We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stayed here last night and attended a Murder Mystery evening which was good fun. The building looked very old in places and so had some character - Much better than modern boxes. The grounds were also nicely laid out. The main stair case is...More
1 Thank Sue W
Response from 018gm, General Manager at Mercure Burton Upon Trent Newton ParkResponded 1 week ago
Dear Sue W
Thank you for your very kind words regarding your stay. They are very much appreciated by myself and all the team.
I look forward to welcoming you back to the hotel in the very near future.
Visiting on business. lovely welcome and stunning building. Room was large and quiet however for the toyota apprentices staying. Did complain and the hotel apologised and resolved the problem. was disappointed in the breakfast area as it was very small and couldn't cater for the...More
Response from 018gm, General Manager at Mercure Burton Upon Trent Newton ParkResponded 2 weeks ago
Thank you for your comments regarding your recent visit to the hotel. I have reviewed your comments with interest and I am a little confused regarding the comments about other guests, however I am pleased the issue was resolved for you. The hotel...More
We got bought a prosecco afternoon tea and when I tried to book was made incredibly difficult told they only do it during the week. Eventually got it booked for a Sunday and when we arrived no prosecco was on the table we had to...More
Response from 018gm, General Manager at Mercure Burton Upon Trent Newton ParkResponded 15 March 2018
Thank you for your feedback both on here and in the email you sent direct to myself. What I am confused about it that on this site your comments regarding the event are very different. We would never put Prosecco on a table...More
Very average. Old building which is quite noisy throughout the night. Seemed to be exceptionally noisy outside my room from about 5:30 am (possibly a broom or similar cupboard just outside). No hot water for a shower in the morning which I did report at...More
Response from 018gm, General Manager at Mercure Burton Upon Trent Newton ParkResponded 12 March 2018
Thank you for your comments regarding your stay with us. I was not sure where to respond to as you have put your review on different sites, albeit under different names, but the review is exactly the same - I always find that...More
Situated in a lovely village. Lovely hotel but rather tired. Nice staff. No water on first morning and nobody bothered to inform us. Every other floorboard creeks. On the whole a nice place but very pricey, breakfast is £11.00!More
Response from 018gm, General Manager at Mercure Burton Upon Trent Newton ParkResponded 29 January 2018
Thank you for your review on your stay with us. I am sorry no one informed you of the hot water situation, I have spoken to the team and it only affected a couple of rooms and we were not aware of it...More