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Alton Towers Hotel

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2,424 Reviews from our TripAdvisor Community

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Showing 2,412: English reviews
Durham, United Kingdom
Reviewed 4 June 2015

My partner and I entered into a civil partnership and chose Alton Towers and its hotel to spend the honeymoon. It was the perfect place, we stayed in the Arabian Nights room which comes with a free bottle of champagne and truffles as well as a HUGE comfortable bed. The room itself is very much in the Arabian style, made...

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Helpful?
Thank KANickeas
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear KANickeas, Thank you for taking the time to complete a review on Trip Advisor. We're delighted to read that you had a fantastic Honeymoon at the Alton Towers Hotel. It's great that you were impressed with the service that you received, and enjoyed your evening meal at Flambos Restaurant. It's very rewarding to hear how you enjoyed your time...

Barnsley, United Kingdom
Reviewed 4 June 2015

The enchanted village really was enchanting! The staff were all wonderfully friendly and helpful, particularly the entertainment staff who ran the treasure hunt (such a lovely way to encourage children to politely explore the village) in the evening and provided games and circus equipment for kids earlier on. The lodges themselves were clean and inviting, with lots of lovely finishing...

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Thank cathyo426
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear cathyo426, Thank you for taking the time to complete a review on Trip Advisor. We're pleased that you had a magical and memorable short break at the Enchanted Village recently, and it's great that you enjoyed Tree Top Quest. We're glad that you found our staff members to be helpful and polite, and your children had fun taking part...

Stoke-on-Trent, United Kingdom
Reviewed 1 June 2015 via mobile

We stopped over in the moon voyager room and it certainly does have that wow factor!! Lovely comfy beds, great shower and brilliant decor!! My only slight grumble would be with us being at the rear of the hotel we could hear the trollies and staff outside making a bit of a racket till gone 9pm. We did book this...

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2Thank Griffter81
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Griffter81, Thank you for completing a review on Trip Advisor. We're pleased to read that you had an enjoyable stay at the Alton Towers Hotel recently, and liked the theme of our Moon Voyage Rooms. Thanks again for your feedback, and we hope to welcome you back to the Resort again soon. Best wishes, Charlotte Alton Towers Resort

Lake County, Illinois
Reviewed 31 May 2015

We stayed for 2 nights and spent 3 full days at the resort. We arrived bright and early on the first day, checked into the hotel and headed into the main Park. We had a fun day and went on many of the rides. Busy but the wait times are handled pretty well (our tip, leave the big rides to...

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Helpful?
Thank maddiemoo05
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear maddiemoo05, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you and your family have had a fantastic short break at the Alton Towers Hotel recently, and that you enjoyed staying in a Moon Voyager Room. We are never complacent about our customer experience and it's very rewarding to...

Suffolk, United Kingdom
Reviewed 31 May 2015 via mobile

Stayed at the hotel 3 times absolutely love it ..always feel like a big kid ...nice rooms clean and tidy ...staff are very pleasant ...breakfast is great you can eat till you drop ! So much choice ...Not had any evening meals in the restaurant as a limited choice . Would recommend ,only down side is it can be very...

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Thank Scarlet1971
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Scarlet1971, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had an enjoyable time staying at the Alton Towers Hotel recently, and that you are a regular visitor to the Resort. We hope to see you again soon! Best wishes, Charlotte Alton Towers Resort

Birmingham, United Kingdom
Reviewed 31 May 2015 via mobile

Just stayed here for 2 nights including 1 night in a themed room. Very good hotel. Great friendly staff and lots going on. Great surroundings to chill outside and very good food at the secret garden restaurant. Only cons are something's are over priced but expected. Overall I would recommend and would sure go back!! Breakfast good but go either...

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Thank Luke B
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Luke B, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you had a great time during your recent short break at the Alton Towers Hotel, and we hope to see you again soon! Best wishes, Charlotte Alton Towers Resort

Essex
Reviewed 30 May 2015 via mobile

We have just got back from our 2 day break to Alton Towers resort. When we arrived we went straight into the theme park which my kids had a great day. Then when we checked into the hotel all was going well, we stayed in room 339 ( Moon voyage floor ) the room was clean tidy also had fridge...

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Thank MrYettie
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear MrYettie, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that overall you enjoyed your recent short break at the Alton Towers Hotel, and visits to the Theme Park & Water Park. However we are sorry to hear of your experience at the Secret Garden Restaurant. It appears that in...

Reviewed 30 May 2015 via mobile

My wife, myself and our 14 year old daughter spent two nights in the Alton Towers hotel during half term and it was very disappointing. The beds were the most uncomfortable I have ever used in a hotel. The rooms were clean but basic. The "entertainment" consisted of two female singers and a man on keyboards murdering a variety of...

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1Thank Greg P
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Greg P, Thank you for taking the time to complete a review on Trip Advisor. We are sorry if your recent short break at the Alton Towers Hotel did not live up to your expectations. We apologise that you were dissatisfied with the comfort of your bed, and have passed your feedback onto the Housekeeping Team as mattresses are...

Worcester, United Kingdom
Reviewed 29 May 2015

The Alton Towers Hotel doesn't come at the cheapest price but it's worth the spend! We spent one evening in the Arabian Nights Suite, the room was well maintained and spotless, it was incredible and ideal for couples. The bath had Jacuzzi jets which made the champagne on arrival taste even sweeter and the bed had to be the comfiest...

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2Thank Erika Louise T
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Erika Louise T, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a lovely stay at the Alton Towers Hotel recently, and that you enjoyed staying in the Arabian Nights Room. It's great that you found our staff members to be helpful and polite, and that you...

Burton upon Trent, United Kingdom
Reviewed 28 May 2015

Recently stayed in room 361. Rooms are well maintained, clean and comfortable. Everything you'd expect to find in a modern hotel. We stayed in a moon voyage room, which was themed along the lines of a modern Jules Verne, with an Altonesque twist. The decor is bright and modern, and done with a strong sense of humour as one might...

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Thank Odin_Lowry
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Odin_Lowry, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had an enjoyable stay at the Alton Towers Hotel recently, and that you found our staff members to be polite and on hand to help. It's great that you liked the theme of the hotel, and enjoyed its...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

Additional Information about Alton Towers Hotel

Address: Farley Lane, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: $77 - $397 (Based on Average Rates for a Standard Room)
Number of rooms: 175
Reservation Options:
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Also Known As:
Alton Hotel Tower
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Questions & Answers

Here's what travellers have asked, with answers from Alton Towers Hotel staff and other travellers.
43 questions
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Edinburgh, United Kingdom
Scotland, United Kingdom
9 months ago
London, England

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Questions? Get answers from Alton Towers Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“facing the fountain”
 of 5 bubbles hols256, 21 Feb 2017 | Read review
“VIP parking spaces provided for the themed rooms is a nice touch. Peter Rabbit Room only sleeps 3.”
 of 5 bubbles Lib96, 20 Feb 2017 | Read review
“New Explorer rooms are dark.”
 of 5 bubbles mariefidler, 16 Feb 2017 | Read review
“Do not expect luxury.”
 of 5 bubbles alif961, 13 Feb 2017 | Read review
“Don't expect a quiet night's sleep. There is no security making sure guests keep the noise down throughout the night”
 of 5 bubbles emmylooweez, 11 Feb 2017 | Read review
5 of 5