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Splash Landings Hotel

Alton Towers, Alton ST10 4DB England
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Traveller (1193)
Room & Suite (199)
Pool & Beach (49)
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What you can expect during your stay
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#5 of 5 hotels in Alton
Offering a bright and tropical taste of the Caribbean, the sun shines every day in this crazy Caribbean themed hotel! After a busy day relax in Ma Garrita’s bar, with superb views overlooking the Waterpark and fabulous entertainment into the evening. Splash Landings Hotel offers the perfect Caribbean getaway without stepping onto a plane!All guests will be left with that "Caribbean feeling", and a 'must do' for your stay is a visit to our fantastic tropical Waterpark.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Free breakfast
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Lazy river
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Water park
Entertainment staff
Evening entertainment
Conference facilities
Meeting rooms
Gift shop
Non-smoking hotel
24-hour front desk
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Room features
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
3268Reviews115Q+A100Room tips
Traveller rating
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Popular mentions
New Era Tourism wrote a review 22 Jan
Leicester, United Kingdom17 contributions
I was due to stay at the Splash Landings Hotel on 1st and 2nd January 2022 but I upgraded my Room at the Alton Towers Hotel and stayed there instead. However, I did call into this Hotel a few Times for a drink, as they had a really nice Bar with a very Good Choice of Drinks. I did get worried at one stage though. One of the Managers was having trouble with a None Payer. I saw a Pint of Lager going "to me, to you and back again' watching them with this Pint they looked just like the Chuckle Brothers would of done at one stage. 😀 I could see the Pint ending up over me. Thankfully they both managed to sort it. The Lounge was very relaxing in the Splash Landings Hotel. The Shop had quite a variety of items and we loved the Arcade. We are so glad that we can play for Tickets and Prizes. We still want to try out the Waterpark. Maybe next time. We enjoyed walking through it though on the Bridge on the way to Splash Landings. It definitely made our mind up that we do want to give the Waterpark a go. As with the Alton Towers Hotel, the Staff in the Splash Landings Hotel were all friendly and could not do enough for you. We cannot wait to go back
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Date of stay: January 2022Trip type: Travelled with family
Janine C wrote a review 4 Jan
2 contributions
A bit on the expensive side but we'll worth it staff are so lovely room was lovely and comfortable we really enjoyed our weekend of swimming park rides the park looked very christmassy which was lovely end to the Christmas period
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Date of stay: January 2022Trip type: Travelled with family
breakfastatkimberlys wrote a review 4 Jan
Newcastle-under-Lyme, United Kingdom3 contributions2 helpful votes
We stayed for Santa’s Sleepover on the 23rd - 24th of December (our 5th visit) and it was so poor I submitted a formal complaint, as did our friends who had a separate booking but dined/spent the trip with us. Their complaint was picked up within 48 hours and dealt with swiftly without the issues with the room included with our stay. They responded to me today saying it would be another 28 days, which is unacceptable for a complaint which is worse than the one they picked up urgently. I have since emailed again, spoken in chat and called their experience line to still be told it will be looked into over 28 days. After my friend has a detailed response from two teams, and an apology phone call within two days. I’ll post my complaint below, but this experience was not worth the money and certainly not COVID safe at all. Complaint: I write in reference to my family’s recent stay at your resort (23rd - 24th December) as part of a Santa’s Sleepover package. This was the 5th time of staying at the park during the festive period and it was such a huge disappointment. There was none of the fantastical escapism that creates the Christmas magic and the customer service was completely non-existent. Despite the expensive price of the packages, I am usually happy to pay as I always deem it good value for money with all of the inclusions, service and experience but I am so disappointed this year I felt compelled to send a complaint alongside completing the customer feedback survey. The packed shuttle bus service from the hotel to the park with people standing next to seats coupled with little adherence/enforcement of mask wearing felt very lax of covid precautions, and this was a theme throughout the stay. Opening the park to the public for day tickets meant that all of the exclusivity we usually experience as a Santa Sleepover guest was gone, and the park lost nearly all of it’s magic with the Lightopia sign and market huts obscured the usual ‘Christmasy’ magic when entering. The queues for rides was much longer with a higher volume of guests and day felt like any other visit to the park. It was clear that everything was geared towards making the most amount of money as possible this year. The food was obscenely expensive, as was all of the festive trinkets (£15 for a bag of air with lights?). I appreciate that the business has money to make back, but the whole country has suffered due to furlough ect. This year’s Santa package was more expensive than other years, but a lot less was included - no panto and very little entertainment in the hotel, but we could pay an additional £45 for out family to attend the Lightopia experience? It was actually quite offensive. We spend hundreds of pounds on spending 30 hours at your resort, on top of being Merlin pass holders to create magical memories for our son while he still believes in Santa, and this year you did not deliver on any level. The visit to meet Santa was rushed and impersonal, we were lined up next to other families (which didn’t happen pre-covid), the Elves felt like they were only there for crowd and line management, a contrast to the usual magic building from previous visits. My son actually said ‘I guess I’m getting another Teddy from Santa’ as he watched the family before us leave the hut, and during our visit with Santa, we could hear the next family outside which spoiled the interaction. You need to take note of what your colleagues at Lego-Land have been doing with their Santa experience, getting to the know child before hand and being able to provide a semi-personalised wrapped gift. Much more personal and value for money. The lack of staff interest was evident during this years stay, as the usual fuss over children was not made at all. No treats being handed out, no Santa pack in the room (we had to ask the paper to write a letter to Santa) and the only time park staff spoke to us was to check a wristband. I actually took my family out of Splash Landings water park after 40 minutes as the park had become so full and busy by 11am, I felt unsafe. There was no adherence to wristband timings, and then pools/queues for slides were shoulder to shoulder. I didn’t even consider staying to use the Golf passes after seeing such poor management. I worked as housekeeping during the summer of 2009 and the rooms in the splash-landings hotel have not been updated since that time (we usually stay in cbeebies or the enchanted village). I had to go to the front desk (because the phone was broken) to ask them send maintenance to fix the heating as the room was freezing and we didn’t know the ‘special fix’ the maintenance worker (their words) used to get to come on. The draft from the window was horrendous, there was open milk cartons on the tray and we later discovered that the TV and fan didn’t work (along with the phone). The self-service check system actually took longer to do than the usual staff service as the software was slow and restarted twice. There was also no staff greeting guests or offering a concierge service. The meal in the Secret Garden restaurant was poor in quality and service. I asked for the oatcakes to come without mushrooms and was told that couldn’t be done because they were ‘ready-made’. We were given no bread rolls, the seats were dirty, the wait staff literally threw/slid plates across our table and one child waited an additional 10 minutes for their main course to arrive (which is a long time for an adult to wait, let alone a 5 year old). There was a very long wait between courses (30 minutes), but the bill was brought over before we had even finished dessert which was evidently to rush us out. The breakfast was better, but it was self service and hard to get wrong. Two of the hot drinks machines were broken though which just added to the list of broken things in the hotel. The ‘entertainment’ in the hotel was appalling this year - two members of staff playing a playlist through a speaker is not entertainment. They could have at least played Christmas songs or games with the children. Again, previous years were much more enjoyable, and advertised much better. If I wasn’t such a loyal customer who had experienced what you can deliver I probably would just accept the stay as a mediocre experience and plan to try somewhere else next year, but as someone who has repeatedly experienced the magic I am beyond disappointed. I had even convinced our friends to join us and continually apologised after describing an experience that you simply did not deliver this year. I am incredibly disappointed, and hopefully my son has the opportunity to enjoy Christmas at a different resort next year as we will not be returning for Santa’s Sleepover at Alton Towers again.
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Date of stay: December 2021Trip type: Travelled with family
1 Helpful vote
P J wrote a review 3 Jan
1 contribution
I have been to Alton Towers more times than I can remember, and I have never had a negative word to say about the resort. Unfortunately that streak has now ended, and I have been left very disappointed. I booked a very short break, just one night, for the beginning of January. I wasn’t sure at the time of booking whether or not we’d actually be able to go due to work, and so I took out the cancellation insurance, which clearly states that you are able to cancel your booking for a refund up to 36 hours prior to the booking. I ended up contacting Alton Towers on 30th Dec, 3 days prior to my booking being due to take place on 2nd Jan, so in fact, just over 72 hours, as I contacted in the morning and the check in was at 3pm on the 2nd. I submitted a ‘cancel your booking form’, and assumed that would be it. I have been contacted today, saying that my booking has now passed, I was classed as a ‘no show’ and therefore cannot be refunded. It was then explained to me, for the first time, that the booking needed to be cancelled in person over the phone. So really, the cancellation insurance should say, you need to ensure that you call up and speak to someone to cancel your booking, all before 36 hours before the booking is due to take place, or email early enough that they can respond to your email. It was also explained to me that they were very busy (understandable) but that because of this, my cancellation was not dealt with because there were others in the queue. I think if you submit your ‘cancel my booking’ form before 36 hours this should be it. It doesn’t say anywhere that this isn’t cancelling your booking, it is simply putting your request into a queue to be dealt with, and subsequently your booking could not be cancelled for any number of days, depending on how busy they are. It also doesn’t therefore say that you have to factor in days that the phone lines / emails are shut. If it says you can cancel 36 hours before, you would think it would be as simple as that, using the online cancellation form. However in reality, if the offices are shut over holidays / weekends etc, these days have to be added on to the 36 hours because no one will be in to respond to your enquiry, and you can’t, as I thought, cancel your booking online as it seems. I personally don’t think that the wording is at all clear on the website or on the cancellation insurance. So I am just writing this review to hopefully save the same thing from happening to someone else. If you wish to cancel your booking, make sure you either CALL only (not email) well before 36 hours before your stay. And if you do email, I would do so well before 36 hours, because if they are busy and don’t reach your email and it goes past the 36 hours before, even if you have submitted the email or tried calling before the 36 hours , it will be your fault and your booking won’t be cancelled, and no refund will be given! I presume the same would be said for calling, if their call lines were busy and you couldn’t get through before 36 hours, you wouldn’t get a refund then either. Remember to factor in closed days as well. It should say business days in the wording, but it doesn’t. The whole point of the cancellation insurance, I would have thought, and one of its main selling points, is that you can cancel so close to the booking (36 hours), when in reality this isn’t true. The only way this would be true is if you were lucky enough for the phones to be open and someone to answer your call exactly 36 hours prior to your booking time. I’ve now lost out of £170 from the booking itself and wasted £25 on the protection insurance, even though I followed the rules and terms and conditions as they were given to me. It’s such a shame, because as I said I have never had a negative experience with Alton Towers before. Normally I cannot fault them and holidays there have been some of the best trips away I have had. I will continue to return, it’s just a shame that I have had to have such a negative experience when I was following the terms and conditions and feel like I have been wrongly refused a refund.
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Date of stay: January 2022
Heather F wrote a review 2 Jan
Lancaster, England, United Kingdom28 contributions15 helpful votes
We've stayed at Splash Landings a lot in the past about 8 years ago. I booked a stay after Christmas to brighten up the holidays before New year, but reading the recent reviews I was really put off and worried about our stay. I needn't be. We got there at around 1pm and headed straight to the waterpark. Loads of fun, clean, well staffed. We checked into our room afterwards to find it spotless, really well maintained. We ate at Flambo Jambos for tea, this was busy and the food was more limited than in the past. It probably wasn't worth the price, but as this is a family hotel aimed at fast dining with food to suit everyone, it met that criteria. To be fair, the puddings were amazing. Plenty to do of a night time, we enjoyed the arcade and the bar. Next day we went back to the pool and then onto the theme park. Again, all good. Every single member of staff was polite and helpful. I tried pretty hard to find fault, just to be able to relate to the other poor reviews, but came to the conclusion some people are just too difficult to please. This is a great hotel, an amazing experience and I am booking again for the summer. Thanks all, and a massive thanks to the staff, its pretty evident that you're working very hard, and the attitude and general demeanour of all of you was brilliant. Thank you!
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Date of stay: December 2021Trip type: Travelled with family
1 Helpful vote
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United KingdomEnglandStaffordshireAlton
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Frequently Asked Questions about Splash Landings Hotel
Which popular attractions are close to Splash Landings Hotel?
Nearby attractions include Alton Towers Theme Park (0.9 km), Dimmingsdale (2.6 km), and St Giles Catholic Church (7.4 km).
What are some of the property amenities at Splash Landings Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Splash Landings Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Splash Landings Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Splash Landings Hotel?
Conveniently located restaurants include The Queens at Freehay, The Bulls Head Alton, and The Bridge House Restaurant.
Are there opportunities to exercise at Splash Landings Hotel?
Yes, guests have access to an indoor pool and locker rooms available in the fitness centre during their stay.
Is Splash Landings Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Alton.
Does Splash Landings Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Splash Landings Hotel?
Many travellers enjoy visiting The Old Manor (4.2 km).
Is Splash Landings Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.