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Comfort Suites - Kings Island

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Comfort Suites - Kings Island
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191 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Cleveland, Ohio
1 review
Reviewed 1 week ago

Attractive, newly remodeled rooms make the stay here very comfortable. Location is great, near interstate and recreation. The best reason to stay here is the staff. They are friendly, helpful and do all they can to make your stay enjoyable.

Review collected in partnership with this hotel

Helpful?
Thank z19392016
Dan W, Manager at Comfort Suites - Kings Island, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are pleased to read your enjoyed our newly renovated rooms and that you had a comfortable stay and received great customer service. We appreciate your business and look forward to see you again during your next visit!! More 

Rochester, New York
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 weeks ago

On a trip to Tennessee we were looking for a hotel about half way to break up the drive and found this gem right outside of Kings Island Amusement Park. I read the reviews and liked what I saw and we got a great price so I booked it and boy was I not disappointed. I love staying at Comfort... More 

Helpful?
Thank ReunionTravelers
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Dear guest, We are absolutely amazed to receive such an amazing feedback. Every single member of our team take a great pride in what they do and all are joining me in saying "Thank You". it is always extremely pleasant to be rewarded with the heart warming words like yours. We are looking forward to seeing you again when next... More 

Huron, Ohio
Level Contributor
339 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 19 October 2016 via mobile

We enjoyed our annual stay and it's nice to see that they're updating all of the rooms as this location is very popular. Only one comment of disappointment. Whether I travel for business or with my family, I always request in advance a room on the hotels top floor. The reason being is having spent one too many nights underneath... More 

Helpful?
Thank MessNmagic
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I apologize for failing to provide a room on a... More 

Phoenix, Arizona
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2016

We did not stay here this trip but we have stayed here before. When calling for a reservation, I was told that they could not hold or guarantee an accessible room with a walk in shower even though they had one for the days I wanted it. I was told that if someone else was in that room the day... More 

Helpful?
Thank KTS5
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to complete our online survey. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding customer service when you attempted to make a reservation at our property. I have shared your feedback with Front Desk department to ensure we handle these types of situations differently in the future.... More 

1 review
Reviewed 17 October 2016 via mobile

The rooms are very nice and the breakfast has a lot of variety. But the real reason to stay here is due to the proximity to Kings Island. If you don't mind walking two blocks on the shoulder of the street, you could walk to Kings Island like we did and save $20 per day on parking. We have stayed... More 

Helpful?
Thank Emil D
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Sandusky, Ohio
Level Contributor
8 reviews
Reviewed 17 October 2016

I made reservations over the phone.I was told it would be 139.99 a night not including TAX.They took my credit card number down & gave me a confirmation number,I told them I would arrive between 12:30 & 1:00 pm. I get there gave them my name & was told I needed to pay the full amount of 152.88 on my... More 

Helpful?
Thank Barb L
Dan W, Manager at Comfort Suites - Kings Island, responded to this review

Dear Barb, I do apologize that we were not able to meet your expectations. At the time of your early arrival we did not have any available rooms to check you into due to us being sold out the night prior. We understand that you requested an early check in and we always do our best to try and accommodate... More 

West Virginia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2016 via mobile

We spent very little time in the room, as we went to King's Island as soon as we checked in and stayed until closing. It's very conveniently placed (the hotel) and the staff were friendly. I have one complaint: the beds were dirty. Our beds had crumbs and hair in them once we folded back the covers, so you knew... More 

Helpful?
Thank Trevor H
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

Dear Trevor, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 October 2016

We stayed for the night in early September while we visited Kings Island. We were really pleasantly surprised at the quality of the hotel. The bed was really comfortable, there was plenty of room (including a couch and desk), big shower and bathroom, strong water pressure, very clean, modern, great air con (it was a hot night), and quiet. The... More 

Helpful?
Thank Luc S
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Quincy, Illinois
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 July 2016

This is our second visit to this property when visiting King's Island. I would never stay anywhere else. The beds are comfortable. The rooms are big. The service is excellent. My only complaint is that the breakfast area can be too small when all the families are trying to eat before going to King's Island.

Helpful?
1 Thank CSM40
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Iryna... More 

Canton, Ohio
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 July 2016

From the moment I checked in I was pleased with this hotel. I arrived about noon and my room was ready. This was a surprise since the location is so close to King's Island. My room had two beds and sleeper sofa. The room also had a mini fridge, microwave and coffee maker. This made it very nice to come... More 

Helpful?
1 Thank Edward M
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Dear Edward, Thank you for taking time to review our hotel. We really appreciate your feedback, and we will use it to create an enjoyable experience for all of our guests in the future. We hope to see you more in the future so we can provide an exceptional service for you over and over again. Sincerely, Comfort Suites, Mason... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The hotel features full suites complete with refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards, sofa sleepers, 32-inch high definition televisions, and working and living areas. An extended stay is no problem. Guest laundry facilities are located on the property. Ample parking is available and can accommodate most cars, trucks or buses. The perfect location and convenient access to area attractions make the Comfort Suites hotel a great place for business and leisure travelers in the Mason area. Make a reservation with us today and enjoy all we have to offer. ... more   less 

Additional Information about Comfort Suites - Kings Island

Address: 5457 Kings Center Way, Mason, OH 45040-2375
Region: United States > Ohio > Warren County > Mason
Price Range: $102 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites - Kings Island 2*
Number of rooms: 79
Reservation Options:
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Also Known As:
Comfort Suites- Kings Island Hotel Mason
Comfort Suites Mason
Mason Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites - Kings Island staff and other travellers.
7 questions
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Questions? Get answers from Comfort Suites - Kings Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our even sided room have a view right into Kings Island and it was nice at night as it was lit up.”
 of 5 bubbles ReunionTravelers, 29 Oct 2016 | Read review
“Go to Baymont Inn, much more laid back.”
 of 5 bubbles barbl463, 16 Oct 2016 | Read review
“Only elevator is very very slow. I would get a room in the back near that door and use stairs. Better chance of parking spot too.”
 of 5 bubbles rhinestonemom, 23 May 2016 | Read review
“ask for a second or third floor room facing Kings Island- you can see the fireworks at night!”
 of 5 bubbles seanf150, 27 Apr 2016 | Read review
“Have not had a bad room. I prefer the first floor, but I do not know of any differences.”
 of 5 bubbles shirleyalice, 5 Feb 2016 | Read review
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