First day opening and too many issues! Only one of two lifts in hotel was out of order whole time we were there. Baby cot was broken. Monorail to park from hotel not working. Postman pat ride not working when we got there later got going. Same for tree top ride. Octonauts ride same thing. Although our two boys 3 and 1 enjoyed it we both felt there was too many issues on this trip compare to the one we had back in august! We will go back as our eldest boy got sad after leaving! Hopefully there is not as many problems next time.
Fabulous! Ideal for toddlers! I took my little toddler for his 3rd birthday and he’s had the best time! Great hotel, fabulous rooms, entertainment throughout the day and lovely breakfast oh and good WiFi! I’ll definitely be back for his 4th birthday.
We went on a Tuesday before Alton tower theme park opened as the hotel price was much cheaper and it was fantastic. It was quiet, the staff were amazing. We got upgraded to a themed room. The entertainment was great for the kids at night. We ate in the secret garden for a change of scenery and honestly it was a lovely meal. Can’t complain. The waterpark is fantastic for kids so made our stay. We did do the mini golf as it was included but they need to do some work there it was really run down.
We decided to book at the Cbeebies Hotel last minute for the Saturday night as part of our day out in the theme park on the Sunday. Was really looking forward to treating the kids, and fair enough, they did quite enjoy it. But unfortunately the problems started as we entered the front door. It is a self check in on a touch screen, which is all fine in itself, only problem is when I scanned the QR code that was sent to me through text message it said that we had to pay an extra £5 to continue without any explanation why as we paid the full price online. My wife went to go and find a member of staff for assistance which took some time as there wasn't anyone in the reception area and as it is our first time here, didn't know where to look. Once she had found someone he explained that it is a security deposit for our room. Once we had paid that we encountered more problems on the touch screen which seemed to have 'encountered an error' Luckily the assistant hadn't quite left the area as it seemed he was about to, so we called him back, he managed to get us booked in through his own screen on the reception, then handed us our key cards for our room. I'm unsure how we would have got these with no member of staff there as he was only there because we had to find him and then stop him before he went away again. When we finally got to our room we had a brief look round, it seemed OK on first glance, so then decided we would leave our bags there and look around the rest of the hotel and go to the water park. When we got back to the hotel from the water park, heading through the doorway we got stopped by a member of staff asking where our lanyards were, after explaining we didn't get any we had to show her our booking reference and show her our keycards to prove we was staying there she said someone should have given us them already, she found a couple of lanyards for me and my wife and instructed us to wear them around the hotel. We decided to eat at the Windmill restaurant for our dinner, I noticed the menus we got given was different to the menu I was looking at previously on the Alton Towers website and more expensive. It ended up costing us over £80 for 2 adults and 3 small kids and we didn't even bother with a dessert! Breakfast seemed a lot better with plenty of options. Unfortunately I was let down when I had just about finished mine when I found a big long black hair in the mushrooms. Back to our room, we noticed the kids interactive play centre was broken with pieces missing and the screen didn't work, one of my kids pointed out that he had found popcorn in his bed and the phone in our room stated it needed a logon code, and since sleeping in the bed, I have found myself itching all over my back and torso with tiny red spots appearing. The entertainment for the kids was great, they really enjoyed it. And they particularly liked the decor of the room. But would we use again? Highly unlikely.…
Stay for my sons 6th birthday, Room was large and spacious exactly what we needed the children loved our stay including my partner who didn't want to go home. My son chose the swashbuckle room and it was a very pleasant stay.we had a lovely stay, food was good and had a choice of variety. We went to the water park during the day which was fun however the pools at the end of the large water slides made it difficult to get out and having little ones was extremely difficult me and my six year old went under water 2 times on both slides so I would say the slides are more for older children. Don't think I would return the pools were colder then expected too especially the baby paddling area. We went to the rollercoaster restaurant which was fun and different.
This visit was a lovely surprise from my husband, we went with our 4 children aged 11, 11, 5 & 10months. My 5 year old definitely loved it, there was loads of entertainment for the little ones all day. The resort was also nice and clean and the hotel has a great atmosphere. Staff are friendly and helpful. At this time of year I'm assuming it's less busy so we really enjoyed it. The only reason why I didn't give 4 stars due to the overpriced food.
If you can get past the fact that you’ll have taken out a second mortgage to book the break (which to be fair, everyone knows this before they stump up the cash) then you can enjoy the cracking set up. Our kids are aged 3 and 6 and had an excellent time. The entertainers were great and there is a bar to keep parents happy while the kids queue for photographs with a plethora of characters. Rooms are set out excellently with kids bunk beds and their own tv. Very clean and still feel fresh despite the fact the hotel has been open a while now. Would highly recommend.
Great bargain stay at CBeebies land - end of Feb half term. Magical hotel, even had an upgrade to octonauts room! Rollercoaster restaurant was fab - new experience for us all. ( heard mixed reviews, but our experience was great). Pirate takeover was good, we all had a splashing time at the water park! We all really enjoyed our little get away and had a fabulous time.
We stayed at the Cbeebies Hotel during the half term pirate takeover, both children (5 and 2) absolutely loved it and we couldn't have asked for better. Every part of the hotel is made for children and feels so special for them. The room we had was fantastic, all very clean and well equipped - the kids loved the bunk beds and our double bed was really comfortable. The evening entertainment was great and the staff deserved medals for keeping the children engaged and excited whilst also keeping some out of the stage area past the safety barrier who kept running through and getting in the way (esp during photos and character part) - I can imagine this was challenging but they presented as so patient and caring throughout. All staff were incredibly friendly and helpful, and it really added to the special family friendly feel of the hotel. I would absolutely love to return with my children but think we did get one of the cheaper rates with the parks being shut at this time of year so may well be waiting for the same. Tips; There is free juice and water at the evening entertainment and we took our own snacks and food for the kids If you have splash park tickets included in your stay, be aware it can be very busy - we did go on Sat of half term which is likely to be one of the busiest times but I did feel overwhelmed at the amount of people and keeping my young children safe …
One night stay in a postman pat room during half term. The main park was closed but there was a small pirate thing on and also access to the mini golf and waterpark. If you're prepared to have a night all about the kids then this hotel was amazing. Our children (7&5) were blown away by everything from the reception area, musical lifts, bedrooms, character meets (Bing, Postman Pat, Ubercorn, Little Monster, Octonaughts) and entertainment. Yes the entertainment goes on late (9:15pm finish) but it was excellent and I think 5-6 years is probably the perfect age to really enjoy it. The food was also great for kids, lots of options and they ate really well both for dinner and for breakfast. For adults... well yes the food isn't what you would probably like on holiday (it is alton towers after all!) but it was fine and better than in the park itself. There was plenty of it and good choice. The breakfast was actually really good for grown ups too. The bar was well stocked and whilst I don't think I could do more than one night I did enjoy having a glass of wine watching the kids enjoy themselves a lot. Tips: make sure you book your dining times and waterpark slots as soon as you can especially when it is busy.…
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