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Crowne Plaza Hotel Cleveland South - Independence

391 reviews
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Traveller (78)
Room & Suite (49)
Dining (6)
Overview
  • Excellent33%
  • Very good25%
  • Average21%
  • Poor11%
  • Terrible10%
Travellers talk about
“executive level”(10 reviews)
“hot tub”(15 reviews)
“indoor pool”(11 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.5 Star Hotel
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (391)Write a Review
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All reviewsexecutive levelhot tubindoor poolfamily reunioncell phonenice sizestaff was friendlyhotel staffrockside roadrooms were very cleanclose to downtownmini fridgeauraclevelandconferencebanquetmichelle
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141 - 145 of 382 reviews
Reviewed 18 February 2015

I opted to upgrade to a 3 star place since It was a one night stay, It was not an upgrade. The mattress had a nice mattress cover, but you could tell the bed was worn out. The grandma style bedding was low end, sheets...More

2  Thank Zayne A
Response from Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 23 February 2015

Zayne, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. It is nice to hear that you liked the mattress topper and...More

Reviewed 14 February 2015

I liked this hotel. Room was clean and quiet. The staff was very nice and welcoming. The 5th floor executive level is a nice touch but the ladies running it are a little rigid. I appreciate that they are ready to leave at the end...More

Thank RoyS783
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 16 February 2015

Dear RoyS783: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive...More

Reviewed 6 February 2015

I stayed here and reviewed this hotel before .. based on the comment back from the manager I thought I would give it another try...last time I had indicated there were slippers under the bed..and no hot water. We had hot water this time but...More

Thank TAS890
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 9 February 2015

Dear TAS890: Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in...More

Reviewed 29 January 2015

Stayed here for a conference and had a decent experience. The bedding was nice and the hotel was clean for the most part. One real negative for our group was how cold the pool was. It was literally impossible to get in. That said, we...More

Thank ken c
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 30 January 2015

Dear ken c: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its...More

Reviewed 28 January 2015 via mobile

Hotelroom is okay, pretty average. Fitness room is good, 2 treadmills 2 eplepticals, 2 bikes, one spinning, some free weights. Whirlpool and pool nice but the whirlpool could use a cleaning filter, there was a lot of the mini gravel/stone in the whirlpool. Coffee to...More

Thank Sarah M
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 28 January 2015

Dear Sarah M: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you...More

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Traveller (78)
Room & Suite (49)
Dining (6)
Pool & Beach (4)
Hotel & Grounds (72)
Business Centre & Event Rooms (10)
Bathroom (8)
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$86 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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