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Hersonissos Palace Hotel

Hotels.comUS$95*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hersonissos Palace Hotel
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750 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Reviewed 24 June 2014 via mobile

This hotel is by no means a 4 star hotel, it is three at best! And the room we stayed in I would say only just 3 star! Saying this we paid a very cheap amount of money for an all inclusive week away! I booked a double room and was given a twin room, the mirror in the bathroom...

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Helpful?
Thank Gemma J
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace although you have already submitted this as Gemma_j1983 (18th June 2014); you seem to have an issue with the star rating of the hotel. As I have said before, the star rating is allocated by the government, it is a legal requirement, and reflects the facilities we have...

glasgow
Reviewed 23 June 2014

THE ANNEXE IS WERE WE PUT ON ARRIVAL AT THIS HOTEL. As were many other people who had booked this hotel, who all believed they had been conned. On the booking form, it was stated in quite small print that we been booked on a budget basis into the annexe, this had escaped our notice as there had been no...

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Helpful?
1Thank liketotravelglasgow
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace although we are disappointed that you did not enjoy your stay with us. There is an issue with some low cost holiday companies using a picture of the main hotel but their room allocation is in the annexe and this is not made clear to clients – we have...

Liverpool, United Kingdom
Reviewed 23 June 2014

Just returned from 10 day all inclusive and have very mixed feelings. Other all inclusive stays we have been on have included bar snacks throughout the day not here none were available it was breakfast,lunch and evening meal in restaurant or eat out. Drinks were closely guarded if u asked for more than 2 then questions were asked we were...

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Helpful?
1Thank Lorraine0072013
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace but we are disappointed that it didn’t meet with your expectations. The terms of the ‘all-inclusive tariff’ should have been explained to you when you booked the holiday with the tour operator. There are a number of signs up in the bar area concerning the drinks, we have...

Nottingham, United Kingdom
Reviewed 19 June 2014

we stayed in the hersonissos palace for 7 days last week and over all had a great holiday the hotel is very close to the beach and bars and there is lots to do. when we arrived at the hotel the bus dropped us at the top of the road and didn't show us to our hotel told us to...

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Helpful?
2Thank amy b
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace and we are glad you enjoyed your stay with us. Please remember that in Greece the star rating of the hotel is based on its facilities such as swimming pools, gym, tennis courts, size of reception area, all night reception and so on. We are please you found the...

Northamptonshire
Reviewed 18 June 2014

I don't normally write reviews but I was so disappointed with this hotel that I felt like I needed to! We got dropped of at the top of the street in the middle of the night and told to find our holiday ourselves. There was no one to help us with our bags when we eventually found the hotel. We...

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Helpful?
2Thank Emzieboo
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing the review of Hersonissos Hotel although we are really disappointed you do not consider it value for money. The drop-off and pick-up points are determined by your travel operator rather than the hotel and there are issues around using a ‘central point’ but this is the way in which the coach companies can keep...

Nottingham, United Kingdom
Reviewed 18 June 2014

just got back from 7 days here, a little nervous after reading several bad reviews.we arrived at 4.0clock in the morning, after being dropped off at top off the road by bus driver, and told go to bottom that's your hotel not good after long day travelling but not hotels fault, however on reaching reception and climbing several steps we...

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Helpful?
1Thank andyanlinda
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you writing a review of the Hersonissos Palace, and we are pleased that you enjoyed your stay with us. There is an issue with tour operators ‘dropping off’ guests at a central point as it helps to keep their costs down but it can be inconvenient for guests arriving in the early hours; we really do think...

London, United Kingdom
Reviewed 18 June 2014 via mobile

Brilliant holiday at this hotel,food very good lots of choice. The staff was brilliant so helpful!! Room was cleaned every day, the staff here couldn't do enough for you will be booking to come back!!

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Helpful?
4Thank Mandy H
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to review the Hersonissos Palace. We are really pleased you enjoyed your stay with us and the hotel met your expectations. We really hope that you will book to come back and enjoy another holiday with us.

Birmingham
Reviewed 18 June 2014

This hotel is by no means a 4 star hotel, it is three at best! And the room we stayed in I would say only just 3 star! Saying this we paid a very cheap amount of money for an all inclusive week away! I booked a double room and was given a twin room, the mirror in the bathroom...

 Report
Helpful?
1Thank Gemma_j1983
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace; you seem to have an issue with the star rating of the hotel. As I have said before, the star rating is allocated by the government, it is a legal requirement, and reflects the facilities we have at the hotel. The rating system cannot be compared with America...

uk
Reviewed 15 June 2014

Fantastic holiday with my mum and sister, 2 mins from the beach, sea view room which maids change beds and towels every day, food is beautiful so much choice,entertainment was fantastic the band was so good I even sang with them ha ha,the staff were so lovely and helpful you didn't have to do anything they done it all,I totally...

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Helpful?
3Thank jackie s
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to write a review of the Hersonissos Palace. We are so pleased that you enjoyed your stay with us and joined in with the entertainment, it was a memorable night! Thank you for your comments, we really do work hard as a team to make your stay with us welcoming and friendly...

Worthing, United Kingdom
Reviewed 11 June 2014

Me and my friend spend here a week in August of 2013. Hotel was advertised as 5 stars and the price was reasonable so decided to book. I really don't know who decided to give this hotel 5 stars but he must have been high. There is no way that this is 5 star hotel, I would not even give...

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Helpful?
5Thank Miroslav K
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review on the Hersonissos Palace, we are sorry the hotel did not meet your expectations, but we cannot understand why it has taken you nearly a year to write the review. As we have explained many times before the star rating of the hotel is fixed by the Greek Government based on the...

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Double Standard Room with Side Sea View (24)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms

Additional Information about Hersonissos Palace Hotel

Address: Dedalou 10 Street | Limin, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range: $109 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hersonissos Palace Hotel 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hotel Hersonissos Palace
Hotel Style:
#47 Luxury Hotel in Hersonissos
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Questions & Answers

Here's what travellers have asked, with answers from Hersonissos Palace Hotel staff and other travellers.
48 questions
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Questions? Get answers from Hersonissos Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid rooms near the elevator - it's noisy all night.”
620jann, 21 May 2017 | Read review
“Sea views at the front of the hotel & try to get a room in the main hotel.”
Wildhovis04, 15 May 2017 | Read review
“Sea view in the main hotel”
bernadinebamford, 13 May 2017 | Read review
“ask to be in the main building 3rd floor or above for the seaview”
95kim, 1 May 2017 | Read review
“rooms on east side are quite and out of the way”
bethdoherty99, 10 Nov 2016 | Read review
5 of 5
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US$95* /night
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Prices are for 1 room, 2 adults
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