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Best Western Brook Hotel, Felixstowe

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Orwell Road, Felixstowe IP11 7PF England
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (86)
Room & Suite (26)
Dining (21)

About

#4 of 4 hotels in Felixstowe
Location
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Value
The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
BBQ facilities
Newspaper
Ironing service
Shoeshine
Parking
Wifi
Restaurant
Breakfast in the room
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Room features
Housekeeping
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Russian, Czech, Estonian and 4 more
351Reviews7Q+A57Room tips
Traveller rating
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  • 32
  • 46
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Popular mentions
SillyFizzy wrote a review 11 Oct
London, United Kingdom204 contributions58 helpful votes
The first Impression of the hotel was not good as immediately parking looked like a problem. Check-in took a while and I was refused a VAT receipt until check-out although I paid in full straight away. What a waste of my time. The reason that I paid in full at check-in was so that I didn’t need to wait for it. I travel for work and I don’t have time messing about waiting for invoice. WHAT A WASTE OF MY TIME. Asked receptionist about parking and the way it was explained was like, don’t worry there are “hotel parking” round the corner by the entrance to the hotel bar on the side. I then went outside to have a look, it turned out it was just street parking, not what was just described as “hotel parking”. I was on business trip in the area and decided to book into this hotel because hotel advertised that they had free parking. Whilst there are some spaces on the front, the “hotel parking” described by receptionist are just anywhere anyone can find around the hotel. The hotel is in a residential area, so how likely am I going to find parking space closer to the hotel when I return late the next evening from business meeting? Room was fine but a bit dark especially in the bathroom. What I could not understand was, the room was clearly for disabled but the position of the shower head and the controls are positioned really high. I’m able bodied and of average height but I thought the whole shower thing was too high up even for me. I don’t know how some disabled people would be able to use the shower without any help. Kettle was full of scale. It was started to get cold but the radiators did not switch on until 6am! What good does it do to have cold room during the night & the hotel started to heat the rooms when people are getting ready to go out? WiFi was intermittent. TV did not have all the channels AND was just faulty, kept doing the Audio Description once in a while, it was kind of scary as the Audio Descriptions were sudden AND in full blast every time. Not impressed.
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Date of stay: September 2021Trip type: Travelled on business
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Response from Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe
Responded 1 week ago
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe
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cutietaylors wrote a review Sep 2021
Cambridge, United Kingdom14 contributions10 helpful votes
Lovely over night stop. Room was so spacious, Had to leave early hours but from the short stay I had it was absolutely super. Staff were so lovely too. I would definitely stay again, highly recommended! Everything you need in a hotel Thankyou so much
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Date of stay: September 2021Trip type: Travelled on business
Room Tip: Parking was a bit of a problem on arrival
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Ellen D wrote a review Sep 2021
Northumberland National Park, United Kingdom7 contributions2 helpful votes
This hotel has a great location as the beach and shops are all on your doorstep The food is first class and staff are so helpful and friendly the rooms are ideal clean and spacious, they are also pet friendly overall a great stay and we will definitely return
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe
Responded 4 weeks ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01394 278441 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe
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Dunmall wrote a review Sep 2021
Kent76 contributions92 helpful votes
Positives: The Staff are excellent; kind, friendly, helpful, positive & upbeat, both on the front desk and in the restaurant. The location is good for the town/seafront and in a quiet location. The beds are very comfy. Negatives: The Breakfast was very small (and no other options apart from the Full English) , one shrivelled piece of bacon, one hash brown, one sausage etc. It was cooked well but the ingredients were of a very low quality, about what you would expect in the most basic of greasy spoons; if you can't provide a buffet breakfast, then the option should be there to have a bigger breakfast. The bathroom is very dated and opposite other rooms who could see you on the loo or in the bath if you don't put down the blind and leave you in darkness. No milk/creamer with the complimentary tea/coffee, no water dispenser/vending machine for when you might want a cold drink in the night or after the bar is closed. The walls are very thin, you can hear conversation/coughing etc. very clearly. Overall, I would stay again if there was nothing else locally but it's not somewhere that I could recommend.
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Date of stay: September 2021
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Response from Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe
Responded 4 weeks ago
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441 . Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe
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Sunnysuffolklife wrote a review Sep 2021
Ipswich, United Kingdom6 contributions3 helpful votes
We stayed here as part of a wedding party so that we could enjoy a few drinks. The hotel looks really nice from the outside and we were greeted by friendly staff who checked us in efficiently. Our room must of been in the older part of the building and was quite small. The bathroom however was huge for a hotel room (nearly as big as the room itself) and had great natural light for doing make up. The toilet seat wobbled when you sat on it and you had to keep your finger pressed on a button to work the kettle which didn’t seem quite right to me but in all the room was clean, comfortable and had hot and cold running water. There was no air conditioning but there was a fan on in the bedroom when we got there which was nice. The breakfast was delicious and seemed like it was all cooked fresh again with pleasant staff to help if needed. Overall the room was a little tired but had the essentials and was clean and comfortable. Fine for the price paid and for the purpose of staying for a wedding although if choosing a place to stay for a holiday there are other budget hotels that I would rate higher.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe
Responded 5 weeks ago
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441 . Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe
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PRICE RANGE
US$78 - US$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brook hotel felixstowe
LOCATION
United KingdomEnglandEast AngliaSuffolkFelixstowe
NUMBER OF ROOMS
25
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Frequently Asked Questions about Best Western Brook Hotel, Felixstowe
Which popular attractions are close to Best Western Brook Hotel, Felixstowe?
Nearby attractions include Felixstowe Sea Front Gardens (0.2 km), The Spa Pavilion (0.5 km), and Palace Cinema (0.4 km).
What are some of the property amenities at Best Western Brook Hotel, Felixstowe?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Brook Hotel, Felixstowe?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Best Western Brook Hotel, Felixstowe?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Brook Hotel, Felixstowe?
Conveniently located restaurants include Anatolia Restaurant, Blue Naan, and The Little Ice Cream Company.
Is Best Western Brook Hotel, Felixstowe located near the city centre?
Yes, it is 0.3 km away from the centre of Felixstowe.
Which languages are spoken by the staff at Best Western Brook Hotel, Felixstowe?
The staff speaks multiple languages, including English, German, Russian, Romanian, Czech, Hungarian, and Lithuanian.
Are there any historical sites close to Best Western Brook Hotel, Felixstowe?
Many travellers enjoy visiting Sutton Hoo (7.5 km), Beacon Hill Fort (4.7 km), and Felixstowe Pier (0.3 km).
Is Best Western Brook Hotel, Felixstowe accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.