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Chase Hotel

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Traveller (29)
Room & Suite (12)
Dining (10)
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Overview
  • Excellent23%
  • Very good28%
  • Average19%
  • Poor14%
  • Terrible16%
Travellers talk about
“the pub”(19 reviews)
“birthday meal”(3 reviews)
“huge bed”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Bar/Lounge
Wheelchair Access
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (212)
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212 results
Traveller rating
49
56
41
30
36
Traveller type
Time of year
LanguageEnglish
49
56
41
30
36
Show reviews that mention
All reviewsthe pubbirthday mealhuge bedfull english breakfastshort stayvisiting familyone night staygreat value for moneytoastvenue
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1 - 5 of 212 reviews
Reviewed 1 week ago via mobile

The bar service is so slow. The staff are friendly, but there seems to be a lack of staff and a lack of urgency. Management are impossible to find and do not seem to care. Significant improvement is needed, dort it out.

Thank nickharris4
Response from Chase H, General Manager at Chase HotelResponded 5 days ago

Hi Nick, Thanks for the honest feedback. I'm very sorry to hear you feel this way, we do talk all feedback on board and complaints very seriously, I ensure you this matter will be looked in to in greater detail. Regards, Leigh Johnson.

Reviewed 1 week ago via mobile

I would definitely recommend it for food and beers but not so much for its rooms, very basic, maybe too much, mine was on the ground floor and was also noisy, free car park is definitely a plus! Breakfast ok, WiFi a bit slow

Thank ProfessorSassaroli
Response from Chase H, General Manager at Chase HotelResponded 1 week ago

Hi, Thanks for the feedback, I do hope you consider visiting us again. Regards, Leigh Johnson.

Reviewed 2 weeks ago via mobile

The bar service is absolutely diabolical. On last 3 visits only 1 person serving at bar! Mon 10 min wait. Bank holiday today, expect to be fully staffed, but no same problem! Staff from hotel helping! If it was not for bar staff with beard...More

Thank TellWorld
Response from Chase H, General Manager at Chase HotelResponded 2 weeks ago

Hi, Thanks for your honest feedback, I'm very sorry to hear about this, and can only apologise. Id be very grateful if you could give us some more information regarding your visit, Contact us on 6774@greeneking.co.uk. Regards, Leigh Johnson.

Reviewed 2 weeks ago via mobile

Food was as expected, some good deals available (2 for 1 burgers). Nice decor but had a very pub like atmosphere as opposed to a sit down-meal type. This may not to be some guests taste. Good range of food available on the menu, however...More

Thank Jack M
Response from Chase H, General Manager at Chase HotelResponded 2 weeks ago

Hi Jack, Thanks for the great feedback. We hope to see you again soon. Regards, Leigh Johnson.

Reviewed 3 weeks ago

the receptionist Jane is very welcoming as are all of the staff. the rooms are warm clean and comfortable any problems are easily rectified . we have stayed regularly for several years and always enjoy ourselves fairly near to the railway station and bus station....More

Thank Kevin P
Response from Chase H, General Manager at Chase HotelResponded 3 weeks ago

Hi Kevin, Thanks for the awesome feedback, its very much appreciated. I'm delighted to hear that you enjoy staying with us... Whens the next visit? All meals do come with Chips, however should you wish to switch this up, it is possible on request. We...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$62 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$62 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (29)
Room & Suite (12)
Dining (10)
Questions & Answers
Ask a question
Julie J
24 October 2017|
AnswerShow all 2 answers
Response from Chase H | Property representative |
Good Afternoon, I would take you between 5 - 10 minutes to walk from the station. There is also a Taxi rank outside the station.
1
Vote
peterhiatt
11 September 2016|
AnswerShow all 2 answers
Response from Lightning-vibes | Reviewed this property |
it takes about 20 mins but its only a 5 min drive or Taxi if your going for a drink
0
Votes
313Jane26
6 May 2015|
Answer
Response from 74Condor |
About 10 minutes
0
Votes
Room Tips
"choose upstairs for less noise from above guests"
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"Quiet floor . we were on 1st floor"
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"good rooms for a quick very basic furniture very old fashioned and dated food is available in the pub but no..."
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"Take your toiletries as non provided"
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