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Down Hall Hotel & SPA

Matching Road, Hatfield Heath, Bishops Stortford CM22 7AS England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 14/05/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1188)
Dining (121)
Room & Suite (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Down Hall Hotel & SPA
Updated 18/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 2 hotels in Hatfield Heath
Travellers' Choice
Down Hall Hotel, Spa & Estate is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel & Spa is 45 minutes from central London and ideally located near London Stansted Airport which is only 9 miles away. Dating back to 1322, the impressive Italianate mansion is an historic setting and has had an eight million pound refurbishment in 2017. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Hotel & Spa an experience like no other. The restaurant and bar offer relaxed, high quality dining in an informal setting. The boutique spa has four treatment rooms, ESPA products, a hydrotherapy pool, a steam room and sauna. The 18 meeting rooms vary in size and combined with the 110 acres of ground, ensure that Down Hall Hotel, Spa & Estate is the perfect venue for any event.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's playground
Children's television networks
Car park
Fitness / spa changing rooms
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Walking tours
Board games / puzzles
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage chair
Neck massage
Steam room
Waxing services
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
2290Reviews13Q+A100Room tips
Traveller rating
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Popular mentions
LWB888 wrote a review 21 Jan
London, United Kingdom543 contributions97 helpful votes
The hotel main area is under renovation, with main lounge area all locked up, big dumpsters everywhere. When I did booking, the website certainly did not mention anything about major renovations and no access of its best parts. I was grumpy about it, but hoped to get some massages to relieve some tension. I called the spa many times before arrival but nobody answered the phone. According to booking website, there were still some neck shoulder massages slots open. But when I got to the spa, the receptionist told me that they were all booked out. I need to book 3 or 4 months ahead. There a hotel sauna I can use. But when I got there, there were no drinking water. No shower? No hooks? It turned out shower was inside the toilet. This is the most miserable spa visit ever. I start to wonder if I should abandon my room and return to london. I will certainly never return. It might be good enough for some, but I feel so deceived.
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Date of stay: January 2022Trip type: Travelled solo
1 Helpful vote
Response from Hilary S, Guest Services / Front Office at Down Hall Hotel & SPA
Responded yesterday
Dear LWB, Please accept my apologies for your disappointing stay with us. Our Eden Spa team work hard to communicate with our guests to make bookings, but I understand that on this occasion, you feel let down. Our complimentary gym, steam room and sauna, does have a separate changing room from the toilet and shower available and guests are able to help themselves to water in the gym area. If you do decide to return to the hotel after our cocktail bar refurbishment is completed, please get in touch with us directly via the website so that we may ensure that you receive the guest service that we strive for continuously. Kind regards, Hilary Guest Services
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Mariola N wrote a review 21 Jan
1 contribution1 helpful vote
Stayed at Down hall and our stay could not be better , the view from our room was breathtaking , very calm and relaxing as the room was very cozy and beautiful at the same time I would like to mention serve by this very friendly and welcoming manger Imran, his customer service was very top notch as he served us through out our stay with a smile as that’s the key for good customer service, breakfast was very tasty but poor service as felt rushed from breakfast staff, and not comfortable being fronted with staff speaking another language. Bar staff needs improvement as also the female staff on the bar were too loud and not interested with servicing, but during the day I was served by Harry in the bar , his knowledgable on drinks needs improvement but very friendly and good service, next time I would definitely return to the hotel with my big family and thank you Imran for making this stay a memorable one. Anyone visiting please meet Imran to have a feel of the outstanding service we have mentioned.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
Response from Hilary S, Guest Services / Front Office at Down Hall Hotel & SPA
Responded yesterday
Dear mariolan, We are all so pleased that you enjoyed your stay at Down Hall Hotel, Spa and Estate. Our restaurant and bar managers will both take on board your comments regarding service and address any training needs. Thank you for taking the time to leave such a lovely review of your visit and we hope to welcome you in the future. Kind regards, Hilary Guest Services
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Jas B wrote a review 19 Jan
1 contribution1 helpful vote
We have been to Down Hall on a number of occasions and had a lovely time however, felt I needed to review our latest visit due to the exceptional customer service. Me and my husband had a light lunch in the bar area and the service provided from the waiter was great. We then asked to speak to the events manager with regards to possible future events and were blown away by the hospitality given by Imran. Even without an appointment Imran spent an hour with us discussing our needs. If you are considering an event at Down Hall I would highly recommend dealing with Imran directly to get a fabulous customer service experience.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
Response from Hilary S, Guest Services / Front Office at Down Hall Hotel & SPA
Responded 4 days ago
Dear Jaspreet, It is always a pleasure to welcome returning guests. Thank you for reviewing your last visit and for your kind words about the service you received from the waiter and events manager. Everyone looks forward to seeing you when you next visit Down Hall, Hotel and Spa. Warm wishes, Hilary Guest Services
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Farhan N wrote a review 16 Jan
1 contribution1 helpful vote
Disappointed - The Restaurant - The Menu is fancied up and is not exactly what you get. Awful poor customer service from the young staff. There was no seasoning in any of the starters we had the main course was just warm and did not want to create a fuss and attention to our table to stand out. Main Bar - what can I say it was more of a lounge at your home. no where for us to sit as it was filled with dirty tables and afternoon guest still around. Staff at the bar looked miserable and not helpful. A very disappointing experience so far. Where on the other hand meeting the Events Manager Imran Riaz who managed to sit us down, gave us the drink menu and speaking to him, what can I say he definitely gave us the attention what every guest would expect to receive from staff working within hospitality thank you for your warm and outstanding customer service.
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
Response from Hilary S, Guest Services / Front Office at Down Hall Hotel & SPA
Responded 5 days ago
Dear syedfarhann, Thank you for the review of your visit to the hotel and kind words about our Events Manager. We are continuously looking to address valuable guest feedback, particularly regarding customer service by upskilling our team members with consistent training and your comments have been passed on to the Restaurant and Kitchen Managers. We hope to welcome you again in the future. Kind regards, Hilary Guest Services
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abbey wrote a review 13 Jan
hertfordshire102 contributions110 helpful votes
booked as a xmas present. unfortunately we were not prewarned the tea was not held in the usual beautiful room, but up 3 flights of stairs to a bland looking room overlooking building works! ALSO suprised to have a £9 service charge which hasnt been added in previous visits. service great, lovely waitress, food very nice, BUT found it odd we were told to use our teaspoons (used for stirring the tea) for the orange trifle dessert.
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Date of stay: January 2022
Response from Hilary S, Guest Services / Front Office at Down Hall Hotel & SPA
Responded 5 days ago
Dear emzone, Thank you for taking the time to review your visit to us. We have addressed guests’ observations regarding the afternoon tea which continues to be enjoyed in the West Wing Lounge during refurbishment of the Cocktail Bar. Please be assured that your comments regarding service have been passed on to our Food and Beverage Manager. We hope to welcome you back to the hotel for afternoon tea later in the year when the Main lounge has reopened. Kind regards, Hilary Guest Services
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US$119 - US$274 (Based on Average Rates for a Standard Room)
down hall country hotel, down hall hotel, hotel down hall country
Down Hall Country House Hotel
United KingdomEnglandHertfordshireBishops StortfordHatfield Heath
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Frequently Asked Questions about Down Hall Hotel & SPA
Which popular attractions are close to Down Hall Hotel & SPA?
Nearby attractions include Skill at Arms (6.0 km), Pets' Corner (7.6 km), and The Gibberd Garden (4.0 km).
What are some of the property amenities at Down Hall Hotel & SPA?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Down Hall Hotel & SPA?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Down Hall Hotel & SPA?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Down Hall Hotel & SPA?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Down Hall Hotel & SPA?
Conveniently located restaurants include The Orange Tree, Garden Of India, and The Green Man Restaurant.
Are there opportunities to exercise at Down Hall Hotel & SPA?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Down Hall Hotel & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does Down Hall Hotel & SPA offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Down Hall Hotel & SPA?
Many travellers enjoy visiting Mountfitchet Castle (11.9 km), Kelvedon Hatch Secret Nuclear Bunker (14.1 km), and Rye House Gatehouse (13.9 km).
Does Down Hall Hotel & SPA have any great views?
Yes, guests often enjoy the park view available here.