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Alton Towers Hotel

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Traveller (1088)
Room & Suite (226)
Dining (24)
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Overview
  • Excellent37%
  • Very good30%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“explorer room”(94 reviews)
“moon voyage”(100 reviews)
“the secret garden”(584 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,855)
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2,840 results
Traveller rating
1,000
871
551
245
173
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1,000
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11 - 15 of 2,840 reviews
Reviewed 1 week ago

Myself and my daughter booked a ‘water park escape’ package with separate theme park tickets. We stayed in a Moonvoyager room with 2 double beds. There are negatives to this review much to my disappointment. It was my daughters 21st birthday and she also has...More

1  Thank jop694
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 4 days ago

Dear jop694, Thank you for taking the time to write to us in regards to your recent visit to the Alton Towers Hotel. Firstly, we were so disappointed to read of the issues that surrounded your Daughter's Birthday Package and also the Cleanliness element of...More

Reviewed 1 week ago

We stayed here for 4 days in march. You will know the 4 days that we stayed... it was the ones with all the snow. It was mental, we could hardly believe it when it started pretty much as we walked through the door of...More

Thank Gaulus
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 5 days ago

Hi Gaulus, Thank you for taking the time to write your review. We are so glad that despite the snow you had such a good time at our Resort. We are also glad that you found the Spa to be so relaxing and that you...More

Reviewed 1 week ago

Went for my birthday in May 2018, with my boyfriend... i am in my 30's but hey i have always wanted to see what the hype was about the hotel and have to say was great. We arrived early on day one to get the...More

Thank coolcatbailey
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 5 days ago

Hi coolcatbailey, Thank you for taking the time to write your review. We are so glad that you had such a good time staying in our hotel! We are super happy that you found our staff to be helpful and polite. we are happy that...More

Reviewed 2 weeks ago via mobile

As per usual the theme park was amazing, great rides and queue times fairly short. We stopped in the splash landings hotel, this hotel was very clean and the hotel staff very friendly. For the evening meal we decided to eat in the secret garden...More

Thank BradleyNG
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 2 weeks ago

Hi BradleyNG, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your stay did not live up to your expectations. We always aim to provide a fantastic experience for our guests, and we would...More

Reviewed 2 weeks ago

We did a one night stay in a Moon Voyager room, one adult and two teens. Check in was easy; the young staff were friendly and eager to help. Only sticking point was that if you want an early breakfast slot you needed to book...More

Thank slingbacksixty
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 2 weeks ago

Hi slingbacksixty, Thank you for taking the time to write your review regarding your visit to our Resort. We're glad to see you had a fantastic time at the Resort, particularly that you found your room to be comfortable. Thank you once again for your...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Pool
Details
Price range
US$183 - US$343 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$183 - US$343 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1088)
Room & Suite (226)
Dining (24)
Pool & Beach (7)
Family and Play Areas (10)
Questions & Answers
Ask a question
Charlotte K
3 May 2018|
Answer
Response from David K | Reviewed this property |
There should be a fridge in the room but it will depend on your room standard. Drop them a note and ask the question..
0
Votes
h_ormond
11 April 2018|
AnswerShow all 5 answers
Response from Cefa21 | Reviewed this property |
Sorry for delay! Yes there is!
0
Votes
Kelly C
1 April 2018|
Answer
Response from David K | Reviewed this property |
Not sure but I would say no. Cost to a business of that size would be enormous. We all know how Sky like to negotiate on pricing.....not. Enjoy your day there’s lots to do and I sure of the bars on site may show the sport.
0
Votes
Room Tips
"Get an Artic Explorer room"
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"Lake view away from lifts."
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"Visit the spa"
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"For privacy i would go on the second floor, book your restaurants before you go and you get free parking as a..."
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