Drove down after work Friday evening for a wedding next day...late check in @01.00am Had to push past drunk guests messing about outside. Checked in and enquired about breakfast was told breakfast was included and ended at 9.30 which I thought a bit odd at a weekend. As we headed down the hall another quest accosted us to say don't open your window as she had someone trying to get in!! On first sights room looked okay but very basic not sure how this is a 4.star hotel unless a staff member has coloured in some extra stars! No Aircon just a fan...room stuffy...carpet under heater all ripped...toilet roll holder falling off the wall. No shelf in shower for shampoo etc. Door frames grubby...toilet bowl grubby below the water line. Free toiletries have never seen anything so small. Only 3 sachets of coffee.... Plus side...bed large and comfy. Nothing else to redeem this room..website mentioned room service but didn't appear to be any information in the room. Anyway early up next morning despite being so tired from work and travel so we didn't miss the 9.30.breakfast deadline. Got.to the restaurant and told got.to pay for breakfast when I questioned this waitress disappeared...I had to follow her to sort it out.....which it wasn't...asked for a manager and none available. Had we been told breakfast was not included would have stayed in bed and gone out later !! Fuming at this point. So no sleep and no breakfast... Spoke to someone in reception who eventually managed to sort out the breakfast issue for the next.day after my explaining over and over again and told us it ended at 10.30 not 9.30! Staff don't seem to know what they are doing and have little knowledge of the hotel. We still have no idea what the room cost was.... Had breakfast before we left...it was dry cold and overcooked....thankfully we didn't pay for it! Have given 2 stars for the BED and that alone.. Hotel has no redeeming features and staff have a lack of empathy towards not only myself but other customers too as we saw the.way others were dealt with. Will never go back here …
Fantastic service. The team were extremely attentive and helpful. The family room we stayed in was lovely with 2 floors, giving the adults and kids some separte space. Every request was fullfilled with a smile.
We were there for the football , then work Monday , the hotel couldn’t do enough for us , will definitely be going back , just made us feel so welcome , we also had 2 cars and it wasn’t a problem . Thank you
The hotel is very smart and comfortable. The beds are softer than in a lot of hotels, which made for a good night's sleep. Food in the adjacent Saporini's restaurant was of high quality and tasted great. All the staff were very friendly and attentive. The only negative, was the cooked breakfast option, where the items had clearly been left on a hot plate too long before serving resulting in tough bacon and dried up mushrooms and tomato. Since breakfast was free under my deal I couldn't complain too much about this, but I think the items in question should have been discarded and cooked fresh.
location in centre with parking walking distance to shops, cathedral and central park. clean and welcoming no problems during stay, everything as described stayed executive king - no fridge which we had with other chain at this level but did not indicate there would be.