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SpringHill Suites Cincinnati Northeast/Mason

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150 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Cincinnati Northeast/Mason
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Showing 150: English reviews
Hurricane, West Virginia
Reviewed 2 August 2015 via mobile

My family stayed at this hotel for a visit to King's Island and a trip to the Newport Aquarium. The hotel is located near many attractions. The hotel, itself, is clean and comfortable. The beds are of average comfort (especially relative to other similarly priced hotels) although small. Also, we were able to get adjoining rooms which was a definite...

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Helpful?
Thank dmariesunny
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not have the feather free pillows readily available, we have to taken your feedback to the apprpraite hotel staff members to ensure that this was an isolated issue. We take great pride in providing a safe, clean hotel...

North Webster, Indiana
Reviewed 1 August 2015

Just one exit south of Kings Island, but tucked way back in behind Costco, Target, and a car dealership in an office park area, manage to put it right next to the freeway, so road noise is constant. It does not help that the roads to the hotel are poorly designed, so you need to keep switching lanes to avoid...

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Helpful?
Thank mwfriederichs
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Please accept our apologies for the multiple issues you experienced during your stay. I am disappointed that your stay was anything less than perfect. I have taken your feedback to each department supervisor to make sure that all of the issues mentioned have been corrected. If we can be of any further assistance to you please do not hesitate to...

London, Canada
Reviewed 22 July 2015

This is a DREAM PLACE, you can feel the Christmas all the time you go there. I was amazed with huge store with thousands of Christmas decorations. I recommend to all parents to take their kids to make them happy. Christmas lights, when they are ON at night, it feels like a dream.

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Helpful?
Thank Emira A
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments. We are glad that you enjoyed your stay.

Canton, Ohio
Reviewed 20 July 2015

First I'd like to say, I ALWAYS do extensive research before booking anywhere and I believe trip advisor allows people to post honest opinions regarding travels, activities, restaurants and such. Our travel baseball team booked 13 rooms in Feb. for our July 2-5 arrival. Group sales are handled through Jenna, who I spoke with and emailed MANY, MANY times prior...

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Helpful?
Thank Dawn Y
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments with us. We would like to apologize for our lack of communication with you after your stay. We also would like to apologize for the problems that you incurred. We will take your comments and use them to improve in those areas.

Reviewed 19 July 2015

We booked 2 rooms for our group of 9, they are spacious, extra TV is nice with couch area, kitchenette is great feature, pool and hot tub area are nice, standard small size. Beds and linens are nice. Breakfast is good value, lots of options. It's not amazing, but it's very nice, new features and a lot of food and...

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Helpful?
Thank RoseBrenny
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments with us. We are glad that you enjoyed your stay and we hope that you has a wonderful time at Kings Island. We look forward to having you stay with us again.

Louisville, Kentucky
Reviewed 19 July 2015 via mobile

This was a very nice hotel to stay for the weekend! Large suites with ample space, a large bathroom. Separate coffee maker, microwave and refrigerator area. Kids hogging the bed but the sofa bed was just fine. Pretty decent stay for the price.

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Helpful?
Thank Pprophetpee
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments. We are glad you enjoyed your stay. We look forward to having you stay with us again.

Cincinnati, Ohio
Reviewed 9 July 2015

Beware Larry will close the pool early and is extremely rude. Worst experience I have ever had a Springhill! Will never stay again and I used this one for work and leisure. He was pointing his finger and saying he was going to tell us how it was... His exact words! He has no customer service and was the rudest...

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Helpful?
Thank sunshine12001
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. Our goal is to provide exceptional service to every guest and I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations. If you wouldn't mind reaching out to me directly, I'd love to discuss our shortcomings with...

Centreville, Virginia
Reviewed 7 July 2015

You generally stay at a hotel for one reason - to sleep for the night. The mattresses here are memory-foam knock-offs, but that's not the worst. The fitted sheets are too short and come off when you sit on the bed or move at all. I had 2 suites during a recent trip to King's Island with 6 people and...

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Helpful?
Thank Matt L
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience.

Newburgh
Reviewed 20 June 2015

Booked this hotel at last minute. Have stayed at a SpringHill Suites in downtown Indy before and had a great experience. There wasn't anything horribly wrong with the hotel, but it definitely wasn't up to the standards of the one in downtown Indy. The room had a slight smell to it and we had difficulty sleeping with the sound of...

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Helpful?
Thank Natalie B
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to share your experience with us. We value our guest comments and use them to help make the hotel better. I will share your comments with the appropriate departments to fix the opportunities that you have presented for us. Heath Beckett General Manager

Cuyahoga Falls, Ohio
Reviewed 29 May 2015

Did a 3 night stay over the Memorial Day holiday. We were in town for a basketball tournament and apparently so were a lot of other people. On the upside, hotel was well kept, nice decor, room was updated and clean. The staff was very accommodating and pleasant. But, they could not handle the volume of people. The breakfast area...

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Helpful?
2Thank Bdubs25
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to post your comments about your stay. We are glad that for the most part you enjoyed your stay. We have taken you comments and made some changes to our staffing on the weekends to help avoid these problems moving forward. Your comments and suggestions have definitely helped. Heath Beckett General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249 (Formerly SpringHill Suites Cincinnati Northeast)
Region: United States > Ohio > Warren County > Mason
Price Range: $134 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Cincinnati Northeast/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbered rooms are quieter”
 of 5 bubbles samgJ8332ST, 29 Jan 2017 | Read review
“If you are a very light sleeper with sensitivity to any noise whatsoever, you should request a room away from I-71.”
 of 5 bubbles MizNix, 23 Jan 2017 | Read review
“We used government rate (I work for government), and the basic room is described above.”
 of 5 bubbles aarono897, 3 Dec 2016 | Read review
“You can opt out of housekeeping for 25 bonus Marriott Rewards points”
 of 5 bubbles 847rhip, 14 Sep 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles DenJeaBul, 2 Jul 2016 | Read review
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