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This hotel is tired and needs basic help. Nowhere to plug in devices next to the beds. So noisy from the freeway. I even requested a room away from the road. Cheapest windows available. Dated look. The staff was pleasant and capable.More
Thank David W
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 3 weeks ago
Thank you for your feedback regarding your recent stay at our SpringHill Suites, Mason Ohio. I am so sorry to hear that you were disappointed with your stay. We strive for 100% guest satisfaction and it appears that we fell short in this instance. Thank...More
Basic hotel with free breakfast. Tiny weight room with 3 treadmills and 4 sets of dumbbells. Worst part was the smelly room air conditioning units. It is also right next to the highway, so rooms can be noisy depending which side you get.More
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 8 August 2017
Thank you for the feedback as it is essential for us to improve the level of service and the quality of our product. I apologize that we did not exceed your expectations as we strive to do so. I have shared your feedback with the...More
This hotels needs a refurbishment of the rooms. They are starting to get tired.The suite was a nice size, but the soundproofing from outside was poor. I heard road noise all night and I am not normally a light sleeper. The front desk attendant knew...More
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 5 August 2017
Thank you for the valuable feedback and for choosing our SpringHill Suites while visiting Cincinnati. I am so sorry that we fell short of meeting or exceeding your expectation. Rest assured, I have shared your feedback with the appropriate people. Once again, thank you and...More
Was in Cincinnati for training with my company. This hotel is an excellent property and I would love to stay here again if I manage to return to the area for Kings Island. Rooms are fairly quiet, though you can get a bit of noise...More
This is the second time I've tried to post this. I wrote a big review about my 4yr old daughter telling daddy she saw a bug. It was a bed bug. We packed and left when we saw it and my husband killed it but...More
Thank Elizabeth P
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 29 July 2017
Thank you for providing feedback in regards to your recent stay at the SpringHill Suites Cincinnati Northeast/Mason.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Being a Marriott...More
US$89 - US$189 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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