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Red Roof Inn Cleveland - Independence

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Red Roof Inn Cleveland - Independence
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305 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Columbus, Ohio
Reviewed 20 September 2016

Overnight stay for a nearby meeting. Other hotels were booked. This motel was a pleasant surprise. The prices are great, the staff is so wonderful. My companions all had physical challenges and the staff did not treat them as if they were odd. I was so happy with the comfort level of the staff who checked us in and out,...

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Helpful?
Thank Carol A
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Carol taking the time to share your experience and for your kind remarks. I have an excellent staff and am very proud of the way they conduct business. They always go the extra mile to make sure that all of our guests feel right at home while staying with us. I have recognized Cindy, Rosie, and Keith for...

Millersburg, Ohio
Reviewed 18 September 2016

I have been staying here off and on for a year as my husband undergoes Chemo at the Cleveland Clinic. The rooms are always clean and they accommodate my first floor needs. Cindy and Rosie at the front desk are awesome. They always take good care of me. Thank you.

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Thank debbie883
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Debbie for your kind remarks. I have shared your comments with the staff and have recognized Cindy and Rosie for a job well done. I am glad to hear that my staff has taken great care of you and that your have found the accommodations to your liking. We hope for your husbands recovery during this time and...

Reviewed 12 September 2016 via mobile

I've been staying here at Red Roof Inn Independent, Ohio from around May 2016 thru September 2016. My room is always clean. The staff is always friendly. It just feels like home away from home. Cindy at the front desk is always willing to go out of her way above and beyond her duties to answer my questions and make...

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Thank freetrades
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience and for your kind remarks. I have shared your comments with Cindy and the rest of the staff. My team works hard to provide our guests with a carefree stay and as you have said, make it feel like home away from home. We appreciate your business and thank you...

Shavertown, Pennsylvania
Reviewed 6 September 2016

Checked in a few hours ago. Requested a room on first floor for my husband because it has no elevator. The room is the deluxe king. Roomy enough and has a desk area to use computer without sitting on the bed. The air works good and it has a nice size television. Room is clean but you can tell it...

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Helpful?
Thank Cindic82563
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with the staff and we appreciate your feedback. I am currently working with the maintenance staff to access all rooms and do a thorough inspection and complete any necessary repairs. We work hard to keep our property is good condition for our guests. I hope...

FAYETTEVILLE
Reviewed 23 August 2016

Nice room at a good rate. Been a business traveler for almost 40 years averaging 3 nights a week in motels. Have to say this Res Roof Inn is one of the cleanest the I have ever stayed in. The rooms are super clean as are the grounds and office. Wish I could have taken the housekeeper home with me....

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Thank BEN T
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Ben for your kind remarks. I have shared your comments with the staff and they are glad to hear that you enjoyed your stay with us. I have recongnized Cindy (Alaska lady) for a job well done. My team takes pride in or facility and providing our guests with excellent customer service. Thank you again for your kind...

Ohio
Reviewed 21 August 2016

Traveling for work,Aug.16-17-18-19-20 stayed 4 nights, upon arrival, they double charged my bank account, & also charged the "Safe Fee" I stated right off the git go not to charge me for onto my Discover card I had held the reservation with....there was no connection within the room, I had to take my laptop out side to have a dial-up...

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Thank A_Malamute_Mom
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I am sorry to hear about the issues that you experienced. We strive to provide our guests with excellent customer service and clean and comfortable rooms. My team works hard to make sure that all of our guests have a great experience. We are taking corrective action to prevent issues...

Reviewed 8 August 2016 via mobile

Cindy took my reservation and was very helpful arranging our stay. Motel was great for the price and very local eating! Close to Cleveland clinic. Good room at good price.. Comfy bed. Overall very good!

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Thank wippit74
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. I have shared your comments with my team and they are happy to hear that you enjoyed your stay.We are located just off of I-77 which allows for easy access into downtown Cleveland. We are glad to hear that you found your room comfortable. We work hard to provide our...

Scott Co Indiana
Reviewed 7 July 2016 via mobile

Nice place. We went to check-in and was assigned room 147. My wife pulled the sheets back a bug popped out and ran across the mattress. We redicard members. Needless to say we left and going someplace else In the Management's defense I don't think that they we're aware of the situation

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2Thank smta1
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I apologize for the issue that you had with the bugs in the room. This is certainly not the norm. We have a very strong preventative maintenance program in place and we work very closely with our pest company to ensure that issues like this do not occur. We have...

Reviewed 24 June 2016 via mobile

I have enjoyed my stay, and the staff have been very helpful and friendly. Especially Cindy who I always go to for my stay arrangements , she always gets it right. I will be returning after the holiday to continue my stay for this reason. Thanks.

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Helpful?
Thank Monte M
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Monte for taking the time to share your experience. I have congratulated Cindy for a job well done. Cindy is a long-term employee with us and we could not ask for a more caring individual to be on our front desk team. Cindy works hard to ensure that every guest is well taken care of during their stay...

north carolina
Reviewed 22 June 2016

I checked in On Monday June 20th for a five day stay. Upon checking in I noticed in the bathroom in the corner there was a pile of hair on the tub and on the floor. I called down to the front desk and they sent someone to clean it up. I left out and upon my return I noticed...

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2Thank shawnwil
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Shawn for taking the time to share your experience and concerns. I have addressed these issues with my team and have taken appropriate action to prevent these issues from happening again. We pride ourselves on providing our guests with clean and comfortable rooms and great customer service. I apologize that my staff failed to meet these expectations. They...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
This property is newly renovated and 100% Smoke-Free! The Superior King room features a King-sized bed, desk with large work area, microwave and mini refrigerator. Our Standard Double features 2 extra long full-sized beds, desk and comfortable seating. All rooms include free wireless internet. This location is within walking distance to great restaurants. 10 minutes to Downtown Cleveland, Horseshoe Casino, Rock and Roll Hall of Fame, and many other attractions. Easy access to interstates I-77, I-480, I-80, I-271, and I-90. ... more   less 

Additional Information about Red Roof Inn Cleveland - Independence

Address: 6020 Quarry Ln, Independence, OH 44131-2202
Region: United States > Ohio > Independence
Price Range: $91 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland - Independence 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Independence
#2 Romantic Hotel in Independence
#2 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland - Independence staff and other travellers.
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11 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room on the ground floor. Quiet and comfortable.”
 of 5 bubbles rochellea876, 29 Nov 2016 | Read review
“First floor and close to ice machine”
 of 5 bubbles Gene502, 1 Nov 2016 | Read review
“Loud because of the bar next door.”
 of 5 bubbles tekemab, 26 Oct 2016 | Read review
“1st floor good for me with double knee replacements.”
 of 5 bubbles pcartwright411, 17 Oct 2016 | Read review
“Top floor is worth it, quiet and better view.”
 of 5 bubbles rross78, 5 Oct 2016 | Read review
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