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Mercure Burton Upon Trent Newton Park

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376 Reviews from our TripAdvisor Community

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Showing 365: English reviews
cambridge
Reviewed 18 March 2016

I stayed here for several days over the past week. The hotel is based in a old country house (with later extensions). You can see that in the past the hotel was quite grand. However, the decor, fixtures and fittings are now dated and in need of renovation (I would hazard a guess that the last major renovations occurred in...

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Helpful?
Thank JamesDCambridge
Management response:

Dear JamesDCambridge, Thank you so very much for taking a moment to share your experience. It is clear by the scores given and your comments that we did not reach your expectations and I would like to offer my sincerest of apologies. I have passed your positive comments to our house-keeping team. Your feedback has been viewed by the senior...

Heckmondwike
Reviewed 7 March 2016

We stayed on weekend deal 2 nightsB+B plus dinner on the first night- check in was quick and efficient and the room was clean and well kept (room 202) The dinner in the restaurant on the Friday evening was excellent I had the steak and Doombar pie and my wife had the chicken Breakfast on the first morning was excellent...

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Helpful?
1Thank georgemjohnson
Management response:

Dear geopgemjohnson, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff and cleanliness. However, we’re sorry we fell below your expectation regarding the slow service in breakfast.We will look into...

Aylesbury, United Kingdom
Reviewed 3 March 2016

Expecting a quiet weekend we were a little shocked at the attitude of some of the wedding guests that were staying that weekend, allowing kids to run riot down corridors, fire escapes and stairs. Saying that some of the adults were acting worse than the kids. Seeing we were not part of the wedding parties, we were asked and gratefully...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank R15wilkinson
Management response:

Dear R15wilkinson, Thank you for taking the time to post a review to the TripAdvisor community. I am delighted to read that you had such a great stay and I have shared your comments with the wider hotel team at our morning meeting today who were equally thrilled to read your comments. Thank you once again and we hope to...

Leicester, United Kingdom
Reviewed 2 March 2016 via mobile

This is an amazing place with beautiful gardens and very comfortable rooms but on this occasion our stay was tainted by a complete lack of organisation. Our friends celebration was planned by them in detail in discussion with the hotel. The meals were preordered and guests were to be given a choice of wine from a selected list of red...

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Helpful?
Thank Sue G
Management response:

Dear Sue G, Thank you for taking the time to post a review on TripAdvisor. Please accept my apologies for the elements of your stay that were not to your satisfaction. It is certainly disappointing to read that we did not deliver on a truly great guest experience. I along with the hotel management team review all guest comments to...

Measham, United Kingdom
Reviewed 23 February 2016

Attended the Wedding Fayre they had recently and was majorly impressed with the hotel, it's surroundings and the actual venue itself. The staff were exceptional, nothing was too much trouble for them and there willingness to attend to the needs of the guests was noted and really appreciated. The only thing which l am sure they are trying to sort...

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Helpful?
Thank KaiSozay
Management response:

Dear Alastair M, Thank you so much for your kind review! I am delighted to hear you were majorly impressed with our recent wedding fayer at the hotel and decided to take the time to leave your feedback online. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will ensure that...

Basildon
Reviewed 23 February 2016 via mobile

Had to go to newton solney for a business trip , upon arrival was taken back at the hotel. Looks from the outside was amazing ! Upon arrival the staff were very helpful and through out my stay there. Exceptional customer service. All in all great place to stay

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Helpful?
1Thank Matt G
Management response:

Dear Matt G, We very much appreciate your comments regarding your stay at the Mercure Burton Upon Trent Newton Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Cambridge, United Kingdom
Reviewed 6 February 2016

Two night wedding anniversary celebration stay. Nice experience, room spacious and with the most comfortable bed. Breakfast was good and served on a hot plate (so important for breakfast). Staff very attentive, wife wanted more tea and milk delivered in minutes.Very quiet with some grand architecture. Would recommend it to anyone and will certainly com again.

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1Thank Peter W
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am thrilled to hear you enjoyed your stay and I hope it won't be long before we have the opportunity to welcome you back to the Hotel. Kind Regards Moira Banks General Manager

Tewkesbury, United Kingdom
Reviewed 31 January 2016

We arrived at 5pm after a spontaneous booking for New Years Eve. Despite there being an event on at the hotel which we were unaware of, the staff were extremely helpful and attentive to us. We had booked our stay through a late-booking website in which we paid for a double room and dinner. Despite having to cater for a...

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Helpful?
Thank Ryan P
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Dear Ryan Thank you so much for posting this fantastic review. I am pleased to hear that you had a great stay and will definately be returning. I will make sure I pass on your compliments to the whole team and, in particular, Zachariah who you mention. I hope it won't be long before we have the opportunity to welcome...

Sheffield
Reviewed 22 January 2016 via mobile

Average hotel with really good staff who go out of their way to make you welcome. Rooms clean but dated. Visit ruined by the failure of the hot water system so cold shower this morning. Breakfast was good with fresh cooked ingredients. The hotel is good value at 70 pounds but would feel expensive at 80.

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Helpful?
Thank MelvilleIan
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am so sorry you were inconvenienced by the failure of the hot water system. You will be pleased to hear that this was easily mended and I hope this unavoidable occurrence would not put you off returning. Kind Regards Moira Banks General Manager

Ipswich, United Kingdom
Reviewed 4 January 2016

Both my wife and I stayed 2 nights from 26th-28th December 15 with meal on the 1st night and breakfast both mornings. Our 1st room they gave us had a broken window that didn't quite closed so after we mentioned it they moved us to another room which was much better. The hotel was very quiet, I think there was...

Review collected in partnership with Mercure Hotels
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2Thank Roger P
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review, your feedback is vital as we strive to improve in our customer service & standards. I am pleased to read that you enjoyed your stay and that Luke looked after you well. I will be sure to pass your feedback on to him. Thank you again for your feedback and...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Newton Park Hotel is an elegant 4 star Country House Hotel set on 8 acres of beautiful landscaped gardens on the edge of Burton - Upon - Trent and close to the main cities of Derby & Nottingham. The hotel is the perfect location for business or pleasure and offers a tranquil and serene setting in the conservation village of Newton Solney. The hotel is staffed 24 hours by a team of professionals whose mission is to provide outstanding levels of hospitality to our customers. Rest assured for whatever reason you choose to visit,we guarantee a warm and friendly welcome for all of our guests. ... more   less 

Additional Information about Mercure Burton Upon Trent Newton Park

Address: Newton Solney DE15 0SS, England
Region: United Kingdom > England > Staffordshire > Newton Solney
Price Range: $92 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Burton Upon Trent Newton Park 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Mecure Burton Upon Trent Newton Park Hotel Newton Solney
Ramada Burton Upon Trent
Burton Upon Trent Ramada
Ramada Hotel Newton Park
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Burton Upon Trent Newton Park staff and other travellers.
1 question
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Wakefield, United Kingdom
11 days ago

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Questions? Get answers from Mercure Burton Upon Trent Newton Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room on the second floor was quiet, good views over the front entrance and garden, excellent bath/shower and large television.”
 of 5 bubbles 297avrild, 18 Mar 2017 | Read review
“Ask for the old building if you want a more stylish, historic room”
 of 5 bubbles 730jeremyb, 16 Jan 2017 | Read review
“Go high up and ask for a room on the opposite side to the car park!”
 of 5 bubbles JulieBrighton, 5 Oct 2016 | Read review
“Just don't”
 of 5 bubbles dante1007, 26 Sep 2016 | Read review
“Avoid room 103”
 of 5 bubbles joemcd121, 22 Aug 2016 | Read review
5 of 5