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Red Roof Inn Cleveland - Independence

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309 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Fairborn, Ohio
Reviewed 18 October 2016

While staying in room 132 in Independence, OH outside Cleveland, We received a good room rate for a comfortable room. Rosie the desk clerk, greeted us with a smile., apologized when she had to take a reservation phone call and explained their rewards program in detail. She even gave us the complimentary water when I gave up my email address....

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Helpful?
Thank pcartwright411
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for your kind words. I have shared your comments with Rosie and the rest of the staff, and have recognized her for a job well done. I have a great staff that take pride in their work and really care about our guests. Rosie is a great example of the excellent customer service that our guests have come...

Parma, Ohio
Reviewed 17 October 2016

Check in was nice, staff was friendly. The room STUNK! I went to the local drug store and got glade candles so then it was fine. Basic run of the mill room, comfortable enough. If you just need a place to sleep this works. Dennys within walking distance.

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Helpful?
Thank Nicole M
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Nicole for taking the time to share your experience. I appreciate your feedback and have addressed the issue that you experienced with the odor of the room with my cleaning staff. This is certainly not the norm. We often get raving review from our guests about our cleanliness and the quality of the rooms, along with the excellent...

Detroit, Michigan
Reviewed 6 October 2016

Check in was very pleasant, we were greeted by a lovely lady who took care of us promptly. Even checkout was a breeze, the gentleman was quite nice. the room was a decent King room, small but well cleaned. For the money, this was a really great bargain, everything was taken care of, the people were nice, the parking lot...

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Helpful?
Thank Robbie R
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with my team and we are glad to hear that you enjoyed your stay. We work hard to provide our guests with excellent customer service and clean comfortable rooms. We take pride in our property and work hard to provide the best possible experience for...

Canton, Ohio
Reviewed 3 October 2016

Would like to tell the manager at this specific hotel that most hotel rooms have an expectation to have a certain amount of comfort and/or cleanliness per hotel chains. But your check in staff of Keith and Cindy made my stay at the Red Roof Inn Cleveland- Independence, very enjoyable and relaxing. Much respect for whomever was in charge with...

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Helpful?
Thank ohatchett
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with both Cindy and Keith and have recognized them for their efforts. These two individuals take pride in their work and work extremely hard to make sure that all of our guests have an excellent experience. We strive to beat the normal expectation of customer...

Columbus, Ohio
Reviewed 20 September 2016

Overnight stay for a nearby meeting. Other hotels were booked. This motel was a pleasant surprise. The prices are great, the staff is so wonderful. My companions all had physical challenges and the staff did not treat them as if they were odd. I was so happy with the comfort level of the staff who checked us in and out,...

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Helpful?
Thank Carol A
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Carol taking the time to share your experience and for your kind remarks. I have an excellent staff and am very proud of the way they conduct business. They always go the extra mile to make sure that all of our guests feel right at home while staying with us. I have recognized Cindy, Rosie, and Keith for...

Millersburg, Ohio
Reviewed 18 September 2016

I have been staying here off and on for a year as my husband undergoes Chemo at the Cleveland Clinic. The rooms are always clean and they accommodate my first floor needs. Cindy and Rosie at the front desk are awesome. They always take good care of me. Thank you.

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Helpful?
Thank debbie883
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Debbie for your kind remarks. I have shared your comments with the staff and have recognized Cindy and Rosie for a job well done. I am glad to hear that my staff has taken great care of you and that your have found the accommodations to your liking. We hope for your husbands recovery during this time and...

Reviewed 12 September 2016 via mobile

I've been staying here at Red Roof Inn Independent, Ohio from around May 2016 thru September 2016. My room is always clean. The staff is always friendly. It just feels like home away from home. Cindy at the front desk is always willing to go out of her way above and beyond her duties to answer my questions and make...

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Thank freetrades
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience and for your kind remarks. I have shared your comments with Cindy and the rest of the staff. My team works hard to provide our guests with a carefree stay and as you have said, make it feel like home away from home. We appreciate your business and thank you...

Shavertown, Pennsylvania
Reviewed 6 September 2016

Checked in a few hours ago. Requested a room on first floor for my husband because it has no elevator. The room is the deluxe king. Roomy enough and has a desk area to use computer without sitting on the bed. The air works good and it has a nice size television. Room is clean but you can tell it...

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Thank Cindic82563
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I have shared your comments with the staff and we appreciate your feedback. I am currently working with the maintenance staff to access all rooms and do a thorough inspection and complete any necessary repairs. We work hard to keep our property is good condition for our guests. I hope...

FAYETTEVILLE
Reviewed 23 August 2016

Nice room at a good rate. Been a business traveler for almost 40 years averaging 3 nights a week in motels. Have to say this Res Roof Inn is one of the cleanest the I have ever stayed in. The rooms are super clean as are the grounds and office. Wish I could have taken the housekeeper home with me....

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Helpful?
Thank BEN T
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Ben for your kind remarks. I have shared your comments with the staff and they are glad to hear that you enjoyed your stay with us. I have recongnized Cindy (Alaska lady) for a job well done. My team takes pride in or facility and providing our guests with excellent customer service. Thank you again for your kind...

Ohio
Reviewed 21 August 2016

Traveling for work,Aug.16-17-18-19-20 stayed 4 nights, upon arrival, they double charged my bank account, & also charged the "Safe Fee" I stated right off the git go not to charge me for onto my Discover card I had held the reservation with....there was no connection within the room, I had to take my laptop out side to have a dial-up...

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Helpful?
Thank A_Malamute_Mom
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience. I am sorry to hear about the issues that you experienced. We strive to provide our guests with excellent customer service and clean and comfortable rooms. My team works hard to make sure that all of our guests have a great experience. We are taking corrective action to prevent issues...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
This property is newly renovated and 100% Smoke-Free! The Superior King room features a King-sized bed, desk with large work area, microwave and mini refrigerator. Our Standard Double features 2 extra long full-sized beds, desk and comfortable seating. All rooms include free wireless internet. This location is within walking distance to great restaurants. 10 minutes to Downtown Cleveland, Horseshoe Casino, Rock and Roll Hall of Fame, and many other attractions. Easy access to interstates I-77, I-480, I-80, I-271, and I-90. ... more   less 

Additional Information about Red Roof Inn Cleveland - Independence

Address: 6020 Quarry Ln, Independence, OH 44131-2202
Region: United States > Ohio > Independence
Price Range: $91 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland - Independence 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Independence
#2 Business Hotel in Independence
#2 Romantic Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland - Independence staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room is bigger and has a work space if you are on business travel”
 of 5 bubbles cherilathrop, 13 Jan 2017 | Read review
“i like to stay at the corner or close toit”
 of 5 bubbles P8703HPjeff, 25 Dec 2016 | Read review
“We had a corner room on the ground floor. Quiet and comfortable.”
 of 5 bubbles rochellea876, 29 Nov 2016 | Read review
“First floor and close to ice machine”
 of 5 bubbles Gene502, 1 Nov 2016 | Read review
“Loud because of the bar next door.”
 of 5 bubbles tekemab, 26 Oct 2016 | Read review
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