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The staff on front reception were incredibly friendly and welcoming. Room was clean and comfortable. The location was close to the interstate and shopping. Nothing negative to say about his hotel. Thanks for the good night's sleep!
Clean but customer service needs work. Housekeepers were outside our room talking very loud. One was on the phone with a kid who was super loud. Front desk help had no clue what they were doing and finally asked for help. Not once did they...More
Response from BradGMLima, General Manager at Holiday Inn Hotel & Suites Lima EastResponded 8 May 2017
Thank you for taking the time to post a review of our property. I'm sorry to hear that you experienced an issue with the service from our employees. Training new employees correctly takes time, and I'm confident that these employees will be great! Thanks again,...More
Held a meeting for a group of people in one of their conference rooms. The buffet food was really very good. Good selection. Our server Brenda was excellent and extremely helpful. Will definitely do this again.
Hotel seems to fairly new or remodeled. Meeting rooms are spacious and have good AV. Lunch catered buy hotel was fairly good, made fresh. Nice quiet bar to relax in with complimentary beverage during Happy Hour.
Beds were comfortable, but the headboard was coming apart and there was mold on the soap dish in the shower... Both are items that are in plain sight and should have already been addressed.... not sure if I will stay here again...More
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Lima EastResponded 6 May 2017
Thank you for choosing us and for leaving a short review. I am happy that you found our beds comfortable. However, I really regret that the condition of the headboard and soap dish gave a negative impression. Please accept our sincerest apologies for...More
We do allow pets at our hotel. There is a $25 pet fee per animal. We have meeting space that can be rented for birthday parties, meetings, receptions, etc. that you could use. The meeting room rental does not include use of... More
We do allow pets at our hotel. There is a $25 pet fee per animal. We have meeting space that can be rented for birthday parties, meetings, receptions, etc. that you could use. The meeting room rental does not include use of the pool, however. If you would like more information, you can contact the sales office directly at 419-879-4000 extension 502.
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"If you must stay here, try a room away from the pool"