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Copthorne Hotel Manchester

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Copthorne Hotel Manchester
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1,390 Reviews from our TripAdvisor Community

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Showing 1,369: English reviews
Newquay, United Kingdom
Reviewed 1 week ago

have stayed here a number of times.we had a club room which was clean,cozy and quiet with a view over the quays.staff are lovely and very friendly.Raj ,in the restaurant,really looked after us and all the staff in there are great.located at exchange quay on the eccles/media city tram line it takes five minutes to walk from there.takes 10 minutes...

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Helpful?
Thank David B
Reading, United Kingdom
Reviewed 1 week ago

Room very comfortable and great view out to Manchester but I've got to say the general customer service was generally very poor/slow during our stay. 1. Friday night waiting to be served at the bar but no one there, told by the receptionist/security that there were 2 members of staff working in and around the bar delivering room service to...

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Thank RFCSG10
Reviewed 1 week ago via mobile

Spent one night here for business. Staff helpful and friendly. Room clean and comfortable and reasonably appointed with only one or two very minor decorative flaws. Evening meal in the restaurant with colleagues was good. Everyone ate everything on their plates. Waitress was efficient with service but we didn't linger as it was quite cold in there. Had a good...

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Thank Tiggerpuddle
Peterlee, England, United Kingdom
Reviewed 2 weeks ago via mobile

Arrived early, parrking is free and checked in by noon. Off to Salford Quays. On return slept very well and smooth check out. Decent staff, clean rooms. Well worth a visit ; this time we did not book breakfast. Will return

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Helpful?
Thank MJW998
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear MJW998 Thank you for the kind feedback following your recent stay, its great to know we our guests who have a great experience are kind enough to share their thoughts with the wider TA audience. Wishing you greetings of the season. Kind regards JOnathan

Warrington
Reviewed 2 weeks ago via mobile

Can't understand why this hotel has had some bad reviews. We were welcomed by Marlon on reception and quickly checked in. The first room allocated to us was not to our liking and Marlon changed us to an upgraded room with no fuss. Our room had a lovely view of the Quays and was very clean and well serviced. The...

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Helpful?
Thank Jankev
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear Jankev Thank you for taking the opportunity to share your kind feedback with the wider TA audience. Unfortunately the online platforms for feedback are not always representative of the experience guests have. We appreciate that feedback is personal and from a specific moment in time. Somethime we may not get it right, but we strive as a team to...

Lincolnshire, United Kingdom
Reviewed 2 weeks ago via mobile

Bad start ! Arrived in lobby which was dirty not seen a hoover for a couple of days ! Man on reception grumpy and interrupted my check in twice to deal with other guests. I booked a suite with king bed which turned out to be 2 single beds pushed together . Room was tired with bad stains around it...

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Helpful?
Thank Auctioneerjim1
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear Auctioneerjim1 Thank you for your feedback and I am sorry that we have not met with your expectations on this occasion. You raise constructive feedback which we can address, and along with the team leaders in the business, we must aim to ensure we have consistency throughourt. It is evident from the feedback that we can get it right,...

Wokingham, United Kingdom
Reviewed 4 weeks ago via mobile

Good location for old trafford conference centre and plenty of parking . Staff friendly but hotel is a bit dated . That said the breakfast was excellent and the room quiet and comfortable . Would stay again

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Thank martinfjlewis
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear martinfjlewis Thank you for your constructive feedback. It is great to hear that the elements of your stay we have been able to influence, have indeed been positive experiences. We do appreciate that perhaps the hotel is becoming dated, but we have submitted proposals to our central team to complete a refurbishment programme in the near future. We are...

Manchester, United Kingdom
Reviewed 5 weeks ago

Stayed Friday night 09.12.16 for our Christmas Party. The Party was find and the food was ok for mass produced food. The reception staff were lovely and Kayley couldn't do enough to help me. She organised a quayside room and helped me up with my cases, very helpful young lady thank you Kayley. Although I was happy to get a...

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Thank ANGELA H
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear ANGELA H Thank you for the constructive feedback, and I am pleased that in the main, you enjoyed your experiences. We have submitted proposals to our central team for a refurbishment programme, and await their feedback and confirmation that our proposals meet their requirements. We do hope to see you again when we have completed this work. Kind regards...

north devon
Reviewed 11 December 2016 via mobile

Arrived in morning was told by reception 2pm book in, no problem we said we would probably go into city centre, no advice given on how to get as per our last three visits. Came back at 2.15pm, room still not ready, told to go to bar with drinks voucher, sat in bar by 1/2hr, went back to reception who...

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Helpful?
Thank jay-surfs
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear jay-surfs Thank you for your feedback and my sincere apologies we did not meet your expectation on this visit. Despite, messages via the TA message facility on 12/12 and subsequent email and voice message, I am sorry we have not had the opportunity to resolve this to your satisfaction. As a past guest, this is certainly not the norm...

Reviewed 7 December 2016 via mobile

A very poor experience. unfortunately I'd have to recommend against staying at this hotel. Firstly tired decor and either shabby or little repairs and dust in the room put me right off. Secondly paper thin walls interrupted what little sleep I could muster in what was a terribly uncomfortable bed Breakfast was ok but one staff member who was obviously...

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Helpful?
Thank Kevin L
Jonathan P, General Manager at Copthorne Hotel Manchester, responded to this review

Dear Kevin L Thank you for the balanced feedback. We are hoping to address a number of the points you raise with our proposed refurbishment programme, and await feedback from our central team accordingly. Kind regards Jonatyhan

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Copthorne Hotel Manchester

Address: Clippers Quay | Salford Quays, Salford M50 3SN, England
Region: United Kingdom > England > Greater Manchester > Salford
Price Range: $92 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Manchester 4*
Number of rooms: 166
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Also Known As:
Copthorne Hotel Salford
Copthorne Hotel Manchester Greater Manchester/Salford
Hotel Style:
#6 Luxury Hotel in Salford
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Manchester staff and other travellers.
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Wakefield, United Kingdom
7 days ago
2 months ago
Stockport, United Kingdom
8 months ago

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Questions? Get answers from Copthorne Hotel Manchester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms overlook the quays but you will need to ask.quieter rooms can be found at the very end of hotel corridors.”
 of 5 bubbles I1488QZdavidb, 9 Jan 2017 | Read review
“I'd wait for the refurbishment”
 of 5 bubbles ANGELAH686, 12 Dec 2016 | Read review
“our room was 240 good position shame about the bed”
 of 5 bubbles daveandjaneWalsall, 5 Dec 2016 | Read review
“If your staying over a weekend ask if there is a home match (football) if so ask to be kept away from the supporters.”
 of 5 bubbles denised633, 29 Nov 2016 | Read review
“ground floor is nice and quiet”
 of 5 bubbles anthony2016111, 23 Nov 2016 | Read review
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