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This is a slightly different review as I am writing this part way through a series of stays at the hotel. Five weekends in a row and I feel in a good position to offer some perspective on what it is actually like to stay...More
This is easily one of the pricier hotels in Hatfeild with not much to justify it. I stay here only because my company reimburse me for business travel and I am currently working on upping my status with Accor hotels. If it weren't for both...More
Stayed 2 nights with 4 other family members. Have been 4 times between us in the last 2 years and have really enjoyed it. The rooms were lovely. Clean spacious and comfortable. The staff Tony Joy and Sylvia were amazing. The food was average on...More
Response from Katherine W, General Manager at Mercure Hatfield Oak HotelResponded 3 weeks ago
We are so sorry for the situation that occurred over the weekend , unfortunately we had an issue this weekend which I am dealing with , I will send you a written response to you directly.
But on behalf of myself and team here we...More
Oh dear, oh dear! The food is atrocious....cold, reheated and tasteless. The towels are tiny and the rooms are not as clean as they could be. The bedding is like cardboard; I had to buy a couple of pillows!
Some of the staff tried whilst...More
Thank Julie M
Response from Katherine W, General Manager at Mercure Hatfield Oak HotelResponded 4 weeks ago
Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel, although I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a...More
We booked two nights away and our daughter kindly upgraded our room for us; as a result the accommodation itself was outstanding - a beautiful room right at the end of the building with very good facilities including a coffee machine. Breakfast however was not...More