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We booked a double room for one night visiting family in Deal. We arrived at the appointed checking in time of 4pm, but there was no answer. After ringing the doorbell numerous times and then contacting the booking agent, who actually telephoned the hotel for...More
3 Thank doggerlily
Response from GKNH, Owner at Sutherland HouseResponded 11 November 2015
Thank you for this somewhat mixed review.
On your specific comments may I apologise once more for my late arrival that evening. It was at exactly 2 minutes past 4 pm. Unfortunately my trip from collecting supplies from town was delayed by a practice for...More
Arrived late one September evening after being left without accommodating after another hotel in the Deal area had lost my reservation and were fully booked. Hotel owner was happy to receive me at such short notice and a lovely room was immediately available for me....More
My partner and I stayed at the hotel for a friend's birthday celebration. Decor is stylish but cosy and garden is beautiful. We stayed in room 3 which has a gorgeous en-suite bathroom, clearly recently refurbished to a very high standard.
The breakfast was very...More
Spent 2 nights at this lovely bijou hotel in Deal for a special birthday celebration. I had room 1 at the front on the ground floor and, I could not have asked for better. Although facing the road, I was surprised that, I was not...More
We arrived and were shown our room on the ground floor, the window was open and when it was closed because of the traffic noise we realized why it was open the room stank.The place had not been cleaned, there was a used ear plug...More
1 Thank jjwildless
Response from GKNH, Owner at Sutherland HouseResponded 3 September 2015
I was horrified to read the comments by this guest. I must admit to being totally perplexed by the vitriolic description of the hotel.
On investigation I have found out that the main cause of the problems experienced by these guests (the smell) was of...More
US$110 - US$114 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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