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Hilton London Croydon

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Hilton London Croydon
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1,050 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Croydon
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Showing 1,000: English reviews
Devon, United Kingdom
Reviewed 15 September 2016

The cleaning of guest rooms is very poor plus all Rooms (and I have stayed in a few at the hotel) are very tired and in need of serious updating. The staff are very pleasant but I would expect more from the Hilton Group

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 244alane
Donata P, Manager at Hilton London Croydon, responded to this review

Dear 244alane, Thank you for leaving a review of our hotel. I am glad you found our staff members very pleasant but sorry the hotel was not up to your expectations. Regarding our property, we are currently running several projects in the hotel as we work through upgrading and refurbishing our rooms and corridors. We are confident that the improvements...

Reviewed 14 September 2016 via mobile

Strange place to review as I felt quite mixed about the whole experience. Felt that I was miss sold as the image on the website looked like the place was modern but the reality was that this is a tired venue. The lift took an age to rise to the 1st floor, the carpets, room furniture and bathrooms were in...

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Helpful?
Thank Eddie G
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Eddie G, Thanks for your review of our hotel. I am glad that you our staff helpful and friendly. Regarding our property, we are currently running several projects in the hotel as we work through upgrading and refurbishing our rooms and corridors. We are confident that the improvements we are making will benefit all our guests and we hope...

Chula Vista, California
Reviewed 13 September 2016

It was a shame that a room with such nice materials looked so shabby. The water damaged wooden furniture, faded upholstery, and scuffed walls really let you down. I am sure this was a beautiful hotel when new, but it looks beaten-up in room 256. The room was clean-looking, but looked very worn-out. The reception area, lounge, and bar looked...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Glenms
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Glenms, Thank you for taking the time to leave us your review after your recent stay with us. I am glad that you found several areas of the property to be great and staff polite, professional and friendly. Regarding the condition of our property, we are currently running several projects in the hotel as we work through upgrading and...

Halifax, United Kingdom
Reviewed 12 September 2016

Friendly staff, but the hotel could do with some money being spent on improvements. I bought two junior suites, both of them smelt of cigarettes.carpets need replacing. Breakfast and staff were faultless.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Clamboring
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Clamboring, Thanks for your review of our hotel. I am glad that you enjoyed breakfast and found our service from team members faultless. Regarding the condition of our property, we are currently running several projects in the hotel as we work through upgrading and refurbishing our property. We are also in the process of renovating and updating our rooms...

Luton, United Kingdom
Reviewed 11 September 2016

Checked into this hotel for one night before attending a wedding nearby,on checking in found reception staff to be very pleasant. Room was clean and had all the necessary amenities we needed,I found the restaurant to be very good and the staff to be friendly and professional,ps the steak is very good.You will find a wide variety of things to...

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Helpful?
Thank darrenc27
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Darrenc27, Thank you for your review of our hotel. I am glad that everything was to your satisfaction including service from our team members whom you found to be friendly and professional. We look forward to being of service to you again in the future. Regards Donata Palev Hotel Manager

Oxford
Reviewed 10 September 2016

Reasonable hotel in the purley area. Rooms ok, although 70s style but clean. Breakfast from 6.30 is typical Hilton fayre, so good choice. Didn't get chance to check the gym out. Lots of dining options within easy walking distance. The aerodrome (London's first airport) is just across the road. All in all, a reasonable hotel in this area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank marcus_Oxford
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Marcus_Oxford, I am glad that you found our hotel to be of a reasonable standard in the area and enjoyed our good choice of breakfast in the Larder Loft restaurant. Many thanks and we look forward to welcoming you back soon. Kind regards Donata Palev Hotel Manager

Reviewed 8 September 2016 via mobile

Our plane was turned away 2 hours into a flight to America due to technical issues. We were left by Thomson for 8 hours in the airport with no help and no guidance before being told there was limited hotels and limited ability to get us there. When we got to the Hilton they bent over backwards to help us...

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Helpful?
Thank Laura M
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Laura M, Thank you for your email regarding your stay at our hotel. I am glad that you had a great service from our team and enjoyed your stay. Our aim is to ensure all our guests are taken care of and enjoy their stay and leave wanting to return. I am happy that we were able to assist...

London
Reviewed 8 September 2016

Great Hotel Management need to be aware of the importance of a consistent smile. If you need to be in Central London outside of rush hours an excellant choice of strategic positioning. Peace and quiet guaranteed...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank DocTaylor
Donata P, Manager at Hilton London Croydon, responded to this review

Dear DocTaylor, Thanks for your review of our Hotel. I am glad that you found our hotel to be peaceful and quiet. We look forward to being of service to you again in the near future. Best regards Donata Palev Hotel Manager

lagos
Reviewed 7 September 2016

The Hilton Croydon is home away from home. Very cordial, warm and friendly staff working extremely hard to ensure that they deliver great customer service. Flexibility and willingness to ensure that each guest enjoys their stay is one great asset that the Hilton Croydon offers.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LagosLolly
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Lagoslolly, Thank you for leaving us your review after your stay. I am glad that you consider our hotel your home away from home. Our aim is to ensure that all our guests enjoy their stay and leave wanting to return and am glad that we achieved that for you. Many thanks and look forward to welcoming you back...

London, United Kingdom
Reviewed 5 September 2016

Rooms were old and facilities were outdated and torn. And no accessible room or facilities. Floors were dirty and carpet was old and rageredy. For Hilton that was disappointing. Unless things change I would not recommend this hotel for couples on a romantic gate away.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 753abigails
Donata P, Manager at Hilton London Croydon, responded to this review

Dear 753abigails, Thank you for leaving a review of your stay with us. Though not recently refurbished, we ensure that our hotel is ultra clean at all times. We have several on going projects working on continually improving the condition of our Hotel. Thank you for your custom and I hope we are able to be of service to you...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 

Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: $90 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hilton London Croydon Surrey
Hotel Style:
#3 Luxury Hotel in Croydon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Croydon staff and other travellers.
18 questions
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Questions? Get answers from Hilton London Croydon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 1st floor which has meeting rooms and gym on it.”
 of 5 bubbles Steve6244, 25 Jan 2017 | Read review
“don't stay here!”
 of 5 bubbles AndriasMom, 14 Jan 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 904SteveB904, 23 Dec 2016 | Read review
“away from the lift”
 of 5 bubbles Lynnep_Willerby, 6 Dec 2016 | Read review
“Rooms overlooking the car park are quieter”
 of 5 bubbles terreus, 4 Dec 2016 | Read review
5 of 5