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The Watermill Hotel

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391 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Reviewed 14 December 2016 via mobile

Good value for money. Clean spacious room. Restaurant didn't open till 6.30pm. so we eat in the pub across the road as we were attending a family do in Hemel Hempstead. Breakfast left a bit to be desired, although it was busy due to a wedding on the Saturday night. With a little improvement this place could easily rate higher.

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Helpful?
Thank Chris D
Sandeep C, General Manager at The Watermill Hotel, responded to this review

Dear Chris, First of all we would like to thank you for your stay in The Watermill Hotel and do hope that we could fulfil all your expectations. We would like to express a special thank from all our employees for the time you spent to rate our hotel on tripadvisor. As you know, only your support and honest opinion...

Scunthorpe, United Kingdom
Reviewed 12 December 2016 via mobile

Would stay again even though the rooms could do with abit of tlc. The breakfast was self service + had a good choice for all dietary needs. It's set in lovely grounds + is easy access to the motorways.

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Helpful?
Thank Doonkey
Sandeep C, General Manager at The Watermill Hotel, responded to this review

Dear 'Doonkey' thank you for taking the time to comment on your recent stay at the Watermill Hotel We would like to apologize for not being happy with the rooms. We are in the process of upgrading our rooms step by step. Thank your for your appreciation Your positive feedback about breakfast and the beautiful settings around the hotel is...

Greater London, United Kingdom
Reviewed 11 December 2016 via mobile

Came here for work Xmas function and really disappointed with the service, the food and entertainment. First of all, there was no main lights in our bedroom. Only lamps. Which I find really weird. The main lobby bar was served by the hotel receptionist. So you had to wait to be served if she was checking someone in. The dinner...

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Helpful?
Thank Keith O
Sandeep C, General Manager at The Watermill Hotel, responded to this review

Dear Mr Keith Thank you for spending your time to give us a straight and detailed feedback. It is with great shame read that, overall, your experience was not a memorable one for the positive. In regards to your bedroom, would you kindly send me an email with your details so I can ascertain exactly which room you stayed in?...

Swavesey, England, United Kingdom
Reviewed 27 November 2016

Booked this for a night away after our 40th wedding anniversary celebrations. We have never stayed here before but knew the hotel from some time away. However the hotel is very dated and apart from a good breakfast, there is nothing else good about this hotel

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Helpful?
Thank Marian S
Sandeep C, General Manager at The Watermill Hotel, responded to this review

Dear Marian , Thank you for spending your time to comment on your recent stay. The satisfaction of our guests has highest priority. We express regret for your disappointment. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave...

Reviewed 23 November 2016 via mobile

Nice place shame about the room, we had bulbs missing, curtains hanging of the hooks and a few cob webs with a dead fly in it, on the whole for a one night stop the hotel was pleasant enough, the staff we're helpful, and nice.

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Helpful?
Thank Helen F
Sandeep C, General Manager at The Watermill Hotel, responded to this review

Dear Helen, Thank you for spending your time to comment on your recent stay. We are very glad to see, that you remark our hotel. We were also very pleased to read your comments about the friendly and helpful staff in our hotel. Certainly we have passed this on to our employees. Regarding the bulbs missing, curtain hanging of the...

St Albans, United Kingdom
Reviewed 22 November 2016

Hotel in semi-rural location just off the A41 at Bourne End. Easy parking and check-in. The Staff are pleasant, well presented and helpful - although not all were fluent in spoken English. This is my second stay this year, once in the executive room and recently the standard double. Rooms were both clean & pleasant and the bed comfy. The...

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1Thank jenniferaW2066QS
Reviewed 6 November 2016 via mobile

Hotel is in a lovely setting - by a river funnily enough hence the name ! It was lovely looking out my ground floor room window seeing the river and ducks. Reception staff were very friendly but at night the barman didn't actually seem to understand English and myself and others using the bar struggled. The room was clean and...

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Thank Abbey2010
Norwich, United Kingdom
Reviewed 4 November 2016

We stayed here to break our journey and found it located very conveniently close to the main road. The room had a sort of air-lock double door so was well insulated from the noise of the road. The view from the window was of the mill stream and what looked like the old mill building and was quite picturesque. There...

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Thank Anthony B
West Sussex, United Kingdom
Reviewed 3 November 2016 via mobile

I have stayed here a few times while in Hemel for work. It is situated in a nice spot and has a couple of good pubs across the road for food options and drink. The hotel has definitely seen better times and looks very dated. Lots of visable wear and tear on carpets, fixtures and fittings. The shower was OK...

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1Thank kmcca5
Bristol, United Kingdom
Reviewed 2 November 2016 via mobile

The rooms and service were left wanting at this establishment. Bathrooms and bedrooms have seen better days and the same member of staff seem to do all jobs. Costing of rooms were interesting, I was quoted one price, charged another on arrival and my final bill was more! Bar service late in the evening was none existent and we had...

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Helpful?
Thank 465emmap

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Watermill Hotel, one of the finest modern Hotels in Hemel Hempstead is built around an old flour mill and offers excellent accommodations in Hemel Hempstead with a panoramic view of River Bulbourne threading through the property. Experience a serene, Old World retreat from bustling city life in this picturesque modern hotel. A convenient getaway venue with plenty of spacious free car parking. Watermill also offers wonderful amenities and hospitality for a relaxing stay, with convenient access to the area's tourist, industrial and commercial centres. Our hotel in Hemel Hempstead, Hertfordshire include 71 tastefully appointed rooms, several with beautiful views of the lush green meadows and the River Bulbourne. A blend of refined luxury and and refreshing tranquility is sure to romance both leisure and business travelers alike. ... more   less 

Additional Information about The Watermill Hotel

Address: London Road | Bourne End, Hemel Hempstead HP1 2RJ, England (Formerly BEST WESTERN The Watermill Hotel)
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Price Range: $122 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Watermill Hotel 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Watermill
Hemel Hempstead Best Western
Best Western Hemel Hempstead
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Questions & Answers

Here's what travellers have asked, with answers from The Watermill Hotel staff and other travellers.
1 question
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Bournemouth, United Kingdom
1 month ago

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Questions? Get answers from The Watermill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor or away from the sound of the mill”
 of 5 bubbles poolehornet, 13 Jan 2017 | Read review
“Just ask the staff they are more then willing to help”
 of 5 bubbles babyface4321, 1 Jan 2017 | Read review
“Do not be surprised if there is no room”
 of 5 bubbles MoyaC297, 27 Oct 2016 | Read review
“Enquire whether the newer rooms are available and whether they offer better ficilities than the older motel rooms.”
 of 5 bubbles 104ianf, 18 Oct 2016 | Read review
“If you need disabled facilities - forget it”
 of 5 bubbles 588jaxc, 5 Sep 2016 | Read review
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