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SpringHill Suites Cincinnati Northeast/Mason

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Traveller (30)
Room & Suite (19)
Dining (7)
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Overview
  • Excellent33%
  • Very good30%
  • Average21%
  • Poor10%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (169)
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1 - 5 of 169 reviews
Reviewed yesterday via mobile

This hotel needs updated. A very cramped space as you enter, there are tables crammed into the first floor. The coffee was good though. My room overlooked 71, it was very loud. It didn't feel clean, it's outdated. The bathtub wall is Hugh and the...More

Thank S O
Reviewed 3 weeks ago

Mattress had blood spots on it upon inspection. Dirty socks in closet. Turned around and checked out immediately. Was appalled at the condition of the room. I am a Marriott platinum member. Better options with Marriott elsewhere in the area.More

1  Thank Buckeyetraveler01
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 3 weeks ago

On behalf of the entire Springhill Suites team, I want to genuinely apologize for failing to provide you with an experience worth recommending. I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations, as well as our own...More

Reviewed 5 March 2018

Very nice hotel with lots of room in #321 suite. It was clean, the staff were very nice. The housekeeping did a good job on our room. The room included two televisions, a mini fridge and a microwave as well as free wi fi and...More

Thank AngelaMBrooks
Reviewed 4 March 2018

Normally a fan of Springhill Suites hotels with their large suite style rooms, complimentary Wi-Fi, breakfast and parking, this one left me a little wanting. Our room seemed to be smaller than many of the others that I have stayed at and, more importantly, a...More

Thank Steve1362
Response from Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 6 March 2018

I would like to offer my sincere apologies for the inconveniences you experienced during your visit. We appreciate the feedback and hope that you consider our hotel in the future. Our goal is to provide exceptional service to every guest and I wanted to apologize...More

Reviewed 7 February 2018 via mobile

Please note that I’m judging this against other comparable hotels, not the Ritz, but this definitely left a lot lacking. My room was messy, the water smelled awful, and the sink didn’t drain. I got in late on a last minute business trip. I brushed...More

1  Thank pebner03
Response from Scott T, General Manager at SpringHill Suites Cincinnati Northeast/MasonResponded 10 February 2018

Thank you for choosing to stay at the SpringHill Suites Cincinnati Northeast/Mason and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$100 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$100 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (30)
Room & Suite (19)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"As far from the Interstate as possible"
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"A suite not facing the highway"
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"Don't let the cleaning crew in until you're ready to check out."
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"Even numbered rooms are quieter"
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