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The Neptune Grand Hotel

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The Neptune Grand Hotel
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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
hobart
Reviewed 25 September 2016

My husband my self had lunch here on the 23rd September 2016 when we walked in it looked ok so i ordered a Steak chips and salad for Hubby and i had the Roast of the day well i have never tasted any thin so bland and horrible.The chips were soggy under the steak and smothered with Mushroom sauce to...

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4Thank HobartKaz
Ulverstone Tasmania
Reviewed 3 August 2016 via mobile

Tried out new menu tonight - fixed price $8 Entree $15 Main $5 Dessert. How cheap is that! Price certainly did not reflect quality or size of meals. We had entree (Stuffed Mushrooms & Prawn Cocktail) Main (Scotch Fillet & Chicken Parmy) Dessert (Sticky Date & big enough to share). All meals beautiful - salads fresh & yummy. Steak generous...

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Thank Wendy E
Goodstone2015, Guest Relations Manager at The Neptune Grand Hotel, responded to this review

Thank You so much for the review. Always great to get feedback on changes we make and even better to hear we are getting the result we wanted. So pleased to hear everything was good for you. Thanks again!

Ballina, Australia
Reviewed 29 July 2016 via mobile

Ordered the "Crumbed Scallops" had a table with a ocean view! Delicious scallops with homemade old fashioned salads & crisp hot chips & homemade mayo! Reasonable priced & so yummy ,service a little bit slow but then again the place was full,staff very friendly ,very old hotel with lots of character,enjoyed walking around & the open fires burning!

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Thank Shazza2004
Goodstone2015, Guest Relations Manager at The Neptune Grand Hotel, responded to this review

So good to hear - thank you for reviewing. We have recently changed our menu over so very nice to hear the changes are being well received. Thank you again for your comments!

Launceston, Australia
Reviewed 17 July 2016

Oh dear, what a dreadful experience for my family. Should have known better to order after waiting forever for the wait staff to acknowledge us between their gossiping. Ordered drinks, glasses filthy as was jug of soft drink. Saw other dirty jugs not washed but just put back in fridge. Knowing there was no other place in Penquin open, we...

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1Thank Donna S
Rosebud, Australia
Reviewed 5 March 2016 via mobile

Nice pub good to see the history in pictures Prawns were lovely Steak was awesome cold liquid didn't wait long for meal busy Kids meals reasonable prices had backpacker rooms upstairs friendly Coffee nice place for a good meal would recommend Nice to sit opposite the water was a warm night so very welcome

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1Thank Cheralyn O
Richmond, Australia
Reviewed 11 January 2016

Called in for dinner, we had the fish and roast of the day. Both meals for the cost were quite ordinary, a few peas, one potato, and a piece of corn. Hard to believe a chef cooked it. Would think twice about going back for another meal.

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Thank Klaus S
Goodstone2015, Guest Relations Manager at The Neptune Grand Hotel, responded to this review

We are very sorry your stop with us was not enjoyable. I have passed your comments onto the chef and management. Hopefully, if you chose to visit again, your experience will be a better one.

Brisbane
Reviewed 25 August 2015

This hotel was a short walk from where we were staying - the owners of our guest house described the food as "honest pub food"- well, we were very impressed. Monday to Thursday the hotel runs a $12 meal special for both lunch and dinner...and the steaks did not disappoint! The mushroom sauce was divine. Very happy with the food...

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Thank Deborah S
GoodstoneGroup, Owner at The Neptune Grand Hotel, responded to this review

Thanks Deb - we appreciate your feedback.

Reviewed 27 May 2015 via mobile

Recently went to the Neptune hotel with another couple where all four of us were let down by the standard of the meals. I ordered the scotch which was under cooked as were the chips with CREAMY mushroom sauce which used to be beautiful. The menu still states that it's a creamy sauce yet it has no sign of cream....

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3Thank Dougt73
GoodstoneGroup, Owner at The Neptune Grand Hotel, responded to this review

Sorry Doug, that your meals were not up to standard. I will ensure our food staff have this issue raised with them ASAP. thank you

Hobart, Australia
Reviewed 26 May 2015 via mobile

I have eaten here before and would have to agree about the previous goodman food service menu. I am glad to say that things have changed. Had a steak and veg tonight and couldn't fault it. Service was great, food was fresh and well prepared. Good honest pub food.

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1Thank Pippa06
GoodstoneGroup, Owner at The Neptune Grand Hotel, responded to this review

Cheers Pippa. Please call again

Melbourne, Australia
Reviewed 3 May 2015 via mobile

After traveling all day, just wanted a pub meal to fill the husband & kids up. Spending over $90 on food alone, then drinks.. The seafood mixed grill was cold, as was the steak sandwich. The chips were just re-heated & they forgot the kids deserts & to top it off there were ants on the table.

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1Thank Curreymumma
GoodstoneGroup, Owner at The Neptune Grand Hotel, responded to this review

so sorry - this is frustrating - some bad food reviews, then a good one.... comments have been passed on. thank you

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Amenities

Highlights
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Neptune Grand Hotel is an art deco building in the Main Street of picturesque Penguin on Tasmania's North West Coast. Opposite the beach, walking distance to everywhere, including the famous Penguin Sunday Markets. Bistro meals - 7 days, gaming room,Tote and bar facilities.Our recently renovated rooms (January 2014) are now catering for backpackers and budget accomodation, with some access to ensuite rooms at an additional location. ... more   less 

Additional Information about The Neptune Grand Hotel

Address: 84 Main Rd, Penguin, Tasmania 7316, Australia
Region: Australia > Tasmania > Penguin
Hotel Class:2.5 star — The Neptune Grand Hotel 2.5*
Number of rooms: 8
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Questions & Answers

Questions? Get answers from The Neptune Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side”
 of 5 bubbles HobartKaz, 24 Sep 2016 | Read review
“Unfortunately we didn't stay there only ate in the restaurant.”
 of 5 bubbles 798Sam, 22 Apr 2015 | Read review
“I'd pay the extra $10 and stay in a double room if I stayed again - just didn't like the single bed being 6 foot tall.”
 of 5 bubbles TassieRambler, 27 Jun 2013 | Read review
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