Frensham Pond Country House Hotel & Spa
Bacon Lane, Churt, Farnham GU10 2QD England
Lowest prices for your stay
US$91
Free cancellation until 06/04/23
US$91
US$85
Free cancellation until 07/04/23
US$91
US$85
Free cancellation until 07/04/23
PricelineUS$91
TravelocityUS$85
Orbitz.comUS$85
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Room & Suite (110)
Dining (54)
About
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Value
Welcome to the Frensham Pond Country House Hotel & Spa in Farnham, Surrey . Set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting whilst access to the motorway networks and shopping center is a short five-minute drive away. Fantastic walk in rain and hand held showers . Fitness studio . In room safe. All our superior bedrooms and garden executive bedrooms now have a fridges. Amazing Hypnos Super king beds for a perfect sleep quality. . Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Patio
Highchairs available
Taxi service
Business Centre with Internet Access
Paid private parking nearby
Car park
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Afrikaans, Czech, Hindi and 5 more
Location
Contact
Bacon Lane, Churt, Farnham GU10 2QD England
Getting there
Car HireSee all Churt car hire
1711Reviews15Q+A100Room tips
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We managed to get a late booking for Afternoon Tea for Mother's Day - having never been before - and from the beginning the customer service was excellent. They were really helpful finding a slot for us and then adding to our numbers even with a couple of hours notice and the service when we got there from Dhruv was second to none. The Afternoon Tea was delicious, the scones, cream and jam incredible, the sandwiches very tasty and varied with top quality ingredients. I must admit I didn't try the cakes but they looked incredible and our neighbour really enjoyed the take home bag! Dhruv served us, and was just perfect, he swopped our table for one with a better view, beautiful over the lake, and was just the perfect amount of attentive and so polite, nothing was too much trouble. I would have preferred loose leaf tea but that's a small nitpick and the tea and coffee was plentiful, as was food. A great experience, thank you.…
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Date of stay: March 2023
Value
Location
Service
Room Tip: Ask for a table overlooking the lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The best hotel we have stayed in, food was amazing, we stayed in a garden room, really nice, we used the spa while there, that was really good, staff were always really helpful and pleasant, the local area is good for water sports, plenty of walking, a really lovely part of the country
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a reservation at the hotel for Afternoon Tea for Mother's Day and at the time of booking was asked for payment, which I happily made. Unfortunately my elderly mum was taken unwell a couple of days before the 19th March and I called the hotel to cancel my reservation, which they arranged, but point blank refused to refund my payment, which was £66.00 for 3 people. The lady I spoke to was completely unsympathetic to the situation and just kept telling me they'd already purchased the food for the day. I'm sure they had, but come on, a few finger sandwiches and scones.... really!!! At no time when making the booking was it mentioned to me it was a non-refundable booking, and indeed the lady I spoke to confirmed this. With 2 elderly parents and health issues always just around the corner I doubt I would have made the reservation for Mother's Day if I'd known this. I think the customer service offered is appalling and would suggest anyone else is very sure of the terms of their booking when making a reservation. …
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hannah on reception was amazing and delivered exceptionally good customer service! The spa was also lovely, very clean and relaxing. I had an incredible Massage by Mihir, honestly one of the best full body massages I’ve ever had. I would definitely return.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Given the setting and surroundings, this hotel deserves to be better than it is. If tries hard to be more than a 3-star, but that's all it is. The Spa is very small and underwhelming, only 6 beds by the tiny pool. The treatment we had was good. The rooms and corridors are dated. Restaurant OK but no more than that.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were unable to attend due to illness and were told to offer out to anyone to take our place. We did not do this but asked to reschedule just the room booking but not the event which we felt was reasonable. Sent 3 communications regarding this and no response other than a call on the night of our stay to find out where we were? And another the following day asking if we enjoyed our stay. Really disappointing and poor customer service
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am appalled at the antics of this hotel. I booked 2 rooms well in advance to ensure I would get availability as we are going to a wedding locally and need to stay. This was the closest hotel and via Booking.com I confirmed the rooms for £75 each for 1 night. I received confirmation from the hotel and messages saying they look forward to my visit and suggesting upgrades or spa bookings. Now, nearly 3 weeks later I receive an e mail to say the price is wrong and it is now £200 plus VAT. An increase of over 200%. I was told if I didn’t accept the new charge within 24 hours my booking would be cancelled. I challenged this and the hotel came back and agreed to honour the original price on one of the bookings but not the other. They then cancelled my second room. This is clearly a decision by the hotel to increase the price hugely when they realise there was an event happening and a number of people would need rooms. As a family and friends we had spoken about which hotel we had booked and others had booked their rooms also, making the hotel fully booked, which is when they changed the rate. Disgusted that they employ these tactics and simply cancel a booking. I am now left with one room when I need two and am being told it’s not free cancellation, so I potentially lose my original £75. As a respectable business their attitude and actions are disgraceful, the worst customer service I have ever encountered and I will not let this drop…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
The Frensham Pond Hotel scores highly for its position (right on the lakeside), and its grounds are very well maintained. Our room was warm, comfortable and impeccably clean. We found the staff pleasant and competent. The buffet breakfast was generous and freshly prepared. However, the extensive dinner menu gave away its provenance - largely the freezer and the catering supplier. This is probably in order to reduce wastage as much as possible. Our impression was that very little was prepared from fresh ingredients. If this hotel is to deserve its own claim to be a “country house hotel”, however, the menu should be reduced by 75% and made up of a few choices per course of dishes prepared with care from fresh ingredients!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
As a family of 3 adults we were treated by a very kind family member to stay at the Frensham Pond Hotel and Spa for Christmas, under their 3 day Christmas Residential Package in December 2022. We were of course apprehensive whether our stay would meet our expectations. Prior to arrival we communicated with Mala, the EXCELLENT Sales Manager, with all our requirements. She was absolutely professional, courteous, helpful and patient. So we expected that our stay would match her great customer service. And what a joy it was to find it certainly did!! The staff, the food, the rooms, the atmosphere, the ambience and even the other guests - all of this was absolutely wonderful. We added an extra day to the 3 day package. We had the most brilliant time and the staff were so pleasant. The spa and its facilities were great, Jo, the Spa Manager was also very nice and very accommodating and made us feel like royalty. It was a lovely experience at the spa. Furthermore, Nicola on reception, Vishnu the Maitre'd and Mala and in fact all the staff made our stay such a wonderful and very memorable one. It was worth the long travel and worth the cost. We would most definitely recommend staying at this location. It is 10 out of 5 stars. It really was a very lovely and very memorable stay. Many many thanks again to Mala for the extra touches that made our stay very special and personalised, she is a great asset to the hotel. Would we recommend this hotel? An unhesitating and resounding YES!! Will we be staying at Frensham Pond Hotel again? Again an unhesitating and resounding YES!! In fact we have already made a tentative booking with Mala. THANK YOU to Frensham Pond Hotel for an outstanding stay in such a beautiful, serene and picturesque location. See you soon Frensham Pond Hotel :-). P.S. The only negative was that the staff did not have the superpower to make the cold Christmas weather a bit warmer (only joking of course), but this said, on a serious note, thankfully the hotel was very warm and housekeeping kindly obliged us with more blankets. We genuinely did have a wonderful stay.…
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Date of stay: December 2022
Value
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Service
Room Tip: Unsure about room type? Contact hotel as they will helpfully match the room to accommodate your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Having been gifted a spa experience I have been very disappointed. I booked the experience and informed the lady at reception that I had a voucher from 10-2. I later received a call after confirming the booking and was asked what time I wanted to come and what the voucher included which I was slightly confused about given it was a voucher with a code I provided that was purchased from their website. I was then asked again what time I wanted to attend and I repeated the tile I had provided before 10-2. The receptionist continue to speak to me when I informed them I needed them to call back as I was driving. I never received a call. On arrival I noticed it was paid for parking and had to pay £12 for the time I was at the spa. When I arrived at reception I was asked for my registration number at the desk. I informed the lady that is already paid and she said that I didn’t need to as I was using the facilities when I asked how I get a refund as I was never informed of this when I asked when I booked she said I had to call the center to request a refund. I have had to email them and am still waiting for a refund. I was then informed that the spa wasn’t open as the manager had no arrived. My booking started at 10. I was eventually let in at 1015 but was not offered a drink whilst I waited. On arrival the sewage was being emptied which was a very unpleasant experience. The spa was okay but for 35 for four hours there is not much here. The spa pool says it’s 37 degrees but it’s very cold and the steam room is not very warm either. Overall a very disappointing experience and not very relaxing whatsoever. …
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$90 - US$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
churt best western, best western churt
LOCATION
United KingdomEnglandSurreyFarnhamChurt
NUMBER OF ROOMS
53
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Claim Your ListingFRENSHAM POND COUNTRY HOUSE HOTEL & SPA: UPDATED 2023 Reviews, Price Comparison and 653 Photos (Churt, England) - Tripadvisor
Frequently Asked Questions about Frensham Pond Country House Hotel & Spa
Which popular attractions are close to Frensham Pond Country House Hotel & Spa?
Nearby attractions include The Sculpture Park (3.1 km), Alice Holt Forest (3.6 km), and Farnham Park (7.0 km).
What are some of the property amenities at Frensham Pond Country House Hotel & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Frensham Pond Country House Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Frensham Pond Country House Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Frensham Pond Country House Hotel & Spa?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Frensham Pond Country House Hotel & Spa?
Conveniently located restaurants include Yiayias at The Fox, The Gurkha Durbar, and The Queens Head.
Are there opportunities to exercise at Frensham Pond Country House Hotel & Spa?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Frensham Pond Country House Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Frensham Pond Country House Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Frensham Pond Country House Hotel & Spa?
The staff speaks multiple languages, including English, Portuguese, Hindi, Polish, Romanian, Czech, and Hungarian.
Are there any historical sites close to Frensham Pond Country House Hotel & Spa?
Many travellers enjoy visiting Waverley Abbey (6.3 km).