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Crowne Plaza Hotel Cleveland South - Independence

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Crowne Plaza Hotel Cleveland South - Independence
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363 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Cleveland South - Independence
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Showing 356: English reviews
Toronto, Canada
Reviewed 16 August 2014

Date of stay: August 12 - 14 Location: Right off the I77 and I480 The hotel is about 15 minutes drive to downtown, but conveniently located right off the freeway. The area around the hotel is very safe with no sign of gangs or homeless people. Cleanliness: Very clean, always seeing people cleaning the floors or hallways. Room was clean...

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Helpful?
Thank Randy L
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Randy L; Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the...

Mahwah, New Jersey
Reviewed 15 August 2014 via mobile

The rooms are basically clean and have the average amenities as everyone else in the area. No fridge or microwave but many are no longer offering those. The in room coffee maker is poor. At times the coffee goes outside the cup and fills up the tray beneath. Checked in on Monday afternoon and when I returned to my room...

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2Thank MRM1952
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear MRM1952, Thank you for taking the time to review our property. I am disappointed to know you did not enjoy your overall experience with us, and apologize for the issues encountered with the room accommodation and level of cleanliness. Thank you for bringing this up to our attention and rest assured, these issues will be looked into. We appreciate...

St. Augustine, Florida
Reviewed 5 August 2014

This crown plaza's interior is a little dated but the lobby is nice and they have a little bar area as well. I have always been upgraded to the fifth floor executive level and have to say that the rooms inside are very nicely appointed. This hotel is pretty conveniently located just off the interstate.

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Helpful?
Thank cwbunger32
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

CWBunger, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again. Enjoy today! Emily P...

Cleveland, Ohio
Reviewed 22 July 2014

I took my 14 year old granddaughter and 2 of her friends here this weekend and as usual Crowne Plaza did not let me down. I have stayed here before and each time it was a great experience. There was a lot going on this weekend i.e. parties, weddings, reunions, etc but it was still a good experience. I can't...

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Helpful?
Thank Nancy P
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Nancy, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We were so flattered that you found our sheets to be...

Pittsburgh, Pennsylvania
Reviewed 20 July 2014

Stayed for one night for business and the hotel was clean and comfortable. Checkin was fast and smooth. The room was standard for a crown plaza and the beds are comfortable. The lounge was nice on the 5 th floor but the breakfast could have had a bit more. The price for the room did deliver value

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Helpful?
Thank Biztravr
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Biztravr, I am pleased that you were able to join us for your recent business trip. We try to make everyone’s visit convenient by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. We will use your comments about the breakfast in the lounge...

bangalore
Reviewed 17 July 2014

Very good hotel with good amenities. Has indoor as well as outdoor swimming pool, health club, restaurant, bar, conference and seminar halls. Just 10 min drive from Down town and from airport. Very helpful staff. Reasonable tariff. Suitable for both business and leisure travel. Good food varieties and quality. Free airport drop and pickup.

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Helpful?
Thank arkharul
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

ArkHarul, Thank you for taking the time to share your feedback about your visit with us this past fall. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to...

Tallahassee, Florida
Reviewed 10 July 2014

I recently stayed here for two nights, and it was perfectly fine. The hotel is conveniently located just off of I-77 and about 12 minutes from downtown Cleveland, which is wonderful. My bed was clean, comfortable, and allowed me to sleep great. Overall, the room was nice and clean, and the only noise I heard outside of my room was...

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1Thank CMurphy89
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

C Murphy, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit and that the quality and service you experienced were to the level that we expect. As your fellow traveler mentioned we are lucky to be close to...

Muncie, Indiana
Reviewed 3 July 2014

The Hotel is nice. The people working at the front dest were very helpful. We were there for a visit to the Clinic. So we did not spend as much time in our room as we wanted but enjoyed it none the same.

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Thank 273,946
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

273946, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South edailey@greenwoodhospitality.com 313-253-4344

Hinckley, Ohio
Reviewed 3 July 2014

I had my daughters Bridal Shower last year and had a great experience, so I had the Baby Shower this year. It was even better. Great price, Exceptional food, Great Service. I can not find something I would change.

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Helpful?
Thank Mary P
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Mary, I am so pleased that you have been able to share these special occasions in your family's life with us! We love to be a part of these happy moments and are so pleased that we were able to make it special for you. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio...

Cleveland, Ohio
Reviewed 2 July 2014

This was our second all-day conference for our nursing group with 20 vendor tables and over 160 participants. There was plenty of room and the breaks and lunch were on time and absolutely delicious. We require a large amount of room for vendors to exhibit their products and this was no problem with set up. I had to make some...

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Helpful?
Thank Christine T
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Christine, I am so pleased that you were able to join us for your recent conference. I am pleased that everything went flawlessly and that our team was able to handle every request with ease. We look forward to an opportunity to welcome you back again in a couple of years. Enjoy today! Emily P Dailey Portfolio Reputation Manager -...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Road, Independence, OH 44131
Region: United States > Ohio > Independence
Price Range: $135 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
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Hotel Style:
#2 Green Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Cleveland South - Independence staff and other travellers.
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Philadelphia, Pennsylvania
Alliance, Ohio
11 months ago
Alliance, Ohio
11 months ago

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Questions? Get answers from Crowne Plaza Hotel Cleveland South - Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I really don't think there are any good rooms to choose from.”
 of 5 bubbles mckzach, 22 Feb 2017 | Read review
“We had a room on the first floor, but had no problem with noise.”
 of 5 bubbles kathiswann, 14 Nov 2016 | Read review
“Executive continental breakfast only ran M-F, and was not good value for money.”
 of 5 bubbles dnalosh74, 6 Nov 2016 | Read review
“There is a little freeway noise, although it's not too bad. You might ask for earplugs if you're sensitive to it.”
 of 5 bubbles professordoctormom, 22 Oct 2016 | Read review
“As high up as possible and on the front side of the building.”
 of 5 bubbles WesleyL642, 12 Sep 2016 | Read review
5 of 5