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Embassy Suites by Hilton Cleveland Rockside

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958 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland Rockside
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Showing 951: English reviews
Las Vegas, Nevada
Reviewed 31 May 2016

Janet the weekly bartender is awesome. She always has a smile and her personality is contagious. The breakfast staff is awesome as well they assist you and are always very pleasant. They make your stay feel like your at home.

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Thank tracybP7349MV
Pittsburgh, Pennsylvania
Reviewed 30 May 2016

I have to say that I was very happy with our 3-night stay at the Embassy Suites (Rockside Woods Blvd in Independence, Ohio). The rooms are spacious, beds are comfortable, and most importantly the staff is friendly and knowledgeable. You receive complimentary buffet breakfast in the morning, with made to order omelets and many other items, which were very good....

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Thank Daisybsktlvr
burlington, vt
Reviewed 29 May 2016

I was worried that it would be noisy, seeing how many people were milling about the lobby. It seems to be popular for wedding receptions, and every room opens out to the grand center atrium (very 1960's, glass elevators included). But the beds are secluded behind another door in the suite. Slept like a baby. Free drink tickets, but did...

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Thank vermonter40
Chicago, Illinois
Reviewed 25 May 2016

This Cleveland Rockside Embassy Suites always is a very vibrant community. The hotel always has a lot going on. There is always an event of some sort always taking place in the lobby. There are many good restaurants around as well as shopping malls in the area.

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Thank Kscbusiness
Reviewed 24 May 2016

I attended and was involved in a symposium at this hotel last week, and left my briefcase in the area where we had the booths set up. I have since called repeatedly and daily, to have the front desk transfer me to housekeeping each time. Nobody has ever picked up the phone in housekeeping, and i have had to leave...

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Thank Nmorze
washington, United States
Reviewed 23 May 2016

I would definately recommend this hotel. We were there midweek so it wasn't too crowded. Staff was nice and complimentry breakfast and managers reception were very nice. Food was good. Only problem was our room was pretty warm the second night, air wasn't working. We were checking out that day so it was't really a problem.

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Thank Traci E
independance, OH, United States
Reviewed 22 May 2016

Hotel is always very well kept, clean, and accommodating. The suites are large and comfortable. The staff is always friendly, greeting the guests, and helpful. Complimentary breakfast is always excellent.

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Helpful?
Thank Michael R
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your kind words, especially in regard to our friendly staff. The size of our suites is one of the main reasons our guests keep coming back and we look forward to your return as well.

Danville, CA
Reviewed 22 May 2016 via mobile

This is a very large hotel easily accessible from the freeway. They provide nice perks like a cocktail hour, free self-laundry, and breakfast buffet including an omelet station. The hotel is 8 floors built around a central open indoor courtyard. It is very noisy but once in your room you don't hear much. You enter into a sitting room and...

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Thank laedanville
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are happy you were able to take advantage of our many amenities. We know that value is important to our guests and it seems that you see a lot of value in the amenities and services we provide. In regard to furnishings and décor, our hotel staff is excited about our guest room renovations in which our furnishings and...

sacramento, United States
Reviewed 21 May 2016

Staff were very attentive, especially Earl, Shelly and Vickie. Overall hotel was very nice but the rooms are in need of upgrading. some of the room furnishing had visible signs of wear and tear and need to be replaced. However, the housekeeping did an excellent job or keeping the rooms clean.

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Thank Karl M
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate your feedback on the great service from specific members of our staff. We like to take these moments to recognize them individually. As for the furnishings, you will be happy to know that the rooms will be completely upgraded by the end of this year with new beds, televisions, couches, dressers, and artwork. We will do our best...

Reno, Nevada
Reviewed 21 May 2016

During the manager's reception, my wife saw a large drop of liquid hit the chair next to her. We looked up a saw some kids spitting down on us from the 8th floor. We notified the hotel staff immediately. The manager, Kevin, spent the next 20 minutes observing the upper floors to make sure that we did not have any...

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Helpful?
Thank Carl P
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for being specific in your feedback. We understand that some things are outside of our control and I am very pleased that what you observed was handled with a sense of urgency, so as not to disrupt your experience and the experience of other guests. We strive to make a problem-free guest experience our goal and thank you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: $140 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room further from the elevator. The traffic noise is noticable”
 of 5 bubbles 132gregg, 4 Dec 2016 | Read review
“AVOID but especially on WEEKENDS”
 of 5 bubbles RoadKing_HarleyGuy, 20 Oct 2016 | Read review
“I think all the rooms were the same. All facing the atrium.”
  • A sign to make you
 of 5 bubbles ninja650gurl, 12 Oct 2016 | Read review
“The front rooms face the undeveloped fields and forests, so it is pretty quiet. The back rooms are closer to the highway so may have noise.”
 of 5 bubbles manders2016, 10 Oct 2016 | Read review
“Digital check-in for HiltonHonors members allow you to pick your room. Very cool!”
 of 5 bubbles SimpleGirl430, 10 Oct 2016 | Read review
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