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Stone House Hotel

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Stone House Hotel
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447 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Watford, United Kingdom
Reviewed 1 week ago

We found the staff very helpful, both before and during our stay. As I had some mobility problems I emailed to ask for a room which was easy to access and with a walk-in shower. The receptionist rang me back very promptly to say the most accessible room was a twin and to check we'd be OK with this which...

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Helpful?
Thank Bon_sejour_65
GM333, General Manager at Stone House Hotel, responded to this review

Thank you for your wonderful review! I am delighted that our dedicated reservations team ensured that you were happy with your room and allocated you the most suitable one. All of our staff are constantly being trained and work very hard to provide all of our guests with a first class service so it is great to see that this...

Reviewed 2 weeks ago via mobile

We held our wedding breakfast here & stayed overnight it was first class from start to finish great service & really great & helpful staff highly recommended very friendly & as a really good vibe also we went for xmas dinner this year & it was top class the room, food & service were great really enjoyable I would recommend...

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Helpful?
1Thank Stephen K
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you very much for your wonderful comments regarding our Christmas Day Lunch! We are delighted that you chose to return to us for the festive period after your wedding with the hotel. We thoroughly enjoy hosting all of our guests on special days like this and look forward to welcoming you back to the Stone House in the near...

Reviewed 3 weeks ago

Decided to take the family here for Xmas day lunch, regrettably this was a mistake ,there were three kinds of meat on offer plus one fish dish, all of the meat dishes were covered in the same gelatinous gravy so all the dishes looked the same and tasted the same. The restaurant was staffed by one male and two female...

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Helpful?
2Thank Eric C
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. I was very disappointed to read your comments about Christmas as we have had many people re-book with us for 2017 based on their delight with the food and atmosphere provided throughout the festive period at the Stone House Hotel including Christmas Day. Staff on the day did ask if...

Manchester, United Kingdom
Reviewed 4 weeks ago

On arrival the reception area didn't fill me with much confidence. Whilst the receptionist was friendly, the area was horrid, tired and dirty. A door was open to the back office, showing a litter shrewn floor; all looking very dirty and unloved. I had to wait a good 10mins to be allocated my room, as customers were complaining about no...

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Helpful?
3Thank Lindsay S
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. We do understand that first impressions count and whilst I am delighted that the Receptionist was polite and professional I am deeply disappointed that you witnessed a mess of any kind. This has been heavily discussed and immediate action has been taken regarding this. We are also currently going through...

Ampthill, United Kingdom
Reviewed 4 December 2016 via mobile

Arrived after a two hour journey, after walking around which felt like about 10 corridors, we arrived to our room (no 21)... Me being pregnant I couldn't wait to get into a nice deep bath, but sadly we had no hot water, after a complaint by my husband we were moved, so I packed all our things up again, but...

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1Thank stulea
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for taking the time to review. I am sorry that you didn't experience a good stay with us. We are currently refurbishing all remaining bedrooms including new bathrooms. Staff training is also going to be strongly implemented. We have taken your comments on board and do hope that you would reconsider visiting us again in the future to...

Birmingham, United Kingdom
Reviewed 29 November 2016

Worst hotel room ever.Very odourous bathroom,totally out dated.stained carpets,cob webs,mouldy curtains and windows which did not open.Breakfast was a joke.No cleared tables ,buffet with empty containers,having to ask for even the basics such as cutlery ,plates etc. No offer of tea or coffee and totally disorganised staff.

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Helpful?
2Thank cw552016
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for your review, We are currently going through extensive refurbishment of the bedrooms including new bathrooms. We are also implementing more staff training as we want to ensure that each guest receives the highest standard of service. We would hope that you would consider returning to the hotel in the near future to see the work been carried...

Stone, United Kingdom
Reviewed 27 November 2016 via mobile

Visited with friends for Sunday lunch. Whilst sitting in the lounge area having drinks before our meal we noticed how chilly it was. Going into the dining room it didn't improve. By the time we had eaten our meal which was good; we moved back to the lounge to hopefully warm up- unfortunately not. We left the hotel earlier than...

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2Thank DIANE F
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. I am very sorry that you found the hotel to be chilly during your visit. We do have a beautiful large log fire in our Restaurant that should always be lit creating a warm and inviting atmosphere for our guests. I am sorry that it was not unfortunately lit on...

Trowbridge, United Kingdom
Reviewed 24 November 2016

Staye here for three nights this week and sadly the hotel is in desperate need of work in the rooms. The public areas are OK but it is November and they were quite chilly. Reception was not particulary smart - first impressions! Rooms are warm but are generally tired and dated with faded carpets and grubby bathrooms. I turned the...

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5Thank FromWiltsatWork
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for taking the time to leave a review. I am sorry that the hotel did not meet your expectations on this occasion. We are currently undergoing full refurbishment of the remaining bedrooms including new bathrooms and are concentrating on extensive staff training. We agree that first impressions certainly count for a lot and with that in mind we...

Stafford, United Kingdom
Reviewed 20 November 2016

Having read other reviews they were a complete mix so not sure what to expect.....need not have worried...our room was as requested...staff very friendly....breakfast more than adequete (although had to remind servers twice about not bringing hot food BEFORE I had finished previous course)....evening meals v good with large portions...a bit too much for me... the only negati0ve, which was...

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1Thank Carol S
GM333, Guest Relations Manager at Stone House Hotel, responded to this review

Thank you for your lovely comments about the Stone House. We are delighted that you had an enjoyable experience with us. We have amazing staff at the hotel who are currently going through even more training to ensure we are always offering the guests a first class service. Thank you for your comments on the breakfast and dinner, the Chefs...

Buckinghamshire
Reviewed 20 November 2016

I chose this hotel purely on price, as a quick stay over on a long trip. The staff were motivated and helpful - the rooms clean, and (very) warm. This is a bit of an odd egg - like stepping back 50 years, clearly catering to 'The Major' and showing some interesting refinements in the main building. The place would...

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Helpful?
Thank ChrisH007

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
An elegantly restored country house, the traditional style creates a delightful and tranquil environment echoed in the peaceful gardens and patio areas. There are 50 en suite rooms and guest facilities including an indoor swimming pool, sauna and gym. Dine in our restaurant with its original fireplaces and views across the gardens or recharge your batteries in the Lounge Bar. Whatever your requirements, our experienced staff will be on hand to discuss your needs throughout your stay. Our personal attention to those little extra details, along with the courtesy of our staff, will leave you confident that your stay will be an enjoyable and memorable one. ... more   less 

Additional Information about Stone House Hotel

Address: Stafford Road, Stone ST15 0BQ, England
Region: United Kingdom > England > Staffordshire > Stone
Price Range: $90 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stone House Hotel 3*
Number of rooms: 50
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Questions & Answers

Here's what travellers have asked, with answers from Stone House Hotel staff and other travellers.
2 questions
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6 months ago
over a year ago

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Questions? Get answers from Stone House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility problems, as for Room 25 which is a twin on the ground floor, easily accessible with good walk-in shower.”
 of 5 bubbles Bon_sejour_65, 9 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles LindsayS558, 15 Dec 2016 | Read review
“Don't stay here.”
 of 5 bubbles cw552016, 28 Nov 2016 | Read review
“Road noise on A34 side - Good Luck!”
 of 5 bubbles FromWiltsatWork, 24 Nov 2016 | Read review
“We were in 44 a twin delux which face the back so very quiet”
 of 5 bubbles CarolS341, 20 Nov 2016 | Read review
5 of 5
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