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Mercure Hatfield Oak Hotel

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Traveller (100)
Room & Suite (39)
Dining (18)
Overview
  • Excellent40%
  • Very good32%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Wheelchair Access
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (734)
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714 results
Traveller rating
280
227
130
45
32
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LanguageEnglish
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280
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130
45
32
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All reviewsall inclusive dealinclusive breakexecutive roomgreat weekendhouse winesandwicheseggs benedictst albansweekend breakcrispsboth nightscouldn't do enoughcoffee machinebar menusoupfantastic valuebar area
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1 - 5 of 714 reviews
Reviewed today

Saw an offer on Facebook. Two nights accommodation with guaranteed upgrade, breakfast, light lunch, two course evening meal, unlimited tea and coffee and unlimited beer, wine and soft drinks from 19.00 to 23.00. The price was £218 for two people. Seemed a good offer so...More

Thank Likemeolidays
Reviewed yesterday via mobile

Stayed her previously and never had any issues, this time however work was obviously being done in the room above me, sounded like it was being refurbished or something as all I could hear was what I can only imagine being a drill or sander...More

Thank steve g
Response from Katherine W, General Manager at Mercure Hatfield Oak HotelResponded today

Firstly we are so sorry that you had a disturbed visit due to the on site maintenance that was taking the place at the hotel. We do indeed have contractors on site who are given a very strict window in which hours they can perform...More

Reviewed 1 week ago via mobile

Stayed at the mecure hatfield on Saturday 28th July, we were woken twice in the night by the fire alarm going off which im sure woke everyone in a 25 mile radius. On the second incident I went to the reception along with several other...More

Thank actionward
Response from Katherine W, Manager at Mercure Hatfield Oak HotelResponded 6 days ago

Further to our recent correspondence and conversation earlier this week we once again are so sorry for the incident that occurred. And we hope that you are now satisfied with the outcome.

Reviewed 1 week ago via mobile

The customer service my husband and i received from this hotel and the wider mecure group has been terrible. We had a bad experience during our stay there and complained to the receptionist, who wasn't very sympathetic that we'd been woken up twice during the...More

Thank VeggieRachelle
Response from Katherine W, General Manager at Mercure Hatfield Oak HotelResponded 1 week ago

We are so sorry and hope that we have now resolved this issue. But please do accept our sincerest apologies for the delay in rectifying this situation

Reviewed 2 weeks ago via mobile

Hotel was clean and tidy, hotel was going through some paint work the day we arrived. Staff were friendly and food was good. Tv was not working in our room but the manager gave us a discount on our room rate. Would use this hotel...More

Thank 963george
Response from Katherine W, General Manager at Mercure Hatfield Oak HotelResponded 1 week ago

Thank you for sharing your experience. We hope to see you again soon. Regards Katherine

View more reviews
About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Room Service
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Non-Smoking Hotel
Banquet Room
Things to do
Restaurant
Details
Price range
US$73 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$73 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Photos
Traveller (100)
Room & Suite (39)
Dining (18)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
lorraine_conroy
30 January 2018|
AnswerShow all 4 answers
Response from chrissmmp | Reviewed this property |
It is about 2 miles.
2
Votes
John G
27 July 2017|
AnswerShow all 9 answers
Response from Alan L | Reviewed this property |
I wouldn't think so.
0
Votes
michd67
18 March 2016|
AnswerShow all 3 answers
Response from Ian R | Reviewed this property |
The campus is a short walk along Roehyde Way, our son walked down to meet us at the hotel, took about fifteen minutes to walk.
0
Votes
Room Tips
"Rooms at the rear are preferable given the proximity of main road traffic."
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"Don't stay here."
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"Ask for a room out the back away from the busy road"
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"Away from the street / motorway."
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