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Holiday Inn Washington

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672 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Bath, United Kingdom
Reviewed 17 July 2015 via mobile

Stayed here July 2015. Staff are great and restaurant staff very attentive. Evening meal nothing more than average. Wife was very disappointed with Caesar Salad. Breakfast average. Room at the back of hotel had nice views across the countryside. Good accessible location.

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Helpful?
1Thank SirWindy
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks regards the comment on the staff, will try to improve the rest our new breakfast standard is top class .

Coventry, United Kingdom
Reviewed 15 July 2015

the room was ok, basic but clean, the staff very pleasant and helpful, however the breakfast was the worst i have ever experienced in a hotel, no yogurt of any kind, [the staff said they had run out two days before], no melon, oranges,figs, [only tined fruit salad and grapefruit], no crusty bread , marmite, one spoonful of scrambled egg...

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Helpful?
1Thank hungrydavid
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you we have tried to call !! On this morning a few things went very wrong and we hold our hands up and say sorry we got it wrong . Comment taken in the positive manner meant .

Falkirk, United Kingdom
Reviewed 12 July 2015

I have stayed here several times in the past few years, and always have had good service, the staff are very pleasant if they weren't i wouldn't stay here.rooms are well maintained, clean and its great for commuting into Newcastle and down to Durham.

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Helpful?
1Thank Jim H
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you its comments like this from regular clients that give a level balance to comments and make us want to keep on giving great service .

Staffs
Reviewed 12 July 2015 via mobile

Quite an ugly place from the outside had a medium sized car park just by reception with an additional larger car park at the rear. Reception was quite pleasant with small seating area in front of a bar. Not sure if it could accommodate too many people there. Friendly staff at check in and very quick and efficient. A walk...

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Helpful?
Thank Bootrek
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you yes does a great job! When all the bathrooms are all refurbished we go straight on to the rooms so we will be all sparkling and new . Look forward to your return visit . Thanks .

Manchester, United Kingdom
Reviewed 9 July 2015

We have stayed here several times over the last few months and have always found this hotel to be comfortable and clean with helpful staff. We have eaten in the restaurant a few times and always found the food to be of a good standard and the staff in the restaurant have always been friendly and helpful both in the...

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Helpful?
Thank Coop3-52
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted you were happy with the new bathrooms , they are a great addition to our product . Rooms will be started on the next phase . Thanks .

Harwich, United Kingdom
Reviewed 7 July 2015

Car park away from the hotel at the rear of the building, quite dark an lonely when arriving in the evening. Put in a ground floor room along a long corridor of Seminar Rooms and appeared to be the only one at that end of the building. Arrived at 9.25pm and asked at the desk if the restaurant was still...

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Helpful?
1Thank Maureenwukww
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry to read your comments, i will look into all the points you mention . Single lady travelers are normally looked after so this was a little hard to understand .

Wimborne, United Kingdom
Reviewed 3 July 2015

One would think that all hotels in the same chain would give the same service, How wrong one can be. My wife and had our first experience in a Holiday Inn at Aylesbury in March of this year on A coach holiday with Highcliffe Coach Holidays. We enjoyed everything about this hotel from the rooms to the excellent buffet meals...

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Helpful?
5Thank Rodney J
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks for your comments , due to the number of coach tours we feed on any one night to make it more comfortable for diners a plated service is offered as on any one night 146 people queuing for food from a small carvery was not a good experience, rest assured the same amount of food was cooked and...

Kinross, United Kingdom
Reviewed 30 June 2015

My first experience while travelling for business and staying in a Holiday Inn was very average at best. I don't normally read revues of hotels when booking for business but this hotel has changed my perception on that idea! Now don't get me wrong, this isn't a bad hotel, its just behind the times when compared with other local alternatives....

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Helpful?
Thank Stephen S
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks for your interesting feed back we will take it as constructive . Moving forward we do have plans to offer free WI FI. Sorry we did not meet your expectations on this visit .

Brough, United Kingdom
Reviewed 30 June 2015

Stayed here one night as part of coach trip with national hols. Room a decent size, clean, surprisingly large TV, furniture old and worn. Asked twice (5pm and 7.45pm) at reception for towel which never arrived despite being told on second request that it would be there in 10 - 20 minutes. Communal table arrangement, offered seats at opposite ends...

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Helpful?
Thank eyorkshireponygirl
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you for your constructive comments . Our restaurant food often gets good reviews , as a coach party we do offer a fast service from the 3 course 3 choice menu. Sorry the food was not to your taste.

Reviewed 29 June 2015 via mobile

I stayed here for a weekend with family and totally loved it. We were checked in by very pleasant and helpful staff. Our room was on the sixth floor of the adjacent annex with is accessible by a covered walkway. Upon entering the room the first thing we noticed was how spacious it was, and immaculately spotless. There was the...

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Helpful?
Thank grah64
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you comment will be passed on to all the staff , look forward to your return all the bedrooms will be done soon , come try our bathrooms the showers great .

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 

Additional Information about Holiday Inn Washington

Address: Emerson Road, Washington NE37 1LB, England
Region: United Kingdom > England > Tyne and Wear > Washington
Price Range: $80 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Washington 3*
Number of rooms: 136
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Also Known As:
Holiday Inn Washington Hotel Washington
Washington Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Washington staff and other travellers.
3 questions
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over a year ago
Ely, England, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Washington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Add for a ground floor room near the reception area.”
 of 5 bubbles 853TonyM, 14 Oct 2016 | Read review
“check your room is one of the refurbished ones(don't know if they are all finished)”
 of 5 bubbles DerbyshireSaddler, 10 Oct 2016 | Read review
“Not much to see around hotel so its either housing estate view or car park good rooms though”
 of 5 bubbles Woodzy29, 26 Sep 2016 | Read review
“Long walks to Rooms so Disabled people may need help!”
 of 5 bubbles P46, 23 Sep 2016 | Read review
“Unsure how I can help.”
 of 5 bubbles 311DavidC311, 23 Aug 2016 | Read review
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