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Arrived around 5pm ... Room was cold ... Even the carpet felt cold to walk on ... Heating unit put on by receptionist but as was only in the room 30mins it didn't warm up ... When I returned at 11.30pm it was freezing ......More
Thank Ursula L
Response from RicardoSanta-Rita, General Manager at Best Western Atlantic HotelResponded 1 week ago
Dear Mrs Downes,
Firstly, may I thank you for bringing the matters in your email to my attention. I am sorry to hear that certain aspects of your stay were disappointing.
I apologise for the time of the year when the weather is extremely cold...More
I received outstanding customer service from reception staff at The Best Western Atlantic Hotel, Chelmsford. All the staff at reception were very nice and helpful, but Charlotte Walker was amazing! What a kind, can do and helpful person. Charlotte went the extra mile, and helped...More
Wide enough and clean room. The bathroom too was clean and wide enough. In the everage the breakfast buffet.
Not so good the bar.
In general, it is a good hotel for a one or two nights stay in a working trip.
Just returned from the best Western Atlantic Hotel. When we we arrived we were pleased to have been upgraded and found the room to be clean and very comfortable. We had a problem with the kettle which was promotly changed for a new one when...More
Room was reasonable price and had a comfortable bed. However bathroom was a bit grim with mould between tiles and a toilet that needed a good clean. Receptionist struggled understanding my English accent, but got checked in eventually.
US$69 - US$164 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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