for choosing to stay at SpringHill Suites Columbus Airport Gahanna and sharing your valued feedback. Providing the highest level of service is our number one priority and we sincerely apologize for falling short during your most recent stay with us. We have spoken directly with our housekeeping supervisor regarding the condition of your room, as well as the Guest Service Representative on properly handling multiple calls and guests needs all at once. We appreciate you giving us an opportunity to respond to your concerns and hope that you will give us another opportunity to welcome you back when your travels bring you to Columbus in the future.
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Photo provided by managementSpringHill Suites Columbus Airport Gahanna
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Photo provided by managementSpringHill Suites Columbus Airport Gahanna
Suite
Photo provided by managementSpringHill Suites Columbus Airport Gahanna
Suite
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12345610
"I stayed in Room 101... but I think any room you'll be fine :)"
"There is not one based on the cleanliness of ours"
"All rooms are quiet but rooms facing the rear away from the road will have less outside activity."
"always try and get the corner suite if possible"
"Lower rooms are closest to pool."
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PRICE RANGE
US$75 - US$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites columbus airport gahanna hotel gahannaspringhill suites gahanna
LOCATION
United StatesOhioGahanna
NUMBER OF ROOMS
80
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