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Hallmark Hotel Croydon Aerodrome

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Hallmark Hotel Croydon Aerodrome
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554 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Royal Tunbridge Wells, United Kingdom
Reviewed 2 days ago NEW

We booked a Deluxe Double Room through a hotel booking site, but when we checked in we were initially given a standard Double (which meant smaller & no fridge or laptop safe). We went down to reception to complain only to be told that we should have requested a fridge and safe as not all rooms had them, and "Did...

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Helpful?
Thank Caroline G
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

So disappointed to learn that we go so many aspects of your visit wrong and that you left us with such a poor impression. I will contact you directly as it is our promise to ensure that if we make a mistake we should where possible make amends and improve you lasting impression of us. I assure you we take...

Shrewsbury, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hotel was easy to find, I traveled down from Shropshire and Sat Nav was spot on. Car park was relatively busy, I was in a medium sized van and I was able to park no problem. Staff on reception were great, very polite and helpful. I had room 79 on the fifth floor. Room size was great, it wasn't one...

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Helpful?
Thank mattmasonuk
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for your helpful comments and constructive feedback, hopefully you will continue to use us in the future and we can improve your future reviews with this feedback.

LONDON, UK
Reviewed 4 days ago NEW

After a disappointing start upon arrival, as only one very slow member of staff serving cold and thirsty mourners, the room allocated, the buffet and facilities were great. We had an attendant, who stayed quietly in the background, with us all the time, fetching our drinks and making sure we had all we needed. His name is Lanson and we...

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Helpful?
Thank BLAKEMORES
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the constructive review and for pointing out where we exceeded expectations alongside where we need to focus in the future. We appreciate you choosing us for such an important occasion and hopefully you lasting impression of us is positive. We look forward to seeing you again with us very soon.

Reviewed 1 week ago via mobile

Unfortunately this hotel is in need of some pretty basic maintenance in rooms. Lacking in attention to detail in n most areas. During my stay basic checks in rooms and restaurant were not being made. Several customers verbalising their thoughts this morning when I went for breakfast. Considering my stay last night was £61 which was not VFM. Tonight's price...

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Helpful?
Thank Lucy G
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

I am sorry Lucy that all was not as it should have been, I hope you addressed any concerns with us directly so we could address them with you directly. Would you please contact me directly at the hotel so I can work to improve your lasting impression of us.

Reviewed 1 week ago via mobile

If you're looking for quality at a reasonable price this IS NOT the place to stay . Room 49 in this hotel can only be described as resembling the smell of a public toilet . I requested a move and am now in a room that I can only describe as a rabbit hutch . There is only access to...

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Helpful?
1Thank Gus G
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Obviously we fell well short of your expectations and I am very concerned that we could not meet your needs and fell so far short of our service promises. I will contact you directly so we can hopefully improve your lasting impression of us. We would never wish our guests to leave us so upset and I assure you we...

London
Reviewed 1 week ago

Had a one night stop over for business, the hotel is just outside of Croydon - but much better value than the big branded hotels in the centre. Great modern room, staff in the bar and restaurant very welcoming and meals perfect. I will be back next week.

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Helpful?
Thank shaunvl
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

What a great review, thank you so much for taking the time to give us your positive feedback.

Reviewed 1 week ago via mobile

I liked the hotel. It has old charm, however rooms are quite modern. General cleanliness is quite good aswell. Bathroom is very spacious. Staff was polite and helpful. The only problem is the area around the Hotel Nothing to do/see, and 1 hr to Central London

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Helpful?
Thank young1177
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for your positive review, hopefully you will continue to visit us throughout 2017!

London, United Kingdom
Reviewed 1 week ago via mobile

Went here arranged by friends for a mass girlie catch up if mums. The staff were friendly and tried their best for us. There was quite a lot of food. Coffee came in jugs, and jugs of hot water, and we picked our tea bags of choice from a display box. There were a lot of sweet things in relation...

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Helpful?
Thank Hernehiller
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thanks for the great review and balanced comments, hopefully you will be back to see us again very soon.

Gloucester, United Kingdom
Reviewed 1 week ago

good accommodation in a lovely looking hotel well worth having the buffet breakfast and the service was to a good standard with free parking which is hard to find around the London area ... would look at booking again if in the area but check that the room size booked is what is given

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Helpful?
Thank hurdle_i
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the positive review and for taking the time to let us know your thoughts! Hopefully we will see you back with us again in the very near future.

Reviewed 2 weeks ago via mobile

I have been to many 4 stars hotels and this wasn't up to the standards of any of them . I don't even know where to start. The food was very bad and tasted like frozen ready made food and they charge ridiculous money for that. The room i was in was supposely a "Suite" by name but was more...

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Helpful?
Thank Fatima C
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Such a disappointment to receive this review. I will message you directly regarding your stay as I really want to get to the bottom of this unusual feedback. I have been on our website and the image and description of our suites are correct and accurate. Our food is priced to be beyond competitive within not only our market but...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The transformation continues - the £2 million refurbishment at Hallmark Croydon, formerly the Aerodrome, is gathering pace. Originally built in 1928 to serve the airport, it has a well loved heritage in Surrey. Alongside the 50 newly designed bedrooms, the stunning lobby, stylish lounge bar and Brasserie are beginning to take shape with completion due at the end of October. Need a meeting venue? For those organising meetings and events, Hallmark Hotel in Croydon offers a range of delightful rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Relax in one of 110 bedrooms or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the Brasserie. Whatever your taste, we're sure to offer something for everyone. When the workday is done, why not unwind in the Nuffield Health with an energetic workout, exercise class, relax in the jacuzzi or a quick dip in the pool - situated across the road from the hotel! Residents benefit from FREE access to the club. ... more   less 

Additional Information about Hallmark Hotel Croydon Aerodrome

Address: 680 Purley Way, Croydon CR9 4LT, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: $90 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Croydon Aerodrome 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Aerodrome Classic Hotel Croydon
Classic Hotel Croydon
Croydon Classic Hotel
Hallmark Hotel Croydon Aerodrome Surrey
Hotel Style:
#2 Luxury Hotel in Croydon
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Croydon Aerodrome staff and other travellers.
6 questions
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Glasgow, United Kingdom
22 days ago
10 months ago

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Questions? Get answers from Hallmark Hotel Croydon Aerodrome staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be fooled by the 7th Floor rooms....7th floor in a building that only has 4 floors?”
  • 'Fitted sheets
  • Spare sheet
 of 5 bubbles carolineg22, 22 Jan 2017 | Read review
“upgrade as well worth the extra”
 of 5 bubbles shaunvl, 16 Jan 2017 | Read review
“make sure you get what you booked”
 of 5 bubbles hurdle_i, 12 Jan 2017 | Read review
“Get a room facing the plane”
 of 5 bubbles bobj378, 1 Jan 2017 | Read review
“Ask for a non-smoking corridor”
 of 5 bubbles alexmW8351WJ, 8 Dec 2016 | Read review
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