What an absolute hole of a hotel. Dirty bedding and dreadful customer service. Room door would not ope or close with massive effort and the management were dismissive and rude. Broken cups and non existent wifi. I cannot state how dreadful an experience staying here was and will never return. Over priced flea pit! Rating of one only because you can’t give a minus score!
Could be better with the facilities provided. But we had a nice stay and managed alright... Changed review score due to the service and such a lovely lady who runs the b&b, she can't do enough for you. Perfect location so close to everything. : )
It a fraud! They charged me for the room 48 hours before arrival. And on the day og arrival they wanted to charge me extra 50£ cash-back deposit. What is not highlighted when you're booking the room, just in some hidden part. And what I refused to pay. Mostly because of many negative comments about the hotel. They also acted offensively and discriminative. I have hearing loss and because of that I'm talking louder than average people. But it doesn't mean that I'm aggressive. They also mocked about my phone because it's not the newest smart phone. And I was unable to connect online to check my booking confirmation.
We booked in Feb, had emails saying all was OK and the money was taken out of my account, we travelled 300 miles with two young children we asked to park in the hotel carpark around 11am only to be told we can't as we are not guests due to the hotel being shut for a full referb.the lady at desk had a very bad attitude very rude and was no help she did't even offer to help or call booking.Com and just tutted at me!! after 4 to 5 hours calling and many emails to booking.com they booked me a different hotel booking. Com did pay the difference Which the poor exuse for a hotel got charged for
I booked and paid for a family room in January 2020 through booking.com, long before Covid was a thing. Over the 8 months I received a couple of emails, hotel still booked and very much on. The evening before setting off and with a car full of petrol, excursions booked and 2 young excited children looking forward to their holiday, I check my emails to find a overly cheerful generic email from OYO Devine beach guest house sent that afternoon to say the hotel booking is cancelled ‘due to Covid lockdown’!! To say I was shocked and angry was an understatement. There was no lockdown at this time and why am I being told at less than 24 hours notice when they would have known about my booking since January?! I called the customer service number which sounded like a man in India in a little office who was no help at all, his attitude was ‘this is how it is, deal with it’ When I asked for a further complaints team he told me ‘he was it’ after pushing this, I was given an email address which I has no response from any way. My partner then called the actual hotel pretending to book a family room for tomorrow, the woman was very sketchy and said it wasn’t available ‘because of construction’! After confronting her and saying we’ve just been told our room booked for 8 months is closed due to covid, we asked to speak to the manager, we said we are being lied to and he said to ‘take it up with booking.com’ and that ‘he was having a meeting with his solictor’ before hanging up. This is at 9 pm at night!, rude and more lies That was all we got from them. Totally unacceptable, lies and terrible customer service . How could we re-book a family room elsewhere in the school holidays at a reasonable cost with less than a day to go? Perhaps they re-sold the room at a hiked post Covid price, they had no care or conscience to the situation they put us in. When I finally did get hold of booking.com they were completely unaware. They mentioned ‘relocation’ so perhaps if oyo had told them or given them and myself reasonable notice things would have been better. Please do not trust OYO and the Devine beach guest house Southend, unless you want to be lied to and have your holiday ruined. …